maxpower
join:2006-10-09
Providence, RI | reply to cmjstota
Re: Rediculous Speeds, Simply Rediculous. HELP!!!
Do your levels seem to change when the speeds are bad? Are you going through a router? Were you able to setup an appointment to have a tech come out? |
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cmjstota
Premium
join:2003-02-27
Warner Robins, GA
| So far tonight speeds are good. I'm keeping an eye on them. Right now my Levels are good too better than last night....The downstream is at +10dbmv instead of +14 or +15 and the upstream is at +45dbmv. I guess time will tell if it is going to stay this way or not. MGA_SOC got back with me so I won't bother to schedule a tech. roll out as they will handle it. |
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CoxTOC1
join:2007-05-15
Newport News, VA
| reply to vraeden
said by vraeden  :Wanted to add, I spoke to a tech on the phone and he said my modem had a perfect signal, but wouldn't admit that the low speeds is a real problem. Send me your modem's MAC address and I'll look into it. |
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cmjstota
Premium
join:2003-02-27
Warner Robins, GA
| reply to cmjstota
YAY my speeds suck again, Don't know what it is about Sunday nights heh but it's always the start of something bad....
Does anyone know what this means?
Downloading anything with a single connection is much slower than it should be BUT when I'm downloading from a newsgroup such as Giganews where I get max speeds usually if I use one connection it bounces around really slow then when I use 20 connections it now is steady at max speed over 12mbps but its the only way I get max speed. Wouldn't that mean that it's more of a quality of service issue then a speed issue? Like I'm losing packets or something? |
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Gamer
join:2006-12-09
Phoenix, AZ | GN gets bogged down during peak hours. It takes me 4-5 connections to get 12Mbps at times (Hence why you get more than one connection). |
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MGA_SOC
join:2006-06-01
Macon, GA
| reply to cmjstota
We have performed work in your area last night to try and correct the problem you have been experiencing. We also have a technician who will be checking your signal at the street this evening. He will also be performing a speed test from the street during the time frame you mentioned earlier. Your signal levels have improved drastically since last night. Your RX is averaging at +3 and your TX at +44. We apologize for the problem you have been experiencing, and we will keep working diligently until this issue has been resolved. We will check back with you tomorrow to see if the last 2 nights corrections have made any difference in your speed. |
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cmjstota
Premium
join:2003-02-27
Warner Robins, GA
| Yeah my signal levels are cool now at 3dbmv or so downstream and 44dbmv upstream, now there's just the issue of the unbelievably slow evening speeds...AKA I can't get 3mb bandwidth on a speedtest or download faster than 200kb off like ftp optonline. Normally I hit 15k-18k with speedboost when it isn't evening hours on Speedtest.net and then between 1500-2100kbps on FTP Optonline. So it's well below the norm but if I check it after midnight it will be much better and getting better. |
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MGA_SOC
join:2006-06-01
Macon, GA | reply to cmjstota
Just a reminder, we have scheduled you an appointment to have a senior data technician come and trouble shoot your problem on Thursday 6-28 between 8:00 and 8:30 pm. |
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