dentman42
join:2001-10-02
Columbus, OH
 ·AT&T Midwest
| Re: Saving Face said by DaveNJ  :said by pnh102 :I totally agree with what you're saying. Trouble is, the way most accountants look at this issue is that you could have the worst support possible, but as long as it doesn't impact your bottom line, then it is OK. But the accountants don't realize penny short, pound foolish. I ended alot of business because really bad "outsourced" service. So they may be saving on CS, but losing customers in the process. Problem is, in some areas they're the only choice other than dialup. In most areas, the only other choice would be one cable provider. Even if there's a CLEC providing DSL, it's going to be over AT&T's lines. We need telephone overbuilders (like WOW did with cable) to get any real competition. |
