Topic 'Re: [billing] 768K plan - price jack-up' in forum 'Verizon Online DSL' - dslreports.com http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18564536 en Sat, 11 Feb 2012 07:06:55 EDT Sat, 11 Feb 2012 07:06:55 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18713862


Yes I just cycled the modem 3 times lol ]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18713862 Fri, 20 Jul 2007 16:46:15 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18713136 The stand is don't like the price drop us. I have filed the paper work with the BBB. The State of NJ does not consider Broad band a regulated utility.. So calling the utility commission did nothing. Now for the fun part. Verizon has been all over my street this week on ever big green panel they have. Nothing is better then it was. I have called Verizon every day this week about slow downs and PPOE drop outs from 2 pm to 12 am its bad. After those times everything runs fine. Their new stand is we don't grantee speed or connections. If your connected everything is fine. Speed and latency does not matter to us. I am talking to comcast now to work out a price for an underground cable install :)

]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18713136 Fri, 20 Jul 2007 15:06:30 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18688252 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18688252 Tue, 17 Jul 2007 12:01:21 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18687374 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18687374 Tue, 17 Jul 2007 09:33:26 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18687330 said by dei283:

Mine been 39.99 amonth for 2 years .. for 768k and no they wont lower it.
Why the heck would a 768K plan be so darn expensive??? I'm currently paying $20 for 3 megs, and only $30 after the promo year (if I dont bolt), so someone please enlighten me of why Verizon is charging Dei2 so much? Are some area so strapped for DSl or ISPs that Verizon will gouge their customers?????????]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18687330 Tue, 17 Jul 2007 09:24:22 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18685930
and this has what to do with Verizons business plan? Do you ask for a discount from the DMV also?]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18685930 Tue, 17 Jul 2007 00:28:47 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18681138 At the end of your term, you have to renew for another 1 year or Verizon puts you on the "Monthly Plan".

They send a post card and an email or two weeks in advance informing you of this. Pay attention.]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18681138 Mon, 16 Jul 2007 13:43:35 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18611568 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18611568 Wed, 04 Jul 2007 06:45:29 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18610221
dw]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18610221 Tue, 03 Jul 2007 22:27:09 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18608540 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18608540 Tue, 03 Jul 2007 16:50:54 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18582305 said by dick white:

dei2, I also had the original BellAtlantic DSL with the old model C Westell with the BellAtlantic logo on the top (I've had it since Feb. 2000). The original plan included free dial-up. About 2-3 years after the merger that created Verizon, they rolled out some higher speeds, but the plan did not include free dial-up anymore; a supplemental dial-up account was available for something like $8/mo. Existing customers could request a free upgrade to the new speeds, but in exchange, their dial-up was terminated or charged the supplemental fee if still desired. I didn't need another dial-up account so I took the speed boost. Don't know what it would have looked like on the monthly bill.

Based on your pricing of just under $40, I doubt that you have business service. Business service was in the $80-90+ range and included stuff like static IPs, service-level guarantees, and higher upload speeds. I suspect your price simply includes the basic dial-up fee over and above the $30 DSL fee. The question of business or residential when calling India is only to determine if they need to jump through the higher hoops required under the business service level agreement or just read you the basic script for residential technical support.

And on the subject of your speeds, underground cable, per se, has nothing to do with speed. What matters is the effective wire length to your central office. Effective wire length can be affected by thin-gauge wire, corroded splices, extra legs of wiring branching off to the side, and other impairments. If your length is beyond 12,000' your speeds will be set lower. The stuff about a second line is about the possibility that a new phone number will be assigned a different cable pair that is shorter or in better condition, making the higher speed possible. They won't change your current number to a different cable unless the cable fails and you lose your voice service. Crappy DSL speed is not a valid condition for a cable change.

hope this helps
dw
I still have that modem.. Works fine... I don't ever real options speed ever given to me. My underground line is new to the green panel at the end of the street. One of my neighbors cut cut the old one in 1/2 about a year ago planting a garden. AS for distance to the C0 Its maybe a mile at best. Maybe the lines to the panel are very old .Granted i also don't know what path they go underground I have the BBB looking in to it now. I am tired of going round and round on the phone with Verizon. I just want a clear reason as to why i am charged 39.99 for What the bill says is Enhanced Verizon Online DSL (B) Yet my same DSL user name and PW works on the dial up network. Could they have upped my speeds and the old modem will not support any thing over 768kbs? ]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18582305 Thu, 28 Jun 2007 16:17:54 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18581898
Based on your pricing of just under $40, I doubt that you have business service. Business service was in the $80-90+ range and included stuff like static IPs, service-level guarantees, and higher upload speeds. I suspect your price simply includes the basic dial-up fee over and above the $30 DSL fee. The question of business or residential when calling India is only to determine if they need to jump through the higher hoops required under the business service level agreement or just read you the basic script for residential technical support.

