Rediculous Speeds, Simply Rediculous. HELP!!! in Cox HSI http://www.dslreports.com/forum/r18542758 en Thu, 10 Dec 2009 06:57:20 EDT Thu, 10 Dec 2009 06:57:20 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18571865 MGA_SOC : Just a reminder, we have scheduled you an appointment to have a senior data technician come and trouble shoot your problem on Thursday 6-28 between 8:00 and 8:30 pm. ]]> http://www.dslreports.com/forum/remark,18571865 Tue, 26 Jun 2007 19:15:45 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18566759 cmjstota : Yeah my signal levels are cool now at 3dbmv or so downstream and 44dbmv upstream, now there's just the issue of the unbelievably slow evening speeds...AKA I can't get 3mb bandwidth on a speedtest or download faster than 200kb off like ftp optonline. Normally I hit 15k-18k with speedboost when it isn't evening hours on Speedtest.net and then between 1500-2100kbps on FTP Optonline. So it's well below the norm but if I check it after midnight it will be much better and getting better.]]> http://www.dslreports.com/forum/remark,18566759 Mon, 25 Jun 2007 21:46:31 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18565942 MGA_SOC : We have performed work in your area last night to try and correct the problem you have been experiencing. We also have a technician who will be checking your signal at the street this evening. He will also be performing a speed test from the street during the time frame you mentioned earlier. Your signal levels have improved drastically since last night. Your RX is averaging at +3 and your TX at +44. We apologize for the problem you have been experiencing, and we will keep working diligently until this issue has been resolved. We will check back with you tomorrow to see if the last 2 nights corrections have made any difference in your speed. ]]> http://www.dslreports.com/forum/remark,18565942 Mon, 25 Jun 2007 19:19:43 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18562715 Gamer : GN gets bogged down during peak hours. It takes me 4-5 connections to get 12Mbps at times (Hence why you get more than one connection).]]> http://www.dslreports.com/forum/remark,18562715 Mon, 25 Jun 2007 08:34:00 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18561478 cmjstota : YAY my speeds suck again, Don't know what it is about Sunday nights heh but it's always the start of something bad....

Does anyone know what this means?

Downloading anything with a single connection is much slower than it should be BUT when I'm downloading from a newsgroup such as Giganews where I get max speeds usually if I use one connection it bounces around really slow then when I use 20 connections it now is steady at max speed over 12mbps but its the only way I get max speed. Wouldn't that mean that it's more of a quality of service issue then a speed issue? Like I'm losing packets or something? ]]> http://www.dslreports.com/forum/remark,18561478 Sun, 24 Jun 2007 22:29:58 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18548256 CoxTOC1 :
said by vraeden See Profile :

Wanted to add, I spoke to a tech on the phone and he said my modem had a perfect signal, but wouldn't admit that the low speeds is a real problem.
Send me your modem's MAC address and I'll look into it.]]> http://www.dslreports.com/forum/remark,18548256 Fri, 22 Jun 2007 05:28:04 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18547889 cmjstota : So far tonight speeds are good. I'm keeping an eye on them. Right now my Levels are good too better than last night....The downstream is at +10dbmv instead of +14 or +15 and the upstream is at +45dbmv. I guess time will tell if it is going to stay this way or not. MGA_SOC got back with me so I won't bother to schedule a tech. roll out as they will handle it. ]]> http://www.dslreports.com/forum/remark,18547889 Thu, 21 Jun 2007 19:38:41 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18547606 maxpower : Do your levels seem to change when the speeds are bad? Are you going through a router? Were you able to setup an appointment to have a tech come out?]]> http://www.dslreports.com/forum/remark,18547606 Thu, 21 Jun 2007 18:43:15 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18547299 vraeden : Wanted to add, I spoke to a tech on the phone and he said my modem had a perfect signal, but wouldn't admit that the low speeds is a real problem.]]> http://www.dslreports.com/forum/remark,18547299 Thu, 21 Jun 2007 17:52:35 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18547291 vraeden : I have the Exact Same problem. Fine around 8am, terrible all evening into the early morning. In Florida. Was better at old apartment, just moved.]]> http://www.dslreports.com/forum/remark,18547291 Thu, 21 Jun 2007 17:51:21 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18544109 TheFoX210 : That I can't answer since I'm not a field tech. I agree that when the summer hits levels will change like that. There's work being done to the system to hopefully correct that issue through the use of automatic gain controllers.]]> http://www.dslreports.com/forum/remark,18544109 Thu, 21 Jun 2007 07:39:57 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18544073 Gamer : I'll take a modem with a TX of 35dBmV over 50dBmV in Phoenix any day. The contractors keep aiming for 50dBmV in the winter, then the minute summer hits people seem to drop like flies with TX levels of 55dBmV+.

