Topic 'Re: [billing] New DSL Rate Hike' in forum 'Verizon Online DSL' - dslreports.com http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18577791 en Sat, 11 Feb 2012 16:06:05 EDT Sat, 11 Feb 2012 16:06:05 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-19053114 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-19053114 Tue, 11 Sep 2007 12:36:02 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-19051813
BTW...

The did "screw up" the billing (a week late) but the math was right at least this time. I have to call because basically my first month is short by nine days.

They also bumped me to the 3000/768 speed grade.I don't qualify for it...nor am I getting the full rate....but that's OK. ;)

Thanks.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-19051813 Tue, 11 Sep 2007 08:41:08 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-19050836
I'm probably going to try calling retention, but I do hate calling anyone at Verizon. I pray everything will still be working after they get off the phone with me. :-/]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-19050836 Tue, 11 Sep 2007 00:10:48 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18912093 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18912093 Mon, 20 Aug 2007 13:21:55 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18875043
I would think that they would change just as the DL stats do.

Thanks.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18875043 Tue, 14 Aug 2007 19:54:20 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18873793 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18873793 Tue, 14 Aug 2007 17:16:37 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18873735
I even told them that I was already maxed out (1.5/768) for my distance (13,960 ft.)...which is why this is a surprise.

So far...so good...no disconnects (or errors for that matter). :p

The only thing that bothers(?) me is why the UL is not 864. Is this tied somehow to the DL speed or...???

Thanks.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18873735 Tue, 14 Aug 2007 17:09:06 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18873177 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18873177 Tue, 14 Aug 2007 15:46:53 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18872475
Well...they didn't push my order through until 8/12 (I called on 8/3), but they switched the actual service on 8/10.

I got a little surprise too. :D

The Margin stinks...but we'll see how it goes. ;)

A quick HTTP download test shows about 325 Kbps (~2.6 Mbps).

Thanks.
Click for full size
]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18872475 Tue, 14 Aug 2007 14:17:06 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18867545
where do they get these people and this erroneous information???]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18867545 Mon, 13 Aug 2007 20:02:56 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18844543 --
just whiners and complainers...]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18844543 Thu, 09 Aug 2007 23:52:36 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18839113
Would jump straight to cable if Cablevision would not cap their upload speeds and cost $30 instead of $50, but as of now, Verizon is still the better deal for me.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18839113 Thu, 09 Aug 2007 08:37:27 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18804074
Let's see if they screw up the billing! :p

It was funny...they still thought I had the 768/128 service! :huh:]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18804074 Fri, 03 Aug 2007 15:03:19 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18761339 said by Nothlit:

I checked my Verizon email for the first time in probably 6 months yesterday and discovered the rate increase message...to $38.99! Hasn't happened yet (my contract is up mid-August) so I plan to call this afternoon and hopefully talk them into giving me something more reasonable. I tried to call last night, but the first guy I spoke to apparently couldn't do anything once I told him it was dry-loop DSL...
That must explain the difference in price increases. Here, dry-loop is $5/month more. So $33.99 + $5 = $38.99]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18761339 Fri, 27 Jul 2007 20:55:32 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18758650 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18758650 Fri, 27 Jul 2007 14:40:26 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18751560
It has been steady for almost 4 years and now it's gone to crap all of a sudden. Syncing at 160/896, with 2-3x latency. I don't even know if I want to make the call. I figure I'd probably get bumped down to 768/128 at best... Are they trying to force me into FiOS? It has been newly installed here.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18751560 Thu, 26 Jul 2007 14:13:12 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18748726 said by AVITWeb:

oh yeah...and to boot, my email said up to 32.99 and when i did call, I was told it was a mistake and that it would now be 37.99
Just got my last credit card statement. Verizon charge was $30.98. Called to find out why, and they said my contract was up (thought I still had another month?). Asked if I wanted to renew, said yes, and that it would be $29.99. BTW, I never got a single one of those emails.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18748726 Thu, 26 Jul 2007 00:54:42 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18738443 said by bartady:

I received the email (below) from Verizon after previously telling me about my pending price increase. I did call billing to express my dissatisfaction right away as soon as I received the e-mail regarding the price increase.

Dear Verizon High Speed Internet Customer,

We mistakenly sent you an email this week advising that the monthly price for your Verizon High Speed Internet service would increase. That message was sent to you in error, so please disregard it. Your price will not be increasing as that email indicated. We apologize for any confusion our prior email may have caused.

