chris
focus
Premium
join:2000-08-13
Middletown, CT
 ·NETPLEX
| reply to Rob
Re: This just shows that Apple is more like Microsoft than..
said by Rob  :said by dvd536 :Would this device cost $600 if it DIDN'T have an apple logo on it? of course not. It isn't even the price tag. It's the fact that they went exclusively with AT&T. They actually didn't want that. Apple shopped this thing around to everyone and everyone but ATT turned it down. Why? Because Apple controls the customer and makes the final decisions on repairs/replacements.
The wireless company (in this case ATT) can't even do a swap. No matter what the situation, the customer has to let the phone be shipped back to Apple where they make the decision on whether to replace/repair/deny. That can be a huge black eye in the customer service/retention department.
Not to mention, the stores can't even activate the phone. It has to be done through iTunes, at home. Talk about losing control of your subscriber... |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
 ·Comcast
| said by chris :said by Rob :said by dvd536 :Would this device cost $600 if it DIDN'T have an apple logo on it? of course not. It isn't even the price tag. It's the fact that they went exclusively with AT&T. They actually didn't want that. Apple shopped this thing around to everyone and everyone but ATT turned it down. Why? Because Apple controls the customer and makes the final decisions on repairs/replacements. The wireless company (in this case ATT) can't even do a swap. No matter what the situation, the customer has to let the phone be shipped back to Apple where they make the decision on whether to replace/repair/deny. That can be a huge black eye in the customer service/retention department. Not to mention, the stores can't even activate the phone. It has to be done through iTunes, at home. Talk about losing control of your subscriber... Oh, thanks for that. So just shows that Apple is even worse than Microsoft! 
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biggbrother
Premium
join:2001-11-07
Providence, RI
| reply to chris
said by chris :Not to mention, the stores can't even activate the phone. It has to be done through iTunes, at home. Talk about losing control of your subscriber... It can also be done in-store at an AT&T store or Apple store.
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chris
focus
Premium
join:2000-08-13
Middletown, CT
·NETPLEX
| said by biggbrother :said by chris :Not to mention, the stores can't even activate the phone. It has to be done through iTunes, at home. Talk about losing control of your subscriber... It can also be done in-store at an AT&T store or Apple store. A buddy of mine works for them and he told me that they can't. He said a customer actually came in with his laptop but the stores do not have access to iTunes (the internet is filtered through Dallas or something)
Not sure how they would be able to activate otherwise... |
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LordMalak
join:2003-07-02
Brazil
| reply to chris
Somhow I highly doubt it. If you were right, Apple would've released the iPhone unlocked.
1. Buy the iPhone from Apple and put in your favorite carrier's SIM in it for BASIC phone functionality (that's make and receive calls, smartphone users).
2. For all other functionality (Ipod, Web, etc) activate it in iTunes.
Problem solved, everyone's happy. |
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