JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
 ·Verizon FIOS
2 edits | reply to JPL
Re: Continuing Picture Quality Degredation In Philadelphia
said by JPL  :Ok, now I know we're definitely not seeing the problem you are. You got it JPL - they're not seeing it in Wayne either. The person that came by my home Thursday verified that as well. So as I said earlier - it's definitely an issue between the VHO and me and KA and whoever else is seeing it - and NOT everyone out of the Philly VHO. (See my Points A,B,C,D explanation above)
As KA mentioned earlier, they keep stressing to us that "it's being taken seriously" - but we don't get any updates at all - unless we bitch and prod for one - and those updates are merely, "we're still trouble-shooting". |
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JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS
1 edit | One thing that really surprises me is that both me and K are in West Chester. Granted the WC area is a little spread out, and really encompasses more than just the city itself, so I guess it's technically possible that you and he are both fed out of the same office, while I'm fed out of a different office (if I understand how all these feeds work, that is - I'm basically talking out of my you-know-what on this). Some of what you've described in this thread really sounds horrible. For example when I have folks come over I usually get "man you're picture looks so CLEAR" not "what the hell's wrong with your TV, dude?"
I have to say, I REALLY noticed it last night coming back from my friend's house. He has a really nice TV, so I don't think it's that - it's gotta be that Comcast is still that crappy. I swear my SD looked better than his HD. In fact, while the game was on at his house, the feed flipped to SD mode - during a commercial, or it may have been highlights of another game during a break. You know I could see zero difference between the HD feed and the SD - the HD was THAT bad. When I put on my HD it's obvious. It smacks you upside the head - especially on channels like Discovery HD, and NGC HD (even, ironically, CSN HD, which I think has a really nice picture) - it's so clear. The difference is obvious - you KNOW you're watching HD, and it's not just because it kicks into widescreen mode (some of those channels have the annoying habit of stretching their SD commercials to fill the screen. I really wish they would stop that). |
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JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS
| reply to JeepMatt
said by JeepMatt :Yeah KA - the parts are covered by my warranty - apparently the labor is that much! No worries, i'll be negotiating that estimate... No worries... except for the fact that it's going to be in the 90's for the next couple days  I'm sure they'll cover it, but you may be waiting a while for the repairman to come out to fix it - I get a feeling they're going to be really busy over the next couple days (like the time my furnace gave out, when the temperature plunged to close to single digits a couple years ago - that was the longest 2 days I'd been through). I hope they're faster at fixing your AC than Verizon has been at fixing your TV. |
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Thespis
I'm not an actor, but I play one on TV.
Premium
join:2004-08-03
Keller, TX
| reply to KA3SGM
quote:
Trane(cheap version of American Standard)
Sorry for the hijack, but Trane has been around for over 60 years and was acquired by American Standard in the 80's. Trane doesn't make a cheap version of anything. In fact, the American Standard brand is going away in favor of the Trane brand.
Again, my apologies. Back to your discussion... |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Thanks Thespis. 
Another hijack - is anyone seeing MAJOR pixilation this morning on ESPN2 HD?
Lol..i'm glad I laugh!
--
"ONE team - ONE city - ONE dream!!" |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
| said by JeepMatt :Another hijack - is anyone seeing MAJOR pixilation this morning on ESPN2 HD? I'm not but it's after 11am so it's showing some SD program now. |
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matcarl
join:2007-03-09
Franklin Square, NY | Ka & JPL:
Why don't you two exchange addresses? JPL could see the bad reception you are experiencing so he knows what you are talking about. |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
4 edits | reply to KA3SGM
I'm still seeing garbage on random SD channels. HBO, Cartoon Network (shut up, I can hear you snickering, stop it), USA Network, others. "Flickering," "shifting," "fuzzy," I don't know the best terms to describe the problem - it's there, I see it, other people have seen it on these television sets, it wasn't like this when I signed up months ago.
