schja01
I need to get a life.
Premium,MVM
join:2000-04-27
Morton Grove, IL
clubs:  
 ·AT&T U-Verse
 ·AT&T Midwest
| reply to Annonamoose
Re: Can I Downgrade Online: Pro -> Express?
FWIW ...
My son and daughter-in-law were on Express @ $19.99/mo and were at EOT and they just downgraded to Basic @ 14.99 via the 1-877-722-3755. No term commitment, no new modem was requested nor was one offered and no hard sell or push-back of any kind by ATT. This was just a cost savings measure on the kid's part. Being they are only casual DSL users I foresee no noticeable impact in the slower max speed. |
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Annonamoose
Former Sales Droid In A Tinfoil Hat
Premium,VIP
join:2001-11-10
The Sandbar
| reply to ArgMeMatey
said by ArgMeMatey  :Can I do this online or must I call someone? Nope...you have to call in to do that... And you cant get a new modem with a rebate for downgrading, only if you were to upgrade, and then you could only choose the 2wire.
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If it doesn’t fit FORCE IT! If it breaks then it needed to be replaced anyways. |
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jhacker
join:2001-12-11
Peoria, IL | reply to Old_Grouch
I'd be curious to see the outcome of this. I'm thinking of trying this as well. Finances are getting tight in the household and we need to cut corners somewhere. |
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Old_Grouch
Don't just sit there silly DO something
Premium
join:2004-05-26
Greenwood, IN
clubs:
·AT&T Midwest
| reply to ArgMeMatey
I don't recall seeing the ability to lower your level and cost of service on-line.
I suspect it is so they can attempt some sort of save effort.
Call them and start the conversation: "...I tried to use the web ordering tool but I couldn't get it to lower my service from Pro to Express. Did I miss something?"
Might make an interesting follow-up. |
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ArgMeMatey
join:2001-08-09
Milwaukee, WI
·AT&T Midwest
2 edits | Can I do this online or must I call someone?
Until mid-July I have Pro (3 Mbps) at $17.99 per month. When that deal expires I want to downgrade to Express (1.5 Mbps) at $19.99.
I'd like to get a new 4100 modem, too, with the $49.95 rebate deal and $12.95 shipping, and a year commitment is no problem if that does me any good.
They sent me a flier to get a $30 credit if I upgrade to Elite. But after that credit it still costs me $96.72 a year more than what I am now paying. Downgrading to Express will only cost me about $30 a year more than what I am now paying.
»spreadsheets.google.com/pub?key=···KAlEeYfg
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