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[DNS] Quesions about Comcast Cable Internet -- Need experiecnd h »
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Hashmap
Premium
join:2004-05-02
Broomfield, CO

I want Comcast to take my money. Any non-standard options?

I'm not going to get into a debate over how much transfer a person should consume in a given month or justify my personal usage (I telecommute and deal with a lot of streaming media content among other things, so I use far more than your grandmother does --- hell, two users in your home streaming internet based 256kbps radio stations during the day hours will consume about 100gb/mo alone) and I'm not going to argue the whole "but you advertise it as unlimited!" stuff.

I do need some alternative options. I have a Comcast account and have averaged just under 300gb of transfer per month for the last couple of years. This has not changed. Without changing my usage habits, I received a notification from Comcast last month that I used "too much bandwidth" that month. No explanation of how much is too much or how much i need to cut it down by. Just a comment that if I "use too much" ever again, I am banned for a year.

If the limit is 200gb (I have no idea - just randomly guessing), then I would gladly pay another $65 to be allowed another 200gb. Or buy two accounts. Or increase to a different tier of service. Or... anything.

It appears that since they have a monopoly on bandwidth in any area they do business in, they can offer a "one size fits all" solution. I'm a customer. A consumer. A tax payer that contributes and theoretically controls to some degree their public utilities granted monopoly.

So why not offer me some options? I'm not some whining tool asking for the unlimited internet access that you advertised to me. I'm more than happy to pay for Comcast to offer me a better service more suited to my needs.

But they don't seem to have it. From what I have read, even their expensive BUSINESS service won't let you utilize your full bandwidth (so really, what the hell is the point?!).

Does anyone know of an option I can check out? I should note that I also live in an apartment, if that provides more limitations. I thought I could just buy two Comcast accounts, but my research has shown that is a hassle and very difficult, because each line is geographically tied to a specific address and being in an apartment complex would make that potentially impossible, even.


swintec
Premium
join:2003-12-19
Alfred, ME
·RapidVPS
·surpasshosting
·Sprint Mobile Broa..
·VoicePulse
·RoadRunner Cable

I believe there small business account would work for you..I personally havent read anything about them attacking business customers..business customers are expected to be using there connectrion more. That type of accouint isnt THAT much more expensive.
--
Alarm Clocks Kill Dreams

Hashmap
Premium
join:2004-05-02
Broomfield, CO

I think their business account is something like $160. Not horrendous - if you're getting more bandwidth in the process. Other than bandwidth, I'd have no need for it since I wouldn't ever want to use their email services.

I believe it was in these forums somewhere that I had read a business user who said that Comcast had targeted him for too much usage when he used around 500gb to 600gb in a month. Granted, that is a ton of bandwidth, but if they target business customers the same way they target residential customers, I would be limited based on what everyone else around my area uses.

I've also had a hard time getting in touch with their customer service to inquire about a business account. Colorado apparently has its own business department, so comcast just forwards you to them... I've sat on hold for two or more hours on three occasions, before giving up for the day. *sigh*


swintec
Premium
join:2003-12-19
Alfred, ME
·RapidVPS
·surpasshosting
·Sprint Mobile Broa..
·VoicePulse
·RoadRunner Cable

160 sounds incredibly high. I am not a Comcast user so I can't say for sure, but I do know Time Warners business package is 89 or 99 a month. For some reason I seem to remember Comcasts business package being in the same boat as that, although they do have several different business classes I believe. Someone more knowledgeable on it could give you a better run down on pricing.
--
Alarm Clocks Kill Dreams


Backup

@comcast.net

reply to Hashmap
Can you get DSL where you are?
If so, perhaps you could get that as a secondary connection.
Once you hit 180Gigs or so on Comcast, use the DSL connection the rest of the month instead.

Might not be a bad idea for what you do to have that as a backup anyway.

reelbigfish

join:2002-06-06
Boston, MA
·Comcast
·Comcast Digital Vo..

if you goto »www.comcast.com/corporate/shop/b···net.html it will give you the tiers. The lowest is 4Mbps/384Kbps. In my area that runs $60, but it is a business account which should give you more in terms of data transfer.


Ebolla

join:2005-09-28
Dracut, MA
dont forget though if you have a business class account for chsi you cannot have residential cable/phone services which means all rates increase.