Verizon Online
AFAIK, people who were already on a yearly contract got sent that correction e-mail since it wouldn't apply to them. I haven't heard of anyone who was on $29.95 month-to-month get that correction e-mail.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18738443 Tue, 24 Jul 2007 16:14:53 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18729827 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18729827 Mon, 23 Jul 2007 13:11:42 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18729684
Dear Verizon High Speed Internet Customer,

We mistakenly sent you an email this week advising that the monthly price for your Verizon High Speed Internet service would increase. That message was sent to you in error, so please disregard it. Your price will not be increasing as that email indicated. We apologize for any confusion our prior email may have caused.

Verizon Online]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18729684 Mon, 23 Jul 2007 12:51:47 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18721781 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18721781 Sat, 21 Jul 2007 23:54:38 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18715721
Did they do it right?]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18715721 Fri, 20 Jul 2007 21:56:22 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18697691 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18697691 Wed, 18 Jul 2007 15:11:29 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18694423 it was my understanding that it was only going to be a few dollars difference, guess I'll just lower it, since I rarely used it but only for this laptop

Dear Verizon High Speed Internet Customer,

Our records indicate that you currently subscribe to a Verizon High Speed Internet plan and your one-year commitment has been completed or will soon be completed. We are writing to inform you that your rate for your High Speed Internet package is changing to $38.99 per month.* Your new rate will take effect in no less than 30 days and you will see the new rate within two billing cycles. Your service will automatically continue, with no term commitment or early termination fee.

If you are interested in other plans that may lower your rate, please go to www.verizon.net/greatrate or call 1-800-567-6789.

Verizon Online remains committed to ensuring that we remain the best value in Broadband and will continue to keep prices affordable to our customers.

Thank you for being a Verizon High Speed Internet customer. We appreciate your business and we look forward to continuing to serve you.

Verizon Online]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18694423 Wed, 18 Jul 2007 03:38:19 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18693933 yes i was just out of contract. I also noticed that caller ID went from $7.50 to $8.58, so I dropped that right away.

I wanted to switch to Voicewing, so try to save on Taxes too, but was told by the rep, I won't save any taxes, so she just droped my long distance all together and won't charge me for not having long distance on my bill, since now Verizon, chargers for now having their LD on your bill. So anyways I had her sign me up for 1 more year at the cheaper rate.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18693933 Wed, 18 Jul 2007 00:08:26 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18692737 DSL: $37.95 - $8.00 bundle discount = $29.95

Since I've had DTV through them my bill has read:
DSL: $37.99 - $13.00 triple bundle discount = $24.99

Bundling all 3 services with verizon was the best move I've ever made. So for those of you with the rate increases, it is simple.

Bundle DSL + Verizon Freedom Essentials for $29.95. Bundle all services and get $24.99.
--
Spread Opera! The fast, sleek, and feature-rich browser! »opera.com

]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18692737 Tue, 17 Jul 2007 21:19:35 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18691613
I called Retention on June 28 and got in on the 1-year plan with $19.95 for 6 months then 29.95 for 6 months. The CSR said my 1-year plan would start in June, and I’d get refunded back credit of $10 for June.

Well, of course that isn’t what happened.
I did get billed the correct amount for July.

But my billing statement shows a rate adjustment for 3 days in June giving me the new rate and discount for 3 days in June, June 28-30, not the entire month of June. So I got a discount of $1.00 instead of $10.00.
I’ll be calling them tomorrow. ]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18691613 Tue, 17 Jul 2007 18:47:48 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18672234 said by Jimbo51:

AT&T dsl at the same speed has been at 19 and 24 p/m...
The at&t Yahoo! HSI Pro (3008kbps/512kbps) plan is now $24.99 per month. The $19.99 per month is for Express (1536kpbs/384kbps). I am coming to the end of a one year contract, paying $17.99 per month for Pro, and expect the price to rise to $24.99 per month; assuming AT&T doesn't start jacking the prices around the way that Verizon is now doing.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18672234 Sat, 14 Jul 2007 19:01:43 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18669695
I'm actually waiting for FiOS here...so I *may* not do anything about the price increase...just to save on the billing hassles.

Thanks.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18669695 Sat, 14 Jul 2007 07:46:47 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18629299 said by KachiWachi:

Here's a good question -

Let's assume that a subscriber chooses NOT to use their Verizon e-mail address (I know plenty that do this).

Does Verizon consider these people notified because they sent them an e-mail?

Does Verizon have any obligation to inform its subscribers that their service will be changing by sending them information by regular snail mail (e.g., in their bill)?

Thanks.
It's in the TOS that it's the customer's responsibility to visit the website and check their VZ email for service notifications.

Even if you don't use an address, it's always a good idea to check it, since all providers (especially hosting companies) send stuff via their internal networks that doesn't always make it out to third-party addresses you might tell them to use. It's really not a big deal...I do this for dozens of client domain hosting accounts I manage...just plug the account into an email client like Outlook and that's that.

