Topic 'Re: Earthlink is outsourcing the last of it's US techs' in forum 'Earthlink DSL' - dslreports.com http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-18607426 en Sat, 11 Feb 2012 10:34:59 EDT Sat, 11 Feb 2012 10:34:59 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19766457 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19766457 Wed, 09 Jan 2008 07:55:44 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19765262 said by Archivis:

I was laid off in March of 04. At that time, the stock price was around $10. Everyone was told that the company would feel the costs from outsourcing, severence packages, etc for the next two years, and after that, the stock price would go back up. Where is it at today? Look at Earthlink continuing to lay people off.Companies that get into a cyclical layoff mode can be likened to bulimics. Every time they have a layoff, the financial talking heads tell the public that the company is improving profitability, and, indeed, their ledger looks better and the stock price goes up. It feels so good that they want to do it again and again. However, it's just a matter of time before the company is hollowed out and simply collapses. If, at the time of death, the company is in the $1 billion-plus annual sales range, the corpse can keep quivering for 10 years or so, giving the illusion that it is still alive.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19765262 Tue, 08 Jan 2008 22:58:04 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19669062 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19669062 Sat, 22 Dec 2007 09:10:53 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19660207 said by Archivis:

I do miss my 25 cent sodas. I remember when they used to hand awards out. They actually managed to make a community out of that company and its employees before this outsourcing mess.

There was no other ISP in the country that could provide the level of support that Mindspring/Earthlink did. Everyone knew their shit.
Man I had forgotten about the 25 cent sodas. I remember stacking up on those before heading to the house many a night.

You are so right about that company being a community. A community of freaks and geeks, with a few "normal" people sprinkled in. :p

Mindspring was my first tech job, and I'm so grateful for all of the things I learned there. The techs there really did know their shit.

I'll always have fond memories of the people there and Mindspring itself, and hate what Earthlink turned it into. ]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19660207 Thu, 20 Dec 2007 19:42:05 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653576 --
Sure, that'll work..]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653576 Wed, 19 Dec 2007 19:40:12 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653544
said by fatness:

Back then, the feeling of community was shared by customers as well.
Unfortunately that is a measurement that is all too often never considered by the MBA’s who advise those above them.

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653544 Wed, 19 Dec 2007 19:34:24 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653521 said by Splitpair:

said by hrobins:


Archivis, I use to talk to you all the time when you were in TRON.
TRON. What was that?

Wayne
Ticketing Response blah blah blah. I did just about everything from Livechat to E-Support to Webhosting to Help Desk to Customer Service to supporting every product EL ever had (lol ISDN)]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653521 Wed, 19 Dec 2007 19:29:42 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653516 said by Archivis:

They actually managed to make a community out of that company and its employees before this outsourcing mess.

There was no other ISP in the country that could provide the level of support that Mindspring/Earthlink did. Everyone knew their shit.Back then, the feeling of community was shared by customers as well. Alas, the good old days are gone (I feel like my grandfather saying that).
--
Sure, that'll work..]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653516 Wed, 19 Dec 2007 19:29:24 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653015 said by questionable:

Glad to see this company continue die after what they did to Mindspring
It’s a shame you feel that way as the only result of EL failing will be options and severance for the few responsible while those who made it work and gave a crap get their asses kicked upon the streets with nothing.

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19653015 Wed, 19 Dec 2007 18:06:46 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19652802 said by hrobins:


Archivis, I use to talk to you all the time when you were in TRON. TRON. What was that?

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19652802 Wed, 19 Dec 2007 17:31:51 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19652594
We used to smuggle in "other" alcohol when they brought in the kegs.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19652594 Wed, 19 Dec 2007 16:53:33 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19652211 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19652211 Wed, 19 Dec 2007 15:51:11 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19652033
I do miss my 25 cent sodas. I remember when they used to hand awards out. They actually managed to make a community out of that company and its employees before this outsourcing mess.

There was no other ISP in the country that could provide the level of support that Mindspring/Earthlink did. Everyone knew their shit.

I'm sure I have my old awards sitting around somewhere. I had six or seven myself.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19652033 Wed, 19 Dec 2007 15:24:17 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19651684 Archivis, I use to talk to you all the time when you were in TRON. Hope you remember me.
Howard Robinson
*This post is just my two cents worth and in no way reflects my current employers viewpoints. Please forgive the bad grammer, as I am at work and will fix this later when I am at home.*]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19651684 Wed, 19 Dec 2007 14:30:01 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19649984 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19649984 Wed, 19 Dec 2007 09:50:52 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19647624 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19647624 Tue, 18 Dec 2007 21:11:06 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19647605
Mike Lunsford is leaving EarthLink Inc. at the end of the year due to a company restructuring that has eliminated his position, according to a filing with the Securities and Exchange Commission.