MadMANN
Premium
join:2005-08-19
·Comcast

said by Ebolla See Profile :

dont forget though if you have a business class account for chsi you cannot have residential cable/phone services which means all rates increase.
That's not true. Many residences are wired for business internet services at their home for telecommuting, while their phone and TV service remain as residential.


Ebolla

join:2005-09-28
Dracut, MA
let me rephrase.., DEPENDING on location if you have business class for chsi you cannot have residential cable/phone.


MadMANN
Premium
join:2005-08-19
·Comcast

Right. However, typically if you have business class set up in a residence, they would still at least qualify for residential tv services. Voice would be a different set of circumstances, depending on location.

There is a lot of grey area these days with people running businesses and working out of their homes.

Now, of course, if you have a typical cut and dry situation, such as a bar, motel, or even a doctor's office, then your first post would absolutely reign true.


imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..

reply to Hashmap
said by Hashmap See Profile :

It appears that since they have a monopoly on bandwidth in any area they do business in,
No they don't. Ever hear of DSL? I have a choice of two cable providers plus DSL through the local telephone company plus whatever resellers are available to use their network. You should look into what your local telco, probably Qwest offers, and see if they are any better than Comcast.

rody_44
Premium
join:2004-02-20
Quakertown, PA
reply to Hashmap
it sounds to me like your best bet is to just set up a second modem with comcast.

reelbigfish

join:2002-06-06
Boston, MA
·Comcast
·Comcast Digital Vo..

reply to imrf
Unfortunately not everyone has a choice. I know people that live in the boonies that can only get cable. Then again I know people that live in the boonies and can get both DSL and cable. I on the other hand have a choice between Verizon DSL and Comcast, but a friend who lives in Boston can only get Comcast. I'm waiting for the day I can get RCN and maybe some day in the distant future I can get FIOS.

Hashmap
Premium
join:2004-05-02
Broomfield, CO

reply to swintec
said by swintec See Profile :

160 sounds incredibly high. I am not a Comcast user so I can't say for sure, but I do know Time Warners business package is 89 or 99 a month. For some reason I seem to remember Comcasts business package being in the same boat as that, although they do have several different business classes I believe. Someone more knowledgeable on it could give you a better run down on pricing.
8Mbps/768kbps residential accounts are about $65 (without the $10 cable/internet discount)

The two options for Workplace accounts from Comcast in this area are Standard (6Mbps/768kbps) and Enhanced (8Mbps/1Mbps). Standard is $95/mo before fees and taxes while Enhanced (which is what I was thinking of, apparently) is $160/mo.

Both have a $250 installation charge... though I can't imagine what there is to install. I've seen some posts here and elsewhere (via google) that claimed there are "undisclosed, secret limits even for business accounts". If they base "too much" on what percentile of your node's usage you fall into, I wonder if business users are counted into that as well? If so, then having a business account wouldn't help at all.

And unfortunately, it seems difficult to get a real answer from anyone at Comcast. Nobody I've spoken with so far could tell me if I would have any better luck consuming more resources without upsetting anyone on a business account.

Would all be a lot easier if they'd just charge per gig and let people use as much as they couldn't without truly impacting the network (which could be dealt with by intelligent traffic shaping anyway).

Oh well. Hopefully they will return my call soon!

Hashmap
Premium
join:2004-05-02
Broomfield, CO

reply to imrf
said by imrf See Profile :

said by Hashmap See Profile :

It appears that since they have a monopoly on bandwidth in any area they do business in,
No they don't. Ever hear of DSL? I have a choice of two cable providers plus DSL through the local telephone company plus whatever resellers are available to use their network. You should look into what your local telco, probably Qwest offers, and see if they are any better than Comcast.
Okay, let me clarify: They have a monopoly on bandwidth if you don't live next door to the phone company's CO.

I'm actually quite happy with my Comcast experience these last half dozen years, when it comes to my internet service. All I want is to give them more of my money for a service.

This must be kind of what Russia is like. You will get white bread and like it! Everyone will get white bread! No, you can not pay more money and get wheat bread or multi-grain! If you eat more than one loaf of white bread, you will not be allowed *any* more bread, period!

Heh.


ghopper

join:2004-06-28
Everett, WA
·Comcast

reply to Hashmap
I've seen a lot of guessing here about what can and cannot 'be' with commercial accounts. I thought I'd chime in as a commercial account holder.

