Can I Downgrade Online: Pro -> Express?

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Outage in Wheaton, IL Area?? »
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ArgMeMatey

join:2001-08-09
Milwaukee, WI

·AT&T Midwest

2 edits

Can I Downgrade Online: Pro -> Express?

Can I do this online or must I call someone?

Until mid-July I have Pro (3 Mbps) at $17.99 per month. When that deal expires I want to downgrade to Express (1.5 Mbps) at $19.99.

I'd like to get a new 4100 modem, too, with the $49.95 rebate deal and $12.95 shipping, and a year commitment is no problem if that does me any good.

They sent me a flier to get a $30 credit if I upgrade to Elite. But after that credit it still costs me $96.72 a year more than what I am now paying. Downgrading to Express will only cost me about $30 a year more than what I am now paying.

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permalink · 2007-06-30 14:52:52 · Print ·

Old_Grouch Don't just sit there silly DO something Premium join:2004-05-26 Greenwood, IN clubs: ·AT&T Midwest	Re: Can I Downgrade Online: Pro -> Express? I don't recall seeing the ability to lower your level and cost of service on-line. I suspect it is so they can attempt some sort of save effort. Call them and start the conversation: "...I tried to use the web ordering tool but I couldn't get it to lower my service from Pro to Express. Did I miss something?" Might make an interesting follow-up.
	permalink · 2007-07-01 02:34:43 ·

jhacker join:2001-12-11 Peoria, IL	Re: Can I Downgrade Online: Pro -> Express? I'd be curious to see the outcome of this. I'm thinking of trying this as well. Finances are getting tight in the household and we need to cut corners somewhere.
	permalink · 2007-07-01 03:09:23 ·

Annonamoose Former Sales Droid In A Tinfoil Hat Premium,VIP join:2001-11-10 The Sandbar	said by ArgMeMatey : Can I do this online or must I call someone? Nope...you have to call in to do that... And you cant get a new modem with a rebate for downgrading, only if you were to upgrade, and then you could only choose the 2wire. -- If it doesn’t fit FORCE IT! If it breaks then it needed to be replaced anyways.
	permalink · 2007-07-01 14:52:17 · Print ·

schja01
I need to get a life.
Premium,MVM
join:2000-04-27
Morton Grove, IL
clubs:

·AT&T U-Verse

·AT&T Midwest

Re: Can I Downgrade Online: Pro -> Express?

FWIW ...
My son and daughter-in-law were on Express @ $19.99/mo and were at EOT and they just downgraded to Basic @ 14.99 via the 1-877-722-3755. No term commitment, no new modem was requested nor was one offered and no hard sell or push-back of any kind by ATT. This was just a cost savings measure on the kid's part. Being they are only casual DSL users I foresee no noticeable impact in the slower max speed.

permalink · 2007-07-02 10:15:15 ·

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