Lunsford became Atlanta-based EarthLink's interim CEO in November 2006, when former President and CEO Garry Betty took a leave of absence to battle cancer. Betty died in January 2007.

»www.bizjournals.com/atlanta/stor···ly2.html
--


The foundations of character are built not by lecture, but by bricks of good example, laid day by day.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19647605 Tue, 18 Dec 2007 21:07:18 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19647564
Also, EarthLink is letting go of the following services: VOIP and Muni-Wifi. In addition to all of the support employees being let go, marketing will be completely gone and Operations will take a significant hit.

The above firings layoffs were not apart of the original 900+ ELNK laid off a few months back. This is a whole new batch of victims.
--
The only place where Success comes before Work is in the dictionary. ]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19647564 Tue, 18 Dec 2007 21:01:40 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625186
Sadly, we are pretty much on our own in terms of any tech support here. Thankfully, we still have some knowledgeable and helpful people who post here that can help us avoid the dreaded call to Earthlink "tech support".
--


The foundations of character are built not by lecture, but by bricks of good example, laid day by day.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625186 Fri, 14 Dec 2007 19:34:27 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625187
York's a crapper. I don't work for PennDoT, but I work in the same building in Harrisburg.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625187 Fri, 14 Dec 2007 19:34:27 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625140 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625140 Fri, 14 Dec 2007 19:24:16 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625092
I dabbled into some small business stuff for a while but I eventually decided that job stability is what I needed. I'm just now finally making what I used to make at Earthlink (and it's really nothing fantastic), but I work for law enforcement now doing something completely unrelated.

I may get into the IT field in the state. If there's job security anywhere, it's there.

(P.S. Fatness, I live in Harrisburg, PA)]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625092 Fri, 14 Dec 2007 19:15:38 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625044 See Profile was the mod here, I think. And if I remember correctly we talked one time about location; I grew up maybe 20 miles south of where you were living or working at the time.

It's sad to see what has happened to EL tech support. They used to be the best, no stones unturned in helping people. I hope you, and all the other good people they've let go, have been able to use your talents to make a good living elsewhere.
--
Sure, that'll work..]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19625044 Fri, 14 Dec 2007 19:06:54 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19624504 said by Archivis:

For some of us, it is and was our way of life and our means of providing for our families.
For some of us telephony is a multi-generational thing. ;-)

BTW what are you doing now?

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19624504 Fri, 14 Dec 2007 17:34:55 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19624126 said by Archivis:

To those of you purchasing your services through Earthlink, best of luck to you all. Not everyone is eligible for FiOS :)]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19624126 Fri, 14 Dec 2007 16:39:02 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19623096
I was the first to put a bug in the ear of the Electronic Support manager in Atlanta, back when he used to ask us what we thought. I told him that other techs make an appearance on other forums and that we should do the same. That's when you started seeing ELNK techs from e-mail support pop on here and offer official solutions.

I was laid off in March of 04. At that time, the stock price was around $10. Everyone was told that the company would feel the costs from outsourcing, severence packages, etc for the next two years, and after that, the stock price would go back up. Where is it at today? Look at Earthlink continuing to lay people off.

I remember in 2003, sitting in the "Tiki room" listening to the manager tell us that the out-sourcers weren't going to take our jobs... that they were simply handling our overflow in E-Support and Livechat. During the late hours of the day (I worked 4pm to 3am), I was the one who oversaw the outsourcing group when the managers went home.

To say I am terribly surprised would only be half accurate. It's only terrible as to what happened. Earthlink will not come back. They will not rebound and it's only a matter of time until they bankrupt themselves.

For those of you about to be laid off, look for a job now. Don't enjoy your time off with the unemployment... you'll get more time off than you wanted. Jump ship now, do what's best for you. Earthlink cares not one cent about its employees and I mean this with the utmost sincerity. You are very much disposable and you will be kicked to the curb.

To those of you purchasing your services through Earthlink, best of luck to you all. To you, it's just the Internet. For some of us, it is and was our way of life and our means of providing for our families.
--
I melt faces.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19623096 Fri, 14 Dec 2007 13:42:00 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19421045 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19421045 Sat, 10 Nov 2007 22:01:16 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19381819 --


The foundations of character are built not by lecture, but by bricks of good example, laid day by day.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19381819 Sun, 04 Nov 2007 14:40:26 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19381388
Back on topic, with the reduction of US based techs, does that mean less to none official EL reps on these boards? That's going to be a strong point for me to consider continuing with EL or jump ship to another.

edited: I think I answered my question by looking around... the last tech hasn't been on here since Aug 07. 3 Cheers for Doc Olds for helping on his own time... am going to start the migration this month.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19381388 Sun, 04 Nov 2007 12:49:01 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19149559 said by TheHelpful1:

said by vinnie97:

said by TheHelpful1:

the darkside (VZ Fios) is calling - somebody talk me out of it.
*beckons you on to join the darkside* :D *watches from below with his lowly but solid cable modem*
Not to go off topic, but if you are on a cable modem, how are you beckoning (calling) me to the darkside? Shouldn't you be "pushing" me to the darkside since FIOS doesnt = cable or did i miss something?
Ah, incorrect term usage on my part..."pushing" would be appropriate, just less grandiose-sounding. :D]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19149559 Wed, 26 Sep 2007 18:38:15 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19132980 Vista > DSL is working. Vista is apparently smart enough to figure it out.

