mobbo
join:2005-04-13
Denton, TX
 ·Verizon FIOS
 ·Charter Pipeline
·Grande Communicati..
 ·Vonage
| reply to Jeffrey
Re: Customer support typically nonexistent when price is cheap
I loved their services and never had an issue (issues were always my ISP, not Vonage). But I just realized how seldom I used it and just didn't need it anymore. I experienced the same crap... on hold forever and the looping torture voice.
If they wish to require phone cancellation, then it means they want someone to speak with me about staying maybe for a lower price or plan. But who in the WORLD would want to stay after being treated like that. If it was a quick process, I would have considered staying for a lower price since I don't use it so much but it's nice to have... but I wouldn't even consider that after that ordeal. |