And on the subject of your speeds, underground cable, per se, has nothing to do with speed. What matters is the effective wire length to your central office. Effective wire length can be affected by thin-gauge wire, corroded splices, extra legs of wiring branching off to the side, and other impairments. If your length is beyond 12,000' your speeds will be set lower. The stuff about a second line is about the possibility that a new phone number will be assigned a different cable pair that is shorter or in better condition, making the higher speed possible. They won't change your current number to a different cable unless the cable fails and you lose your voice service. Crappy DSL speed is not a valid condition for a cable change.

hope this helps
dw]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18581898 Thu, 28 Jun 2007 15:12:10 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18581037 said by vz :

If you have had verizon dsl for awhile, you still might be on a frame relay circuit and locked into the old package system. What kind of modem do you have? I you have a westell or actiontec you are on ATM. If you have the older fujitsu, you are on frame relay. If you have a fujitsu you might want to try cancelling your service and ordering it again, which then they would give you a newer westell modem and put you on a westell circuit with westell pricing.
I have an old bell Atlantic westell... What i have found out on pricing is.. When it was bell Atlantic DSL you had dial up as back up included in the price. Verizon Never killed off my dial up. Nor listed it on the billing only enhanced DSL Line (B).. So i have been paying for some kine of business DSL plan with dial up back up. I currently have a case with the BB filed as to why this was no Clarey listed on any billing. I have to call the state utilities commission next, see what law is about unclear billing. I have payed the same rate since Verizon bough bell Atlantic. I just tested the dail up and my same dsl password and user name works on the dail up system. This whole case could be come interesting. I never knew I had dial up as back up and they were charging me for it. Know wonder why ever time i called India they asked if this was business plan.]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18581037 Thu, 28 Jun 2007 12:24:55 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18577606
quote:
Dear Verizon High Speed Internet Customer,

Our records indicate that you currently subscribe to a Verizon High Speed Internet plan and your one-year commitment has been completed or will soon be completed. We are writing to inform you that your rate for your High Speed Internet package is changing to $31.99 per month.* Your new rate will take effect in no less than 30 days and you will see the new rate within two billing cycles. Your service will automatically continue, with no term commitment or early termination fee.

If you are interested in other plans that may lower your rate, please go to www.verizon.net/greatrate or call 1-800-567-6789.

Verizon Online remains committed to ensuring that we remain the best value in Broadband and will continue to keep prices affordable to our customers.

Thank you for being a Verizon High Speed Internet customer. We appreciate your business and we look forward to continuing to serve you.

Verizon Online


I'll give them a call to find out what is going ]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18577606 Wed, 27 Jun 2007 19:14:20 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18576901 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18576901 Wed, 27 Jun 2007 16:56:12 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18575395 As suggested by Jodokast96. I would contact Retentions/Presidential Appeals, and ask them why you are being charged more than the current monthly rate for 3Mb, when you only have the 768Kb plan, and always have. You might be able to use that fact to get them to change you to 1.5, without dropping existing DSL first. I would also want credit for the over charge. It has been my experience, "if you don't like the first answer you are given, call back and speak to someone else". Also ask to speak with a billing supervisor. You'd be surprised. "He who doesn't ask, doesn't get"

twbartender]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18575395 Wed, 27 Jun 2007 12:31:28 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18575112 said by twbartender:

dei2,

I just went to Verizon's sight, and used a random phone number for Willingoro to see if it qualified for DSL, which it did. Below is what is indicated the cost is for, month to month, and no commitment.

Month-to-Month Package
$37.99/mo. with no commitment required.
Modem included. Up to 3.0 Mbps/768 Kbps.

