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Forums » Beating Cable in Customer Satisfaction Is No Achievement » Worthless Review
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Time4aNAP
Premium
join:2007-04-09
Des Plaines, IL

reply to ender7074
Re: Worthless Review

I've also noticed that the questions asked in the ACSI surveys tend to be leading ones. The scope is often so narrow that you might be forced to report a company as being bad even though they made good on an initial mistake outstandingly well and swiftly; or rate as good a company that had an uneventful install, but after the installer was gone you sat down to find that you hadn't been connected, and nobody has rectified the problem since.
to forum · permalink · · 2007-06-27 13:40:35 · Reply to this
Forums » Beating Cable in Customer Satisfaction Is No AchievementDirecTV's low numbers »
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