Yeah, you'll probably get some additional spam even if you don't use the addy, but likely a lot less than an address you actively use.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18629299 Sat, 07 Jul 2007 12:40:16 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18628455
Let's assume that a subscriber chooses NOT to use their Verizon e-mail address (I know plenty that do this).

Does Verizon consider these people notified because they sent them an e-mail?

Does Verizon have any obligation to inform its subscribers that their service will be changing by sending them information by regular snail mail (e.g., in their bill)?

Thanks.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18628455 Sat, 07 Jul 2007 08:07:17 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18627838 Anyone remember the email a while back regarding Verizon letting us know a certain tax will be removed from our billing so we'd be saving a couples bucks...only to be replaced by a new verizon fee due to 'increased costs in upkeep of phone/dsl lines'?? Yea, I think someone must've threatened a lawsuit because about a week later they cancelled that decision. Verizon is definitely a crook! But their performance is good, so I'm torn.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18627838 Sat, 07 Jul 2007 01:45:19 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18616982 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18616982 Thu, 05 Jul 2007 09:05:31 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18611612
In this day and age of computers, this should be a simple task.

Somehow, Verizon does not get this. They want your changes to be effective immediately...so that their billing department can maximize on all of these so called "errors".

Sigh.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18611612 Wed, 04 Jul 2007 07:18:56 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18611155 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18611155 Wed, 04 Jul 2007 02:17:40 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18611149
Hope this post resets?]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18611149 Wed, 04 Jul 2007 02:15:47 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18605135
"Dear Verizon Online Member,

This letter is to inform you that we are no longer offering the Verizon High Speed Internet plan that provided you an approximately $8.00 discount off of our standard monthly rate of $37.99. To discuss our latest discounted offers, please contact your local Verizon business office.

Your Verizon High Speed Internet DSL service will not change, however, the new price for your service will be $32.99 per month, an increase of $3 per month from your previous rate. This is still a $5.00 discount off of our standard monthly rate for our month to month plan, and there is no term commitment required to keep this preferred monthly price.

Unless you switch to a different Verizon High Speed Internet plan, your new rate of $32.99 will become effective within the next 1-2 bill cycles, but no earlier than 30 days from the date of this letter.

In addition to our month to month plans, Verizon has several low-cost annual plan options available that may save you money. To find the pricing plan that is best for you, you can visit our website at www.verizon.net/greatrate, or call the Verizon Online customer service telephone number on your bill

We at Verizon remain committed to bringing you the best value in broadband, and we are working hard to offer different pricing plans that help keep prices affordable.

Thank you for being a Verizon High Speed Internet customer. We appreciate your business and we look forward to continuing to serve you.

Sincerely,
Verizon Online"

When I called the local office they could only offer me FIOS, which I don't want, so I was billed at the $32.99 rate.

Then I saw an ad in my bill about a "bundle" discount. Since I already have the phone, dsl and our cel phones on one bill I called and inquired about getting a discount. They said I qualified and could get a $13 discount on dsl and $9.99 discount on the phone.

Unfortunately, they reduced my dsl from 1.5 to a 384 package . This was a mistake and after about an hour on the phone, they gave me the 3/768 speed. I have finally seen the discount on my latest bill (although they made a mistake with that too) but next bill should correctly reflect this.

If anyone has, or wants to bundle your bills onto one bill, you can get this discount. It is offered for one year.

Sincerely, Libra]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18605135 Tue, 03 Jul 2007 00:43:36 EDT Re Retention phone # http://www.dslreports.com/forum/Re-Retention-phone-18604728 http://www.dslreports.com/forum/Re-Retention-phone-18604728 Mon, 02 Jul 2007 23:03:13 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18604073
I wouldn't mind going FIOS but Verizon doesn't offer it here yet. But I did put myself on the sngup for it when it becomes available in my area. I do think that they are forcing people to do the FIOS if it is available in heir area though.

Time will tell won't it ]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18604073 Mon, 02 Jul 2007 21:07:26 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18602298
Cable is no different in their price raising/adjusting, worse in my opinion.

If that subscriber isn't satisfied with paying $29.95/$33.68 for 1.5 service he/she must explore other options. AS I stated, the 768/128 plan is available for less if money is a concern, or go to cable or dialup, or move closer to the CO. I think verizon plans are spelled out quite clearly. like it of not what is, is.
Or anyone can call retention and go that route. Maybe they'll get a sympathetic ear?