That is for the 3.0 Mbps/768 Kbps package! I'd call them back and tell them that's want you want. If you don't want to do that, sign up for a 1 year contract. If you decide to drop it before the end, the early termination fee is $79. That's only 2 months at the rate your paying now! You say you've been with them for 2 years. The amount of money you would've saved with a contract, would have been more than the $79 it would cost to cancel it.

twbartender
I have been with them since they were bell Atlantic.... They wont let me have 3mbs due to underground cable issues. From the CO to the node 3 house down from me. Last time I called about going to 1.5 they gave me two ways to change speeds. One drop dsl for 30days then resign up at new speed . The second was to have a second line run once dsl is running on that drop dsl on the the first line. I don't get why they work that way at all.. My underground line is only a year old since the guy next door accidentally cut it gardening with his tractor. I am starting to wonder why when I call India they ask ever time if this is home or business DSl.. If its only 79$ to drop them I might have to ask what rate the will give me if i go for a year. ]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18575112 Wed, 27 Jun 2007 11:40:38 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18574294
For what its worth, I was told when my 1 year contract for 768/128 at $14.95/mo ended in Feb that there was no annual plan for that rate anymore and that I would go to month to month at $17.99. Then, when the actual contract period did expire, my bill didn't change for quite some time. Now I look at my most recent bill and see that they are charging $21.99/month. Bastards.
--
No eat apple, eat cookie. Apple spoil dinner.

My Development Sandbox | Blessed Beyond Reason | LinkedIn Profile]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18574294 Wed, 27 Jun 2007 08:33:19 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18574281
I just went to Verizon's sight, and used a random phone number for Willingoro to see if it qualified for DSL, which it did. Below is what is indicated the cost is for, month to month, and no commitment.

Month-to-Month Package
$37.99/mo. with no commitment required.
Modem included. Up to 3.0 Mbps/768 Kbps.

That is for the 3.0 Mbps/768 Kbps package! I'd call them back and tell them that's want you want. If you don't want to do that, sign up for a 1 year contract. If you decide to drop it before the end, the early termination fee is $79. That's only 2 months at the rate your paying now! You say you've been with them for 2 years. The amount of money you would've saved with a contract, would have been more than the $79 it would cost to cancel it.

twbartender]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18574281 Wed, 27 Jun 2007 08:28:37 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18574254 said by dei283:

I called billing they said its 39.99 for 768/ 138 for where i live.. If i don't like it the can cancel any time..Or sign up from a year contract. I think that is the misunderstanding - I and I assume most of the other posters were talking about year contract price. Given the large difference in price makes sense to opt for the year, $360 per year vs $480.

Since you cannot get Cable what other options do you have? Why the reluctance to go with a year contract? I'm on my fifth year with Verizon.

/tom]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18574254 Wed, 27 Jun 2007 08:19:12 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18573272 said by Jodokast96:

said by dei283:

Mine been 39.99 amonth for 2 years .. for 768k and no they wont lower it.
Have you spoken to Retentions? Presidential Appeals? The entire state of NJ can get 768 for $15 and 3.0 for $30 except you? Hell, I'd file with the BBB on this one.
I called billing they said its 39.99 for 768/ 138 for where i live.. If i don't like it the can cancel any time..Or sign up from a year contract. I don't want to sign up. I can't get cable so I am stuck. Filing with the BBB might be a option. I will have to call them and see what they say. is every one bill worded the same ? Mine says enhanced Verizon DSL (B) 39.99]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18573272 Tue, 26 Jun 2007 23:26:41 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18572885 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18572885 Tue, 26 Jun 2007 22:21:23 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18570999 said by dei283:

Mine been 39.99 amonth for 2 years .. for 768k and no they wont lower it.
Have you spoken to Retentions? Presidential Appeals? The entire state of NJ can get 768 for $15 and 3.0 for $30 except you? Hell, I'd file with the BBB on this one.]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18570999 Tue, 26 Jun 2007 16:39:40 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18570690
As much as I'd like to have it, I really don't need it. I was using dial-up until a year ago. DSL only started being offered in my area, about a year and a half ago. I tried to get it at that point, but the CO was incapable of handling any new customers. It took almost 6 months before I was able to order it. In February of this year, Fios became available in my area. I did subscribe to Fios TV using the other telephone line in my home. (Second Account) When it was installed, the wireless router, and battery back-up for the phone, were put in place. If I decide I need the speed, most of the equipment is already installed. But right now $14.95 a month sounds better then $39.99.

