Time4aNAP
Premium
join:2007-04-09
Des Plaines, IL
| Re: Yup said by Trinijoy  :Before any of you make comments about CS reps, please work in a call center before blowing out your comments about the call centers. You can't criticize what you have not worked at or experienced. Does working a help desk count?
I'm not sure what prompted the outburst about call centers; it seems O/T to me. But since you brought it up...
* The majority opinion here appears to be that every call center is located in The Black Hole of Calcutta. That would make requiring everyone who wishes to comment on call centers first become an Indian native of some backward caste. Not very practical, that.
* If the call center operator is so clueless, what does that make you for spending two hours talking with them, or needing their help in the first place?
* Since we're all on the Internet here, how many have tried sending an e-mail, or using the messaging systems that I often find on customer web pages?
* When someone comments that "the blankedy-blank operator couldn't understand a word I said", which party does this reflect on?
/me beats a hasty retreat |
