RogerADSL
join:2004-12-10
Lawrenceville, GA
 ·Comcast
 ·AT&T Southeast
| reply to Jim Bob Jr
Re: Earthlink is outsourcing the last of it's US techs
I found out today the Knowledge base team is gone too! That was a heck of a department back in the day. I guess you'll have to guess what to do about an issue for any new departments, or the marketing team will cobble together an FAQ! hehe Remember the 13 Deadly sin (or how to be like everyone else)? They pulled that off their internal site 2 years ago, I suppose so they could violate all of them! |
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Catman51
join:2005-07-17
Los Angeles, CA | reply to Jim Bob Jr
I switched. Left Elink on for a month, contacted everyone, then dropped them.
After all the lousy support, I did not want to pay them another penny for more of a bad experience.
--
SteveM |
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Windsun
join:2006-09-04
Phoenix, AZ
| reply to RogerADSL
That is probably why none of their FAQ's have ever been updated for Vista.
Unfortunately we won't have FIOS here for about 16 months, so I may have to live with it for now (Cox cable here is rated one of the worst.. my only alternative in this area). |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| said by Windsun  :That is probably why none of their FAQ's have ever been updated for Vista. You sure?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Windsun
join:2006-09-04
Phoenix, AZ
| quote:
.. Are you using the new Microsoft Vista operating system? Click here for help setting up your EarthLink service....
OK, as of this week there is. I lied, so shoot me!
However, I would point out that there they are well hidden, and not in the same section as 95/ME/XP/Mac
I blame the tourists. |
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RogerADSL
join:2004-12-10
Lawrenceville, GA |  reply to Doctor Olds
I still have a few friends over there..the ones that haven't left yet. The training group is 3 people now. The KB group was as large as 18 at one point. But they are all gone. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to Windsun
said by Windsun :However, I would point out that there they are well hidden, and not in the same section as 95/ME/XP/Mac I don't know how any of it could be well hidden unless you are looking at the wrong place/wrong page. First of all, we have been talking about the KB (Knowledge Base) and that starting page is located at this address »kb.earthlink.net You will notice that only one (1) Operating System is shown at the KB main page and that is seen in my image capture below.
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Windsun
join:2006-09-04
Phoenix, AZ
| Ok, find a link for this problem:
Many of the EL instructions start with this:
quote:
In the Address or URL field of your browser, type »172.16.0.254/setup and press the Enter key on your keyboard.
That does not work in my Vista/IE7. I have to use FireFox.
It used to come up, but a while back I called EL support and they walked me through a bunch of changes. However, you stated in another thread that it was setup wrong. Now I am trying to fix it.
In searching the KB, I come up with a link »kb.earthlink.net/case.asp?s=st%3···cle=3645 to fix it. None of those KB articles address Vista/IE7 that I can find. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| Does not apply to you as you are getting an IP from the Modem. You are then getting a 400 Browser error.
The 400 error is from your Browser.
»www.w3.org/Protocols/rfc2616/rfc···c10.html
quote:
10.4.1 400 Bad Request
The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications.
You are unrealistically expecting EL to have a fix for a Vista issue that MS has not even released a fix for yet. Blame MS, not EL.
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Windsun
join:2006-09-04
Phoenix, AZ | Then why did it work before I made the changes I was told to make by EL Support? |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| said by Windsun :Then why did it work before I made the changes I was told to make by EL Support? If "it was working" why were you calling EL and making changes to a "working" system?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Windsun
join:2006-09-04
Phoenix, AZ
1 edit | Sigh...
I have been calling EL for MONTHS now on the line dropping problem.
2-3 months ago when I called *they told me* to make those changes. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| said by Windsun :Sigh... I have been calling EL for MONTHS now on the line dropping problem. 2-3 months ago when I called *they told me* to make those changes. Vista configuration changes have nothing to do with DSL dropping sync which happens even when no PCs are connected. It sounds like you were guessing at the problem instead of diagnosing the problem. Plus it is your PC, and that includes the responsibility to make/take notes so that any changes can be undone if the results are not beneficial or do not perform as expected.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Windsun
join:2006-09-04
Phoenix, AZ
1 edit | No, *I* was not guessing at the problem, EL was.
I called them. They instructed me to make those changes.
It sounds to me like you are telling me that I should not have done what EL support told me do to.
I guess my biggest mistake was thinking that EL support knew what they were doing. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| said by Windsun :No, *I* was not guessing at the problem, EL was. I called them. They instructed me to make those changes. Based on what you were telling them. Did you ever state that the DSL sync signal was dropping out?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Windsun
join:2006-09-04
Phoenix, AZ | Yes I did, numerous times. In exactly those and similar words, something like "my dsl connection keeps dropping and I am getting sync errors" |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| That is good, but it doesn't remove the fact of it being your responsibility to make/take notes so that any/all Windows Vista system changes can be undone if the results are not beneficial or do not perform as expected.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Windsun
join:2006-09-04
Phoenix, AZ
| The Computer > Vista > DSL is working. Vista is apparently smart enough to figure it out.
The problem is that none of the setup or tests that are supposed to use the "http://172.16.0.254/***" diagnostics work in IE7. They mostly work in FireFox, except it shows PPOE as failing.
quote:
Test your connection to EarthLink
Test PPPoE server connection : FAIL FIX
Test PPPoE server session : N/A INFO
Test authentication with EarthLink : N/A INFO
Test the assigned IP address : N/A INFO
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vinnie97
join:2003-12-05
Mesquite, TX
| reply to TheHelpful1
said by TheHelpful1 :said by vinnie97 :said by TheHelpful1 :the darkside (VZ Fios) is calling - somebody talk me out of it. *beckons you on to join the darkside*  *watches from below with his lowly but solid cable modem* Not to go off topic, but if you are on a cable modem, how are you beckoning (calling) me to the darkside? Shouldn't you be "pushing" me to the darkside since FIOS doesnt = cable or did i miss something? Ah, incorrect term usage on my part..."pushing" would be appropriate, just less grandiose-sounding. |
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dbldbl
join:2006-01-23
San Francisco, CA
1 edit | reply to Jim Bob Jr
I just had a pleasant exchange with the live chat option, regarding billing. Of course, it was the witching hour before we reverted back to standard time (1am-ish).
Back on topic, with the reduction of US based techs, does that mean less to none official EL reps on these boards? That's going to be a strong point for me to consider continuing with EL or jump ship to another.
edited: I think I answered my question by looking around... the last tech hasn't been on here since Aug 07. 3 Cheers for Doc Olds for helping on his own time... am going to start the migration this month. |
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