redhat1968
join:2000-10-17
Appleton, WI
clubs:
| reply to TKJunkMail
Re: Customer support typically nonexistent when price is cheap
Took me almost 65 minutes of being on hold to reach someone. They then said I didn't have an account with them so there was nothing else they could do and they hung up. I called back and was on hold almost 45 minutes this time and again was told I didn't have a Vonage account. After 2 days, I received a nasty email stating they were going to close my account if I didn't pay. I called them back and again was told I ddin't have an account with Vonage. Another call back (55 min) and they finally realised that I DID have an account with them but I didn't owe anything on it. I tried to close the account and was given a bunch of crap but I stuck to it and they finally closed the account.
--
I cried because I had no shoes, until I saw a man who had no feet..
»www.mnrstudio.com
|
|
Trinijoy
Premium
join:2005-09-12
Brick, NJ
| Please go work at the Vonage Call center then you will see if you "complain" about the CS. You are treated horribly there and it sucks more then naught to work there. I used to work at the Vongae call center, you mine as well work at a factory line, or the Garbage company.
Honestly.
It's HORRIBLE to work in a call center and deal with 50+ customers a day who yell in your ear all day and forget the Representative has rights too.
So sorry for the 1400+ employees there who do not do a PERFECT job. |
|
DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA | They can quit and work somewhere else instead. I don't feel sorry for any of them. Anyone who goes to work in a call center knows damn well what to expect. If they don't like it, they shouldn't apply there in the first place. |
|
