TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
 ·Sprint Broadband D..
| reply to whocares
Re: Saving Face
Regarding creating new problems and 2nd level fixes:
I had exactly that experience. A friend of mine called me. She had spent 90 minutes on the phone with AT&T tech support(in that "I" word country). She was losing her connection regularly and, of course, the problem was in her computer. The TSR had her create 3(count 'em, 3) network connections. None worked.
I had all of those connections out of there, a new one created and the connection working in 15 minutes.
Country of origin be damned, the most clueless tech support people on the face of the planet. |