Given that the 'solution' to a modem with a TX power of less than 35dBmV is to get it to 40+dBmV with an attenuator, why not just let the modem, which is perfectly capable of doing so, transmit at 35dBmV if the CMTS tells it to?]]> http://www.dslreports.com/forum/remark,18544073 Thu, 21 Jun 2007 07:23:42 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18544061 TheFoX210 : .]]> http://www.dslreports.com/forum/remark,18544061 Thu, 21 Jun 2007 07:19:51 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18544049 CoxTOC1 : Actually TheFoX210 you are incorrect on your signal levels.

SNR is 35db and above
Tx is 35 to 52 dBmV
Rx is -15 to 15 dBmV

Are the current acceptable signal levels. ]]> http://www.dslreports.com/forum/remark,18544049 Thu, 21 Jun 2007 07:08:33 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18544038 TheFoX210 : .]]> http://www.dslreports.com/forum/remark,18544038 Thu, 21 Jun 2007 06:58:10 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543988 cmjstota : The power level is consistant during the day and night when its bad and good the levels are the same. I do have a Motorola SB5120 also. There is no inline amplifier in place and I have 2 splitters one when the signal comes into the house to go to 2 different rooms and the other in my room with it going to the Cable and Modem.]]> http://www.dslreports.com/forum/remark,18543988 Thu, 21 Jun 2007 06:12:24 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543620 Gamer :
said by m8trix See Profile :

dont you want to be as close to zero as possible whether you are on the positive or negative side.hes at +14 putting him at the outter edge of where you want to be...

Downstream Received Power: the DOCSIS specification requires cable modems to function correctly with downstream power levels in the range -15 dBmV to +15 dBmV: power readings at or close to those extremes are likely to be unacceptable.Generally, power level should be between -5db and +5db for best performace
If your modem only has a tolerance of +/-5 dB, replace it.

The generally accepted value for DSPwr is 0 dBmV +/- 10 dB, while USPwr is ideal at 40 dBmV , +/- 10 dB.

As it stands, the Moto's handle an overly strong signal very well (The original post looks like a SB5120). It's not uncommon for Cox to test a line with a Moto directly at the tap, without attenuating the signal, and have significantly stronger signal levels than that without consequence.

I will agree that if there is a line amp on the premises causing the signal to be at those levels, it should be removed. Futhermore, if the modem loses sync during the periods of slow connectivity or there is a substansial increase in the power level during these periods, that would indicate a signal problem.]]> http://www.dslreports.com/forum/remark,18543620 Thu, 21 Jun 2007 01:31:52 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543604 m8trix : dont you want to be as close to zero as possible whether you are on the positive or negative side.hes at +14 putting him at the outter edge of where you want to be...

Downstream Received Power: the DOCSIS specification requires cable modems to function correctly with downstream power levels in the range -15 dBmV to +15 dBmV: power readings at or close to those extremes are likely to be unacceptable.Generally, power level should be between -5db and +5db for best performace]]> http://www.dslreports.com/forum/remark,18543604 Thu, 21 Jun 2007 01:24:50 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543592 Gamer :
said by m8trix See Profile :

well first thing a tech is most likely want to do is improve the signal strength on the downstream,this could be a bad splitter or to many splits
It doesn't need to be improved, +15dBmV is a level near 40 times stronger than necessary. While this is nearing too strong, there's really no need to attenuate it.

