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As someone who was laid off by AT&T... »
« outsourcing is the worst!  
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rirwin
Premium
join:2005-11-29
Columbus, OH

reply to dentman42
Re: Saving Face

u do realise was at&t's first cable attempt in columbs, back when they was called ameritech, and it was called americast. the reason it was "overbuild" was bc they wanted it to be available everywhere their pohone service was in columbus. when sbc bought ameritech, they sold it off to wideopenwest. now shortened to wow!

dentman42

join:2001-10-02
Columbus, OH
·AT&T Midwest

reply to DaveNJ
said by DaveNJ See Profile :

said by pnh102 See Profile :

I totally agree with what you're saying.

Trouble is, the way most accountants look at this issue is that you could have the worst support possible, but as long as it doesn't impact your bottom line, then it is OK.
But the accountants don't realize penny short, pound foolish. I ended alot of business because really bad "outsourced" service. So they may be saving on CS, but losing customers in the process.
Problem is, in some areas they're the only choice other than dialup. In most areas, the only other choice would be one cable provider. Even if there's a CLEC providing DSL, it's going to be over AT&T's lines. We need telephone overbuilders (like WOW did with cable) to get any real competition.
Forums » AT&T Bringing Outsourced Jobs BackAs someone who was laid off by AT&T... »
« outsourcing is the worst!  


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