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Forums » AT&T Bringing Outsourced Jobs Back » Saving Face
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As someone who was laid off by AT&T... »
« outsourcing is the worst!  

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Re: Saving Face

Level 1 tech support will almost always be scripted.
Level 1 tech is there to filter out many of the potential obvious issues (not obvious to all). Level 2 gets into the more technical issues that aren't resolved through the standard means.

Bringing jobs 'home' is always a good thing, just don't expect level 1 to functionally be any different than current. The accent may be a little different, and easier for some to understand.
--
Canada = Hollywood North
permalink · 2007-06-25 13:16:07 · Reply to this

oh yeah

@cox.net

Re: Saving Face

all true..but at least I'll be able to communicate with the level 1 tech. As it is right now, I can't understand them, and they can't understand me.
permalink · 2007-06-25 14:34:12 · Reply to this
Forums » AT&T Bringing Outsourced Jobs BackAs someone who was laid off by AT&T... »
« outsourcing is the worst!  

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