twbartender]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18570690 Tue, 26 Jun 2007 15:45:07 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18570499 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18570499 Tue, 26 Jun 2007 15:10:58 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18570436 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18570436 Tue, 26 Jun 2007 14:56:59 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18568852
Dear Verizon Customer,

Our records indicate that you currently subscribe to a Verizon Online DSL 768k Annual Plan and that your one-year commitment has been completed or will soon be completed. We are writing to inform you that your rate for your High Speed Internet package is changing to $21.99 per month.* You will see the new rate on your bill within two billing cycles. Your service will automatically continue, with no term commitment or early termination fee. If you have recently changed to a different plan, please disregard this notice.

If you are interested in other plans that may lower your rate or if you would like to see if you qualify for a higher-speed package, please go to www.verizon.net/greatrate or call 1-800-567-6789.

Verizon Online remains committed to ensuring that we remain the best value in Broadband and will continue to keep prices affordable to our customers. Now Verizon Online comes with a comprehensive entertainment package, featuring Disney Connection, ESPN360, ABC News Now, Movies.com MAX and SOAPNETIC. There�€™s something for everyone �€”including kids, movie buffs, news junkies, sports fans and soap opera lovers. You�€™ll enjoy videos, games, special attractions and much more. Check out all of the great content available to you as a Verizon Online member at »surround.verizon.net.

Thank you for being a Verizon Online customer. We appreciate your business and we look forward to continuing to serve you.

Verizon Online
If I had not seen that email, I would have been charged $21.99 a month. Verizon informed me I had to commit to another 1 year contract to get a cheaper rate of $19.99 a month. I found an online Verizon ad that stated, "I could keep my same low price", if I renewed my contract before my existing contract expired.

When I tried to renew at the $14.95 rate, Verizon didn't want to honor it, and tried to get me to switch to Fios, which is offered in my area. I told them I was happy with my DSL, at $14.95. Verizon told me they were not offering a DSL yearly plan in my area, because Fios was available. After many phone calls to Verizon, they said they would let me have a 1 year DSL contract, but the rate would be $19.99 a month. I kept referencing the online ad, but they refused to honor it. I kept arguing the point, and stood my ground. After many more phone calls, I finally I spoke to a level 2 Billing supervisor in "Fios" who said they would honor the $14.95 a month. It seems Fios, and DSL billing are being combined under fios billing in the NY metro area. Long story short: I still have the $14.95 plan. But the only way it could be done was to give me a monthly credit for the difference between $14.95 and $19.99. I didn't care how it was done, just so long as it was! Needles to say I haven't seen that, "keep the same low rate" ad anymore.]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18568852 Tue, 26 Jun 2007 10:38:38 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18566312
I've been loyal to them through all the trials and tribulations of their beginning DSL (1993 GTE)and they repay that loyalty with a kick in the *ss.

I'm 72 and on limited income...and they couldn't care less. I feel like they've tossed me away like a piece of garbage.

My brother went elsewhere...my daughter went elsewhere...a few friends did as well. Now it's time for me to look around. I hope their GREED pays them off.
--
To be of words & not of deeds is like a garden full of weeds...]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18566312 Mon, 25 Jun 2007 20:23:40 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18566248 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18566248 Mon, 25 Jun 2007 20:12:39 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18566245
One thing that confused me was it appeared I was double billed in May. Called Verizon On-line turns out they switched from billing in arrears to forward billing like the voice service. Not sure if that change affects everyone or was just here in NH.

/Tom]]> http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18566245 Mon, 25 Jun 2007 20:12:28 EDT Re: [billing] 768K plan - price jack-up http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18565309 http://www.dslreports.com/forum/Re-billing-768K-plan-price-jackup-18565309 Mon, 25 Jun 2007 17:20:43 EDT [billing] 768K plan - price jack-up http://www.dslreports.com/forum/billing-768K-plan-price-jackup-18564536
Last month was the final month of my 1 year agreement so I was expecting a price increase this month but to $19.95 not $21.95!]]> http://www.dslreports.com/forum/billing-768K-plan-price-jackup-18564536 Mon, 25 Jun 2007 14:56:55 EDT