dick white
Premium
join:2000-03-24
Annandale, VA
 ·Verizon FIOS
| reply to dei2
Re: [billing] 768K plan - price jack-up
dei2, I also had the original BellAtlantic DSL with the old model C Westell with the BellAtlantic logo on the top (I've had it since Feb. 2000). The original plan included free dial-up. About 2-3 years after the merger that created Verizon, they rolled out some higher speeds, but the plan did not include free dial-up anymore; a supplemental dial-up account was available for something like $8/mo. Existing customers could request a free upgrade to the new speeds, but in exchange, their dial-up was terminated or charged the supplemental fee if still desired. I didn't need another dial-up account so I took the speed boost. Don't know what it would have looked like on the monthly bill.
Based on your pricing of just under $40, I doubt that you have business service. Business service was in the $80-90+ range and included stuff like static IPs, service-level guarantees, and higher upload speeds. I suspect your price simply includes the basic dial-up fee over and above the $30 DSL fee. The question of business or residential when calling India is only to determine if they need to jump through the higher hoops required under the business service level agreement or just read you the basic script for residential technical support.
And on the subject of your speeds, underground cable, per se, has nothing to do with speed. What matters is the effective wire length to your central office. Effective wire length can be affected by thin-gauge wire, corroded splices, extra legs of wiring branching off to the side, and other impairments. If your length is beyond 12,000' your speeds will be set lower. The stuff about a second line is about the possibility that a new phone number will be assigned a different cable pair that is shorter or in better condition, making the higher speed possible. They won't change your current number to a different cable unless the cable fails and you lose your voice service. Crappy DSL speed is not a valid condition for a cable change.
hope this helps
dw |
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dei2
join:2007-02-07
Willingboro, NJ
| said by dick white  :dei2, I also had the original BellAtlantic DSL with the old model C Westell with the BellAtlantic logo on the top (I've had it since Feb. 2000). The original plan included free dial-up. About 2-3 years after the merger that created Verizon, they rolled out some higher speeds, but the plan did not include free dial-up anymore; a supplemental dial-up account was available for something like $8/mo. Existing customers could request a free upgrade to the new speeds, but in exchange, their dial-up was terminated or charged the supplemental fee if still desired. I didn't need another dial-up account so I took the speed boost. Don't know what it would have looked like on the monthly bill. Based on your pricing of just under $40, I doubt that you have business service. Business service was in the $80-90+ range and included stuff like static IPs, service-level guarantees, and higher upload speeds. I suspect your price simply includes the basic dial-up fee over and above the $30 DSL fee. The question of business or residential when calling India is only to determine if they need to jump through the higher hoops required under the business service level agreement or just read you the basic script for residential technical support. And on the subject of your speeds, underground cable, per se, has nothing to do with speed. What matters is the effective wire length to your central office. Effective wire length can be affected by thin-gauge wire, corroded splices, extra legs of wiring branching off to the side, and other impairments. If your length is beyond 12,000' your speeds will be set lower. The stuff about a second line is about the possibility that a new phone number will be assigned a different cable pair that is shorter or in better condition, making the higher speed possible. They won't change your current number to a different cable unless the cable fails and you lose your voice service. Crappy DSL speed is not a valid condition for a cable change. hope this helps dw I still have that modem.. Works fine... I don't ever real options speed ever given to me. My underground line is new to the green panel at the end of the street. One of my neighbors cut cut the old one in 1/2 about a year ago planting a garden. AS for distance to the C0 Its maybe a mile at best. Maybe the lines to the panel are very old .Granted i also don't know what path they go underground I have the BBB looking in to it now. I am tired of going round and round on the phone with Verizon. I just want a clear reason as to why i am charged 39.99 for What the bill says is Enhanced Verizon Online DSL (B) Yet my same DSL user name and PW works on the dial up network. Could they have upped my speeds and the old modem will not support any thing over 768kbs? |
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Madness
A flea circus at a dog show.
join:2000-01-05
Quincy, MA
 ·Verizon Online DSL
1 edit | reply to twbartender
Just to add in 2 pennies: I'm really curious to know just how accurate that online qualifier really is. Here's why: I was messing w/ it about two weeks ago. Went around the neighborhood and collected a bunch of payphone numbers. I popped in each one and they ALL qualify for DSL service according to the site! Just thought that that was a riot! |
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dick white
Premium
join:2000-03-24
Annandale, VA
·Verizon FIOS
| The online prequalification "tool" is driven by Verizon's inventory database of line lengths. When a number is initially installed, its line length is noted in their master database. For DSL prequals, if the servicing central office has DSL equipment AND the line length in the database is less than 18,000 ft., the website returns a positive result for DSL availability. Then you read the fine print. It says the prequal is only an estimate, and you'll find out the truth only if you actually order. Those pay phones apparently are close enough to an equipped central office, hence the result you saw.
dw |
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Madness
A flea circus at a dog show.
join:2000-01-05
Quincy, MA
·Verizon Online DSL
| DW: I see what you're saying. The original batch I tried were all Verizon phones -- most out on street corners. It stated that business DSL was available for them. I just tried a few COCOTs & got the same results. Now it would be funny to theorize what might happen if one tried to place an order on one of those! |
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gsuburban
join:2000-02-29
Glendora, CA | reply to UberGeorge
At the end of your term, you have to renew for another 1 year or Verizon puts you on the "Monthly Plan".
They send a post card and an email or two weeks in advance informing you of this. Pay attention. |
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dgsg
join:2003-01-01
West Covina, CA | reply to dei2
"I'm 72 and on limited income..."
and this has what to do with Verizons business plan? Do you ask for a discount from the DMV also? |
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penawab2007
join:2007-03-28
Old Town, ME
| reply to dei2
said by dei2 :Mine been 39.99 amonth for 2 years .. for 768k and no they wont lower it. Why the heck would a 768K plan be so darn expensive??? I'm currently paying $20 for 3 megs, and only $30 after the promo year (if I dont bolt), so someone please enlighten me of why Verizon is charging Dei2 so much? Are some area so strapped for DSl or ISPs that Verizon will gouge their customers????????? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | I'm not far from him, and can't understand it one bit. I wouldn't have let it go on for so long, however. |
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EL_TB
join:2003-05-03
Fairfax, VA
| Well my contract was up so I signed up for cable again and called to cancel. They said that I could get 14.99 if I sign up for another year contract. But too late, signed up for cable already. I thought it would go to 21.99 after a year, lady said if I signed another contract it would be 14.99. |
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dei2
join:2007-02-07
Willingboro, NJ
| Well I am back from from vacation and have some fallow at to this week of hell with Verizon.
The stand is don't like the price drop us. I have filed the paper work with the BBB. The State of NJ does not consider Broad band a regulated utility.. So calling the utility commission did nothing. Now for the fun part. Verizon has been all over my street this week on ever big green panel they have. Nothing is better then it was. I have called Verizon every day this week about slow downs and PPOE drop outs from 2 pm to 12 am its bad. After those times everything runs fine. Their new stand is we don't grantee speed or connections. If your connected everything is fine. Speed and latency does not matter to us. I am talking to comcast now to work out a price for an underground cable install 
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dei2
join:2007-02-07
Willingboro, NJ
1 edit | Now I am trying to upload files for work lol..
Yes I just cycled the modem 3 times lol |
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