I've been told that they want to send yet another person out. I'm not going to waste more time for yet another truck roll - I'm not going to take off work (again) and I'm not going to have my precious weekend wasted. Also, there's the fact that I've been told by a particular someone in this household to drop the matter entirely. Truthfully, at this point, I've pretty much stopped caring.
Strangely enough, I've finding myself spending less time watching television and more time on working on my computer instead.
--
"Why are we hiding from the police, daddy?" "Because they use Emacs, son. We use vi." |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
4 edits | NOPING-
Thanks for sharing. Your quote there about "i've stopped caring" is powerful. The "shifting", fuzzy, blurry symptoms are exactly what i've seen for the past month.
I woke up, yet again, for the 28th day in a row with a shitty TV picture.
CSN-Philly is still pixelating here after 1 week - they say they see it, but obviously can't fix it - and now my ESPN2-HD is pixelating so bad you can't even watch it.
Did they build the Delaware to Philly fiber line out of shoe strings and tampons?
Today I will be calling the VZ Presidential appeals # to have this escalated.
As a wise man DAK told me here, fool me for 1 day, shame on me, fool me for 28 days, shame on you.  |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| This morning I put together a document with links to the site here outlining the past 4 weeks and faxed it over to the Presidential Appeals desk - otherwise known as Ivan the CEO of Verizon.
Let's see if this gets us anywhere.
--
"ONE team - ONE city - ONE dream!!" |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
3 edits | Well my update for today is that they still don't believe me after 4 weeks that there's a problem.
They now want to go visit KA3's house in West Chester so they can see what he's seeing. (Are you kidding me??)
I guess the 4 hours I spent with them last Monday wasn't enough - or all of the diagnosis info we've been feeding them every day - or the hardware theory given to them on Thursday.
This is the most rediculous series of events I ever had to go through with a utility company to prove there's a problem with their service. It's like they're under the impression there's no possible way there could actually be an issue with the network?!?!?!?
So, this issue will continue to drag on until they can set up an appointment with KA, see the same shit they saw on my TV last week, and so on. And then maybe another week later they'll want to go visit someone else.
Now does everyone understand why I tried to take this saga private? |
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DDude26
join:2007-01-11
Manville, NJ
1 edit | reply to KA3SGM
JeepMatt! you're going to love this one!
»From bad pixellation & blocking to no picture whatsoever
great more problems and its in TEXAS!! can we say verizontic? |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Well he's in Texas - and that sounds more like something very local to him - maybe at his CO.
But, I do feel for him.
--
"ONE team - ONE city - ONE dream!!" |
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justin9876
join:2006-04-21
Keller, TX
| reply to DDude26
Have you looked at the news today? There is flooding all over North Cental Texas last night and today. Anywhere from 3 inches to 8.5 inches in two hours have been reported. People have drowned, been rescued from rooftops and stalled cars, etc. I'm lucky, I only have fencing down, a flooded swimming pool, and a workshop with water in it. But my FiOS TV, internet, and phone are working....
I think everyone in our area should cut all of the utility companies, including Verizon, some slack right now.
--
Justin
Verizon FiOS TV and Internet
Motorola QIP6416 HD DVR
Sony KDL-V40XBR1 |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
4 edits | I've received some interesting information today - it has been confirmed that KA in West Chester and myself here in Delaware ARE fed from A DIFFERENT part of the fiber ring out of the Philly VHO than other areas - which would explain why say, users in Wayne, PA and other areas are not seeing the problem (Geek Girl, etc.)
Ironically, we've been trying to tell them this for the past 2 weeks. With the amount of real-time customer data we're providing them - you would've thought this should have been fixed weeks ago.
The downside to this is - Verizon will still not acknowledge there is a problem since "they cannot recreate" what we are all seeing in our homes - and apparently is still thinking the issue is the "scaler" in my plasma. This is so rediculous.
I guess KA's TV decided to go to shit 4 weeks ago, along with my other TV upstairs, Noping's TV, H8's TV down in Middletown, etc - wow - it's so ironic that all of our TV's went south after the big outage, on the same day, and at the same time - and we're all seeing the same characteristics!
