said by Dennis:Thats a pretty general statement, I know for certain that some of the people handing out water and snacks were volunteers.
I read every comment on the story you linked to, and they weren't all negative. I think the main problem here is that there is an obvious difference between the two types of locations they were available from. Expecting the same experience from both is really a bit unfair.
That being said, sure I think there are always things you can learn from to make the next "big thing" flow better. Hopefully this will be the case, as I can't think of AT&T Wireless ever having to handle a launch like this before.
Good point.
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