 MaxoYour tax dollars at work.Premium,VIP
join:2002-11-04
Tallahassee, FL | Apples and Oranges You can't compare two statistics unless they used identical metrics to measure their results. So Verizon would need to enact their study in an identical manner to the ones they are comparing their results from in order for it to mean anything in relation to the other studies. |
|
|
|
| Blame the customer For years both Cablevision and Verizon had this mentality. It is ALWAYS the customer's fault so why are you calling customer service? It is YOUR fault! I have noticed in the past year or so that Cablevision has backed off this insult and is actually accepting the responsibility for fixing things. However, Verizon has actually intensified this "blame the customer" mentality. God Forbid I have no dial tone. I have to call Verizon and BEG for a service call. And then I have to agree to a huge fee (over $100) if the technician actually finds that it is my fault. Verizon almost never accepts responsibility for fixing things. I like my DSL service with them and would of left a long time ago if not for the reliable DSL.
In the Cablevision vs. Verizon comparison I say that Cablevision is the winner in customer service.
--
Rick |
|
