coaster
join:2007-07-13
New Port Richey, FL
 ·PHONE POWER
 ·Bright House
3 edits | reply to skj
Re: Earthlink is outsourcing the last of it's US techs
Very sorry to see Earthlink shipping out even more support overseas. Didn't find this forum until just now. They are going to lose many customers for only looking at the short term saving a buck route.
»Has anybody switched to Earthlink Truevoice or has experienc |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| said by coaster  :Very sorry to see Earthlink shipping out even more support overseas. Didn't find this forum until just now. They are going to lose many customers for only looking at the short term saving a buck route. It doesn't seem to be short term. A lot of companies have outsourced technical support for almost a decade now. I felt the same way you do when I had my first experience with Linksys support back around 2002 (which was 10 times worse than anything I've encountered with Earthlink, which hasn't been bad). Linksys is still the product on every retailer's shelf, and (as far as I know) still using offshore support.
I think the real problem is that Americans are forced to pay for a standard of living (sewer, solid waste pickup, building codes, food and drug quality, socialized markets) and then told it's "just a free market" as they're forced to "compete" against those who don't. There's nothing free about that. A free market would let you opt out of all these niceties. Use your gutter as a sewer, raise livestock in your back yard, operate a smelting plant in your front yard, and pimp your 14-year-old daughter to subsidize the family income.
It's far more disturbing to me that American workers are displaced under such definitions of "free markets." Not that I might have to deal with someone on the phone who might not handle my problem as well as I'd like.
Mark |
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Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
| said by amigo_boy : A free market would let you opt out of all these niceties. Use your gutter as a sewer, raise livestock in your back yard, operate a smelting plant in your front yard, and pimp your 14-year-old daughter to subsidize the family income. That sounds like South Florida. Some call it a melting pot I call it a cesspool.
Wayne
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If you cannot fix it with a buttset and some beanies you ain't a technician. |
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beth_link
@pldt.net
| reply to Tobester
scuse me- i have a question- you posted your questions about provisioning dsl service for your dad via chat? don't go on chat my friend, trust me- you should have opted to call them instead and then request to have your call routed to the installations department. Chatting won't get you anywhere- trust me. |
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beth_link
@pldt.net | reply to joemamafoo
yeah- we can actually do that and would have been ok to do so, thing is, we're not allowed. Its against company policy. Technical issues should be routed to tech support. |
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beth_link
@pldt.net | reply to joemamafoo
really? from what department are you anyway? don't really blame you for saying that. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to beth_link
said by beth_link :
scuse me- i have a question- you posted your questions about provisioning dsl service for your dad via chat? don't go on chat my friend, trust me- you should have opted to call them instead and then request to have your call routed to the installations department. Chatting won't get you anywhere- trust me.
I've been posting the exact same thing for Years and I only hope people will read it and heed it. 
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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beth_link
@pldt.net | the problem is people- for people, its much easier chatting then calling. when you do call- 99.9 percent of the time- your immediate concern wont be addressed ---- well, not after 10 transfers. not to mention- misrouted calls- sigh!be |
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beth_link
@pldt.net
| just an added knowledge to you guys out there- it may help to do research. You know, like the basic things. How dsl works, the process. I know that its a bit techy if you try to read about it on the net, on this site or even in books. I'm willing to answer questions if you have any- just post it here- and ill try to explain as best as i could- mind you- if i blabber and start talking about techy stuff tell- dont hesitate to tell me. I tend to do that- hehehe- especially if i get excited. |
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AldousSky
join:2007-05-28
La Vernia, TX | reply to Jim Bob Jr
Answer to joemamafoo- they were gonna make business tier 2 for the us... also, they were gonna keep tier 3, but now that everyone's quit, it's all going. Tier 3 is moving to atlanta, from what I've heard from Jesus Chris. |
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dbarber
join:2000-07-25
West Chester, PA | As ELNK_Stacey has not been heard from in a week, I guess that she's gone! |
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA | I am not sure about that since she does not post her much. |
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Catman51
join:2005-07-17
Los Angeles, CA
 ·AT&T DSL Service
| reply to Jim Bob Jr
Well, time to say goodbye. I've been reading this forum for quite a while.
Earthlink's tech support has cost them another customer, me.
Won't go into all the details, but after spending many hours with them on the phone, with promises of call backs from a supervisor that never took place, they accomplished nothing.
I don't work for them, I pay them, so now I fired them.
I know other companies are outsourcing too, but I'll deal with that without dealing with Earthlink anymore.
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SteveM |
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Flyonthewall
@comcast.net
|  reply to Jim Bob Jr
I work for a (relatively)newly purchased ELNK subsidiary. Our call support went to West, then Manilla. Our TAC went, our NOC is hanging by a thread.
Our sales department has been working hard at selling ELNK products, not our own.
It's sad really. I hope they sell us to a company that gives a damn, if there are any left. Our edge is certianly losing it's luster. |
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AldousSky
join:2007-05-28
La Vernia, TX | reply to Jim Bob Jr
Stacey is with us over at AT&T Uverse now.  |
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fatness
subtle
Janitor
join:2000-11-17
fishing | Tell her we all said "hi". |
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dbarber
join:2000-07-25
West Chester, PA
| Can someone amend the front earthlink DSL page to reflect the fact that there are NO official Earthlink techs helping here?
This is a sad day.
I wish all the former Earthlink techs the best of luck in their new endeavors
--
These opinions are strictly my own. However, if you really want them, we can negotiate. |
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA |  reply to Jim Bob Jr
(topic move) Earthlink is outsourcing the last of it's US techs
Moderator Action
The post that was here, has been moved to a new topic .. »Horrible Earthlink treatment of a late deafened adult.
stated reason was: Moved to new thread |
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ELNK_Rob
join:2006-10-29
San Antonio, TX | reply to Jim Bob Jr
Re: Earthlink is outsourcing the last of it's US techs
Makes me glad I got out while I did. Just a little over four years there. It sure was one heck of a roller coaster ride! |
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atstefaniak
join:2006-09-26
Glenview, IL
1 edit | Maybe their outsourcing the last of the homeland techs seems unreal but until I called 3 weeks ago to upgrade my 1.5 to 3.0 I was unsucessful in upgrading for the past 9 months. In one 5 min. web chat the guy on the other end had assured me the upgrade would take place in 5-7 working days. the next day I was up to 3.0 speeds. Not shure if this has anything to do with outsourcing but I have tried over a dozen times in the past 9 months and so far it is stable. Lets see for how long. |
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