While things might be different in Colorado, here in Washington I have a commercial 'Teleworker' account (the basic 6M one) at my home (and others elsewhere at businesses.) I had cable at home until I decided to close the service (my wife was watching TV from the moment she got home until she went to bed - just not good.) They could have cared less when I set up the account for commercial HSI. No installation fees, free modem and no rebate messing.

I pay about $110 per month with taxes and get a credit for every outage (though I have to discover the outage and call to pull a trouble ticket. Service has been reliable with just three significant outages (over an hour) and I pull a huge amount of bandwidth (streaming audio, video and lots of d/l and u/l, hosting a few servers). No gripes, no letters and nothing but smooth sailing so far.

The advice I would offer is to call the commercial account department and work them for a deal. I got a few extras (like a free month and the next three were half price) for whining. "Gee, I don't know. What other deals do you have...." I know it wasn't a major coop, but I was just looking for the standard good deal that they give out and I think I got it. I've been happy so far and I'm not sure I'll switch to FIOS when they finally roll it out here (which was my original plan.)

cracker 52

join:2007-01-23
Atlanta, GA

reply to Hashmap
Except in Russia, they were having a government monopoly. Here in the states, anyone can build a bandwidth network system, and no government entity or Comcast are stopping any private company or regulated entity, such as telecos, from doing so. It's just that the telecos are choosing not to expand their bandwidth network in certain areas for whatever reason. And new technologies will eventually lower capital costs that will foster more bandwidth competition, such as the more powerful and expansive wireless systems.


InGreenwood

@rr.com

reply to Hashmap
some bandwidth alternatives

»www.onelasvegas.com/wireless/CO.html

If you wind up with dual connections, consider making them separate ISPs, so one breakdown can't take down both connections.


HotRodFoto
Premium
join:2003-04-19
Denver, CO

reply to Hashmap
said by Hashmap See Profile :

I'm not going to get into a debate over how much transfer a person should consume in a given month or justify my personal usage (I telecommute and deal with a lot of streaming media content among other things, so I use far more than your grandmother does --- hell, two users in your home streaming internet based 256kbps radio stations during the day hours will consume about 100gb/mo alone) and I'm not going to argue the whole "but you advertise it as unlimited!" stuff.

I do need some alternative options. I have a Comcast account and have averaged just under 300gb of transfer per month for the last couple of years. This has not changed. Without changing my usage habits, I received a notification from Comcast last month that I used "too much bandwidth" that month. No explanation of how much is too much or how much i need to cut it down by. Just a comment that if I "use too much" ever again, I am banned for a year.

If the limit is 200gb (I have no idea - just randomly guessing), then I would gladly pay another $65 to be allowed another 200gb. Or buy two accounts. Or increase to a different tier of service. Or... anything.

It appears that since they have a monopoly on bandwidth in any area they do business in, they can offer a "one size fits all" solution. I'm a customer. A consumer. A tax payer that contributes and theoretically controls to some degree their public utilities granted monopoly.

So why not offer me some options? I'm not some whining tool asking for the unlimited internet access that you advertised to me. I'm more than happy to pay for Comcast to offer me a better service more suited to my needs.

But they don't seem to have it. From what I have read, even their expensive BUSINESS service won't let you utilize your full bandwidth (so really, what the hell is the point?!).

Does anyone know of an option I can check out? I should note that I also live in an apartment, if that provides more limitations. I thought I could just buy two Comcast accounts, but my research has shown that is a hassle and very difficult, because each line is geographically tied to a specific address and being in an apartment complex would make that potentially impossible, even.
Bizz accts are 60- a month, at least that is what I pay here locally. Call Comcast bizz, it is a whole SEPARATE organization within Comcast. All different people and everything. It is like starting fresh all over again with better service and no hassles like the letter you received.
--
All Things Art
»kkart.deviantart.com


MadMANN
Premium
join:2005-08-19
·Comcast

reply to Hashmap
said by Hashmap See Profile :

I'm actually quite happy with my Comcast experience these last half dozen years, when it comes to my internet service. All I want is to give them more of my money for a service.

From what I can gather from this thread, you didn't place any calls to the business department. Do that first. Explain what you want. It's simple.

Trust me, if you want to give them more money, they will accept it.

»www.comcast.com/Corporate/Shop/B···ickLinks
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