Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
| Re: Yup I called Comcast the other day about their HDTV service. Somewhere along the way I asked her if she had a list of QAM-tuner available channels that I could dial in over my basic/expanded (non-digital) cable. I'd found one or two, but didn't want to go channel by channel in search of them due to all the f'n music channels and channels that the scan picked up but have no picture.
She replied that I'd need a box and that the HD channels start at 700. I tried to explain the whole bit about HD and the FCC and QAM equipped TVs, and that I was looking at Discovery HD on 95.1 (or close to that) right now. No go. Clueless. She even had me repeat the decimal value channel number and clearly thought I'd gone batshit crazy.
Now, you tell me. I'm talking to a phone rep for the nation's largest provider of cable TV services and they don't know the basics of HDTV that I learned in about 30 minutes?
I'd say just about ALL CSR call centers are useless unless you need to cancel or buy. Period. |