Another thing that sucks is that even my locals look awful. I can barely watch Channel 6 or 10. |
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jalfred
join:2001-12-02
Wilmington, DE
1 edit | reply to KA3SGM
Jeep, I am in N Wilmington myself. Had a few issues with graininess on a few channels a couple weeks back. But I am now crystal clear, with no picture quality issues.
It is probably safe to say that we are served from the same location.
I can check PQ on specific channels if you drop me a line when you see them.
my set is a 42" Samsung Plasma. |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
 ·Cricket Broadband
·Verizon FIOS
| reply to noping
said by noping :I'm still seeing garbage on random SD channels. HBO, Cartoon Network , USA Network, others. "Flickering," "shifting," "fuzzy," I don't know the best terms to describe the problem - it's there, I see it, other people have seen it on these television sets, it wasn't like this when I signed up months ago. I've been told that they want to send yet another person out. "I'm not going to waste more time for yet another truck roll - I'm not going to take off work (again) and I'm not going to have my precious weekend wasted." Truthfully, at this point, I've pretty much stopped caring. Strangely enough, I've finding myself spending less time watching television and more time on working on my computer instead. Noping, yea, I find myself working at my computer more often too, but it's complaining about the Fios TV picture that I can't stand watching. I am trying to set up a time that is convenient for me to be here for yet another tech visit.
I don't know how many of Verizon's techs need to see the problem before they actually give a CRAP. Why can't they just ask the last tech that was here what it looked like, and said there was a problem????
They checked the signal levels, they checked the light levels, checked the equipment, and everything here is completly OK!! They already agree, the problem is apparent on several TV sets, not just one, and not just one manufacturer, and on different boxes, plus a cablecard.
They admitted that things did not look right already.
I guess the next guy is supposed to tell me that my $#!tty picture is normal.
Evidently, I get to take the next few punches for the collective.
Hang in there, eventually they will fix this.
Whenever 'eventually' actually is.  |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
1 edit | A Summary of our Issues
I felt like simplifying our month long saga into a fairy-tale. I will be replacing FIOS TV with water, to make it easier to understand.
Everyone in the Philly metro area gets their water from a big reservoir in downtown Philadelphia.
Before May 20th, everyone was receiving 50 gallons of water a day.
On May 20th, everyone's water became really cloudy and dirty and undrinkable.
On May 21st, everyone had their water back, but people in Delaware and West Chester were now only getting 35 gallons a day.
All the other woodland creatures were shocked to hear this - and responded, "wow, but we're still getting our 50 gallons!!"
For the next 4 weeks, the poor creatures in Delaware tried to inform the reservoir of the issue, but they would not listen.
Finally, on June 18th, the reservoir told the poor Delaware folks, but wait, the pipe we send the water to you in is different than all the others use.
The Delaware creatures were so excited since the issue was now identified. They couldn't wait to get back to the full 50 gallons!!!!
But alas, the reservoir shouted back to them - "No, the issue certainly can't be the pipe! We're still sending you 50 gallons a day! Maybe your gallon containers decided to shrink within the past month!"
And so, the poor Delaware folks continue to shake their heads in disbelief.
And so ends today's chapter of the Verizon FIOS Fairytale.
--
"ONE team - ONE city - ONE dream!!" |
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RAH
join:2007-03-16
West Chester, PA | reply to KA3SGM
Re: Continuing Picture Quality Degredation In Philadelphia
KA3SGM - I sent you an IM regarding getting together to view my picture quality. I guess I am like JPL as I do not see the issue, but maybe my eyes aren't calibrated correctly. IM me if you are interested in getting together. |
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DDude26
join:2007-01-11
Manville, NJ | reply to JeepMatt
Re: A Summary of our Issues
that was a beautiful story there jeepmatt.
can i use your ideas and write a children's storybook and make millions? I'll donate some of the money to your suffering. |
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