quote:

---

Dear George,

Thank you for contacting Comcast. My name is Kathryn and I appreciate
you taking the time to contact us.

I understand that you are experiencing issues with your connection. I
can appreciate how frustrating this must be for you.

When I conducted a test on your lines, the test indicated that the power
levels were outside of the acceptable range:

Upstream Transmit Power Outside +13 .. +48 dBmV
Upstream Transmit Power 49.8 dBmV

When I pinged your modem, the response time was slightly on the slow
side:

5 packets transmitted, 5 packets received, 0% packet loss round-trip
(ms) min/avg/max/stddev = 73.8/74.8/75.8/0.83

To book a line technician, please chat in with a Comcast Customer
Service Representative at:

»www.comcastsupport.com/videochat

There are different types of technicians. An internet technician is not
always trained to work with line issues. I do, however, apologize for
the technician's approach to your issue. It was unnecesary at best.

I apologize for the inconvenience and hope this information is of
benefit to you.

To assure the proper tracking of this issue, we have created the
following customer service ticket: XXXXXXXXX.

Please refer to this number should you contact us regarding this same
issue.

Thank you for choosing Comcast.

Sincerely,

Kathryn
Comcast Online Customer Support

Original Message Follows:
-------------------------

The following information was submitted from the Comcast Web site:
Name: George
Problem: Connection/Other
Address: XXX XXXX xxxx XXXXXX
City: high
State: NJ
Zip: XXXXX
Home Phone: xxx-xxxx
Email: xxx@comcast.net
Re: Web Form Submission: Connection/Other
Browser: Netscape
OS: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Maxthon; Avant
Browser; .NET CLR 1.1.4322)
-
Comments:
Please look into this packet loss issue... A tech was out and noted the
problem,,,he then said with a grin "We are not going to do anything
about this,,,so live with it"...
My internet stahls every 10 minutes or so... I have a ping setup to my
first hop to Port Murrey and what is happening is blocks of packet
loss... sometimes as much as 20/25...
below is a ping example...
Reply from 68.86.155.1: bytes60 timems TTL%3
Reply from 68.86.155.1: bytes60 timems TTL%3
Reply from 68.86.155.1: bytes60 timems TTL%3
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 68.86.155.1: bytes60 timems TTL%3
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 68.86.155.1: bytes60 timems TTL%3
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 68.86.155.1: bytes60 timems TTL%3
Reply from 68.86.155.1: bytes60 timems TTL%3
As I said the tech that was out is aware of the problem and was no
help...
Thank you,
xxxx

---