"SNMaster.idx Database is missing Please restore this file" Page 2

Author	All Replies
AOLTech join:2007-11-09	reply to Rlk Re: "SNMaster.idx Database is missing Please restore this file" said by Rlk : I had this problem and have devoted the last four days to this problem. I have been on the phone with aol three times t he last technician was awesome. I wrote down all the steps to fix. If program won’t go past 99 percent and when double click on aol and message says restore snmaster.idx database, this is what you do. Go to »tinyurl.com/7fask Remove all aol include wild tangent(I got on line using internet explorer to do this) After all aol files are removed. Hold down shift key and insert aolvr disc (they are free at Walmart or other stores) Download (it will cancel at 99 percent) Then click on Start My computer C drive Windows All users Application data (it could be hidden) Copy the aol folder(right click to copy) Close Start Computer C drive Right click program data (mine was hidden) Left paste Complete saying yes to any questions Then Double click program files (in c drive) Double left click the latest 9.0 (ie if you have 9.0a,9.0b , 9.0c pick 9.0c) Right click on the aol with triangle and send to desktop Go to start 9.0 and you should be able to connect. Good luck. Worst case scenario, keep calling aol, there are some smart technicians out there. The same solution is posted above.
	to forum · permalink · · 2007-12-30 03:49:49 ·
behindshad0wz @aol.com	reply to sbundy47 ya so i spent all day yesterday installin and uninstall and changin the aol path for the folders and nothing still worked... i was bout ready to say peace out... then i was lookin on a website and i saw AOL Desktop.. which is new... has a new look and some really cool new features... however it does have some cons.... Proz: it has a mini IE 7 wit havin the one window and u tab to the different pages u want to look at vs the many windows i would normally have... on the buddylist it has an eye.. u click on it.,, makes u invisible.. vs having to go thru different menus when u mini.. remember those lil tabs that had a fraction of the name on it... they are little squares wit whats on the page... however i did like the 9.0 where when u hover it shows a bigger version but still like the new thing... has different icons along the top... nice love em no more icon carosel u can click on the background and instead of all the different aol ones... u can load ur on... i dont see any aol preloaded but ive always like my backgrounds better Cons... to get to AOL chats is a pain.. i have to hit ctrl k and then type findachat... and hearts only on websites so u can not add to favorites another is the favorite list icon isnt on the main tool bar I had a friend try it his complaint to me was the Favorites and the Chats and the buddy list and the im'z are more like the aim crap... but i like it whatever... if anything u have to resize the chats and imz a little bit (between me and u... he doesnt like change =x) but since i apparently cant have 9.0 or 9.1 ... which i did have 9.0 before it made me upgrade... and now it wont go back... even if i could go back i would use the desktop so if u still have problems try AOL Desktop before u call india Hope yall have an awesome New Years!!! be safe
	to forum · permalink · 2007-12-30 20:24:33 ·
My78Novata @aol.com	reply to TeamGai I have sepnt hours and none of this works. I have benen wtih techs all day........ all day Fri and sat too!!!!!!! well anyway........... they have said there are several of us who can not be fixed and we must wait till they come back after the new year and HOPEFULLY on Thursday or Friday they will work!!!!! a fix out!!!!! cal back then. I did finally talk to an american lol and she did all this and more with us. Nothing works.
	to forum · permalink · 2007-12-30 20:33:16 ·
My78NovaTa @aol.com	reply to TeamGai We did the same thing here and at 99% each time it says cancled. we sepnt all weekend on it and finally the last AMERICAN speaking tech told us we are not the first to have this problem. some have been able to be fixed but others like us no and there are 1000's that are not fixable. We are given a refernce number and told to Call back on Thursday or Friday and HOPEFULLY there will be a fix. Since orgingal techs had us delete all old versions there is no going back. Though we have found that we can use the aol desk top which is similar to the aol we are use to. Aol may also give us all call they have said after the new year to resolve this. Best thing is DO NOT download the new 9.1 or if you have wait and pray aol can send us a cd or find a fix for this.
	to forum · permalink · 2008-01-01 14:56:21 ·
RJL0628 @sbcglobal.net	reply to TeamGai Hi..I had this same problem just today. I have found if you search your whole computer and delete or drag all of aol to the bin and do a clean up on your computer, as well as cleaning out your prefetch, it will get rid of this error. But you must get all of AOL out before it will go away. Than reinstall. Hope it works for you like it did for me.**~~
	to forum · permalink · 2008-01-01 15:19:03 ·
DeesgirI413 @comcast.net	reply to TeamGai I had problem with snmaster.idx database file missing... You dont have to go through all of these steps like everyone is listing here... I spent hours ready to smash my computer... then to find out it is easy and stress free. QUICK FIX: Delete all AOL components stored in your computer. Defragment your computer. Then ReInstall AOL. Worked for me!!!
	to forum · permalink · 2008-01-03 13:04:30 ·
My78NovaTa @aol.com	reply to TeamGai We did both the above steps and to no avail
	to forum · permalink · 2008-01-04 21:10:49 ·
blacks10 @comcast.net	reply to TeamGai Rlk @aol.com reply to TeamGai I had this problem and have devoted the last four days to this problem. I have been on the phone with aol three times t he last technician was awesome. I wrote down all the steps to fix. If program won’t go past 99 percent and when double click on aol and message says restore snmaster.idx database, this is what you do. Go to »tinyurl.com/7fask Remove all aol include wild tangent(I got on line using internet explorer to do this) After all aol files are removed. Hold down shift key and insert aolvr disc (they are free at Walmart or other stores) Download (it will cancel at 99 percent) Then click on Start My computer C drive Windows All users Application data (it could be hidden) Copy the aol folder(right click to copy) Close Start Computer C drive Right click program data (mine was hidden) Left paste Complete saying yes to any questions Then Double click program files (in c drive) Double left click the latest 9.0 (ie if you have 9.0a,9.0b , 9.0c pick 9.0c) Right click on the aol with triangle and send to desktop Go to start 9.0 and you should be able to connect. Good luck. Worst case scenario, keep calling aol, there are some smart technicians out there. WORKS, ONLY THAT DID FOR ME SO FAR!
	to forum · permalink · 2008-01-09 14:55:28 ·


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