approval from:
GeorgeCr 
| Blueyonder/VM 20mb Upgraded from a 4mb connection to the 20mb connection and shortly after realised i was getting VERY slow speeds (akin to dial up). After three months of reporting it to VM they finally told me that it was my modem causing the trouble as it was 5 years old ...despite me asking their technicians many times!
If anyone is having trouble getting the 'proper' speeds - or anything that resembles speed go to their /gofaster website and check your modems are compatible because they won't tell you even if you ask! |
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| there is a section on the website which tells you which modems do nto work with 20MB
i have no problem downloading at 2.35mb/sec whilst typing this |
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| Hi and thanks for the information - I just upgraded to the 20M line but only get a 10th of the download speed expected. I explicitly asked Virgin Media if I needed to upgrade any HW and they explained that there was no need to. My modem is more than 5 years so I'll now go and check and let you know the outcome. |
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| Had same problem last month, upgraded from 4mb to 20mb but was only getting 8-10mb after "upgrade".
Checked VM web page on modems and it listed my old Motorola modem ok for 20mb but ordered free new modem anyway (Scientific Atlanta 2100) - it came in 3 days and installed fine no problems... (tele call to VM to activate mac address for new modem needed - 5 minutes later online).
Now consistently get 12-20mb depending on day week etc. Interestingly using speedtest.net web page and London server tends to show lower speeds than the Paris server....
- Kieron |
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