Whining here on this board won't do anything. Appears like trolling to me..

hav a good day :-)]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18602298 Mon, 02 Jul 2007 15:31:18 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18602238
TKS Michael]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18602238 Mon, 02 Jul 2007 15:21:50 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601827 said by Pete Starret:

JTS33,

I'm on the $29.95 plan with a one year commitment, however it's not nearly completed... 12/22/2007 is the completion date.

Pete
Oh ok. The e-mail was intended for those on $29.95 month-to-month plans (to get them to commit to yearly contracts or else pay a higher price), not for those already on yearly commitments.]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601827 Mon, 02 Jul 2007 14:13:35 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601596 said by borredo:

where do you see a 1.5 plan?
As I posted the web site is smart enough to know if you already have DSL (says Congratulations) and what maximum speed you qualify for based on distance measurements.

You are correct residential 1500/384 and 3000/768 are the same price. You need to be under 11,000 feet to qualify for 3000/768. That does not mean there is no 1500/384 speed plan.

/Tom

]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601596 Mon, 02 Jul 2007 13:26:12 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601587
{Verizon doesn't offer 1.5 package, only a 3.0 and a .768.}

They don't offer a 1.5 plan......

have a good day :-)]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601587 Mon, 02 Jul 2007 13:22:59 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601528
Click for full size
]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601528 Mon, 02 Jul 2007 13:14:10 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601446 http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601446 Mon, 02 Jul 2007 12:57:36 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601034

Subject: IMPORTANT: Error in Recent Price Adjustment Notice

Dear Verizon High Speed Internet Customer,

We mistakenly sent you an email this week advising that the monthly price for your Verizon High Speed Internet service would increase. That message was sent to you in error, so please disregard it. Your price will not be increasing as that email indicated. We apologize for any confusion our prior email may have caused.

Verizon Online


The same thing happened a couple of years ago.

"We here at Programme Control wish to deeply apologize...Those responsible have been sacked."]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18601034 Mon, 02 Jul 2007 11:36:37 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18600806
I'm on the $29.95 plan with a one year commitment, however it's not nearly completed... 12/22/2007 is the completion date.

Pete]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18600806 Mon, 02 Jul 2007 10:45:02 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18599971 said by Pete Starret:

I received this email on 6/27/2007:

Dear Verizon High Speed Internet Customer,

Our records indicate that you currently subscribe to a Verizon High Speed Internet plan and your one-year commitment has been completed or will soon be completed. We are writing to inform you that your rate for your High Speed Internet package is changing to $33.99 per month.* Your new rate will take effect in no less than 30 days and you will see the new rate within two billing cycles. Your service will automatically continue, with no term commitment or early termination fee.

If you are interested in other plans that may lower your rate, please go to www.verizon.net/greatrate or call 1-800-567-6789.

Verizon Online remains committed to ensuring that we remain the best value in Broadband and will continue to keep prices affordable to our customers.

Thank you for being a Verizon High Speed Internet customer. We appreciate your business and we look forward to continuing to serve you.

Verizon Online

*Additional surcharges, taxes and fees may apply. Your monthly price may be influenced by several factors including your speed selection, whether or not you sign up for a minimum term, whether your Verizon Online service is provided as part of a service bundle or package, and the premium online service you select.

Then on 6/30/2007 I received this Email.

Dear Verizon High Speed Internet Customer,

We mistakenly sent you an email this week advising that the monthly price for your Verizon High Speed Internet service would increase. That message was sent to you in error, so please disregard it. Your price will not be increasing as that email indicated. We apologize for any confusion our prior email may have caused.

Verizon Online

It certainly looks like another case of the left hand not knowing what the right hand is doing.

As a communications company, they appear to be anything but that!!!!!

Pete
I'm in ex-GTE land as well and got the first e-mail on 6/27/07, but not the second one. :(
Are you on $29.95 month-to-month with no contract?]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18599971 Mon, 02 Jul 2007 04:39:03 EDT Re: [billing] New DSL Rate Hike http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18599234 said by borredo:

Verizon doesn't offer 1.5 package, only a 3.0 and a .768. Depends on distance.

When I list our second line which does not have DSL the Verizon locator states we can sign up for either 768/128 for $14.99 per month or 1500/384 $29.99 after a 6-month intro of $19.99. The 3000/768 package is not mentioned except in the fine print down at the bottom. If I plug in a nearer address it lists 3000/768 plan.

My understanding is the 1500/485 and 3000/768 are the same price. If you are under 11,000 feet you get 3000/768 over only 1500/384. It appears the web site is smart enough to access the distance database and quote 1500 or 3000 based on distance.

/Tom]]> http://www.dslreports.com/forum/Re-billing-New-DSL-Rate-Hike-18599234 Sun, 01 Jul 2007 23:12:20 EDT