Modems work fine directly off the tap with signal levels around +15-20 dBmV DSPwr, +25-35 dBmV USPwr.]]> http://www.dslreports.com/forum/remark,18543592 Thu, 21 Jun 2007 01:21:13 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543578 cableguy619 : Yeah someone isnt reading :P, You are pretty hot on your rx at 14. Are you running a inline amp? If so remove it. ]]> http://www.dslreports.com/forum/remark,18543578 Thu, 21 Jun 2007 01:18:17 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543533 darkwish :
said by m8trix See Profile :

well first thing a tech is most likely want to do is improve the signal strength on the downstream,this could be a bad splitter or to many splits
His downstream is already very high. Any higher and his modem will not be able to sync.]]> http://www.dslreports.com/forum/remark,18543533 Thu, 21 Jun 2007 01:03:01 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543482 m8trix : well first thing a tech is most likely want to do is improve the signal strength on the downstream,this could be a bad splitter or to many splits]]> http://www.dslreports.com/forum/remark,18543482 Thu, 21 Jun 2007 00:50:07 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543429 cmjstota : Actually my downstream is high at +14dbmv it used to be right at 0 which is ideal but it's always like that even now when my speeds are back to normal.

Hmm just a thought but my modem logs have my modem changing channels from 2 to 1 at 11pm, Could that be the problem that Channel 2 is FUBAR? Never heard anything of the sorts but it wouldn't suprise me.]]> http://www.dslreports.com/forum/remark,18543429 Thu, 21 Jun 2007 00:33:49 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543409 m8trix : correct me if im wrong but your downstream power level is weak and maybe the cause,do these levels stay the same when you connection is fine.

i feel you pain im running into the same issues,between 830pm and 1030pm my down load goes to 900kbs and uplaod is 1mb yet my levels are pefrect and no drops or packet loss,i have just been waiting for the data engineers to find something]]> http://www.dslreports.com/forum/remark,18543409 Thu, 21 Jun 2007 00:27:26 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543369 cmjstota : Ok look at this right after MIDNIGHT look at this:

»members.cox.net/christopher.john···_FTP.JPG

»members.cox.net/christopher.john···0ATL.JPG

WTF....it's like its throttled until midnight.]]> http://www.dslreports.com/forum/remark,18543369 Thu, 21 Jun 2007 00:18:48 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543061 cmjstota : My levels are high ,at least the downstream anyways, but it's been that high for months now with no problems and in a couple hours it will be the same and my speeds will be back to normalish. PapaSmurf told me to IM MGA_SOC when I have problems they are strictly in the Middle Georgia area and it shows them logging in every day but not reading their IM's.

Downstream Value
Frequency 699000000 Hz
Signal to Noise Ratio 35 dB
QAM QAM256
Network Access Control Object ON
Power Level 14 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 2
Frequency 23696000 Hz
Ranging Service ID 353
Symbol Rate 2.560 Msym/s
Power Level 44 dBmV]]> http://www.dslreports.com/forum/remark,18543061 Wed, 20 Jun 2007 23:11:51 EDT Re: Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18543003 Gamer : While it's most likely something has become overloaded, could you check your signal levels [if available] and post them as well: »192.168.100.1

I would recommend PMing CoxTOC1 See Profile at this time (General residential). CoxTech1 See Profile is currently on vacation.

I don't believe I've ever seen MGA_SOC, Smurf doesn't make too many appearences. ]]> http://www.dslreports.com/forum/remark,18543003 Wed, 20 Jun 2007 23:03:00 EDT Rediculous Speeds, Simply Rediculous. HELP!!! http://www.dslreports.com/forum/remark,18542758 cmjstota : Is there any COX techs out there that can help me get this problem looked at? The local people I IM (PapaSmurf hasn't been on in 6 days, and MGA_SOC is not looking at their messages or something) aren't around. For this entire week I've seen the worst download speeds in the evening hours ever....Boost has been around for a bit now and it was working great but now this is simply rediculous, it feels like I'm being throttled because around 1am EST my speeds are up siginificantly close to where they are supposed to be....

Look at these tests from 8:30 and 10:00 tonight.....it's sad, really sad:

8:30pm

»members.cox.net/christopher.john···_FTP.JPG

»members.cox.net/christopher.john···0TAM.JPG

»members.cox.net/christopher.john···0ATL.JPG

10pm

»members.cox.net/christopher.john···FTP2.JPG

»members.cox.net/christopher.john···TAM2.JPG

I'll post again if I am up at 1am to show the difference.

*edit* Can a Mod or something add the [GA] tag? In my haste I forgot to. This is from Middle Georgia.]]> http://www.dslreports.com/forum/remark,18542758 Wed, 20 Jun 2007 22:21:44 EDT