The problem is that none of the setup or tests that are supposed to use the "http://172.16.0.254/***" diagnostics work in IE7. They mostly work in FireFox, except it shows PPOE as failing.

quote:
Test your connection to EarthLink

Test PPPoE server connection : FAIL FIX
Test PPPoE server session : N/A INFO
Test authentication with EarthLink : N/A INFO
Test the assigned IP address : N/A INFO
]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19132980 Mon, 24 Sep 2007 03:16:38 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130637 --
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130637 Sun, 23 Sep 2007 17:44:18 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130279 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130279 Sun, 23 Sep 2007 16:19:11 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130144 said by Windsun:

No, *I* was not guessing at the problem, EL was.

I called them. They instructed me to make those changes.
Based on what you were telling them. Did you ever state that the DSL sync signal was dropping out?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130144 Sun, 23 Sep 2007 15:52:27 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130017
I called them. They instructed me to make those changes.

It sounds to me like you are telling me that I should not have done what EL support told me do to.

I guess my biggest mistake was thinking that EL support knew what they were doing.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130017 Sun, 23 Sep 2007 15:16:31 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130001 said by Windsun:

Sigh...

I have been calling EL for MONTHS now on the line dropping problem.

2-3 months ago when I called *they told me* to make those changes.
Vista configuration changes have nothing to do with DSL dropping sync which happens even when no PCs are connected. It sounds like you were guessing at the problem instead of diagnosing the problem. Plus it is your PC, and that includes the responsibility to make/take notes so that any changes can be undone if the results are not beneficial or do not perform as expected.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19130001 Sun, 23 Sep 2007 15:12:32 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19129970
I have been calling EL for MONTHS now on the line dropping problem.

2-3 months ago when I called *they told me* to make those changes.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19129970 Sun, 23 Sep 2007 15:04:13 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19129950 said by Windsun:

Then why did it work before I made the changes I was told to make by EL Support?
If "it was working" why were you calling EL and making changes to a "working" system?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19129950 Sun, 23 Sep 2007 14:59:26 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19129819 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19129819 Sun, 23 Sep 2007 14:29:12 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19123192 said by Windsun:

In searching the KB, I come up with a link »kb.earthlink.net/case.asp?s=st%3···cle=3645 to fix it.
Does not apply to you as you are getting an IP from the Modem. You are then getting a 400 Browser error.

The 400 error is from your Browser.

»www.w3.org/Protocols/rfc2616/rfc···c10.html
quote:
10.4.1 400 Bad Request

The request could not be understood by the server due to malformed syntax. The client SHOULD NOT repeat the request without modifications.
You are unrealistically expecting EL to have a fix for a Vista issue that MS has not even released a fix for yet. Blame MS, not EL.

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19123192 Sat, 22 Sep 2007 04:54:00 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19122828
Many of the EL instructions start with this:

quote:
In the Address or URL field of your browser, type »172.16.0.254/setup and press the Enter key on your keyboard.


That does not work in my Vista/IE7. I have to use FireFox.

It used to come up, but a while back I called EL support and they walked me through a bunch of changes. However, you stated in another thread that it was setup wrong. Now I am trying to fix it.

In searching the KB, I come up with a link »kb.earthlink.net/case.asp?s=st%3···cle=3645 to fix it. None of those KB articles address Vista/IE7 that I can find.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19122828 Sat, 22 Sep 2007 01:29:56 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19120550 said by Windsun:

However, I would point out that there they are well hidden, and not in the same section as 95/ME/XP/Mac
I don't know how any of it could be well hidden unless you are looking at the wrong place/wrong page. First of all, we have been talking about the KB (Knowledge Base) and that starting page is located at this address »kb.earthlink.net You will notice that only one (1) Operating System is shown at the KB main page and that is seen in my image capture below.

[att=1]

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?
Click for full size
]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19120550 Fri, 21 Sep 2007 17:49:27 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19119462 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19119462 Fri, 21 Sep 2007 14:55:08 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19118807 quote:
.. Are you using the new Microsoft Vista operating system? Click here for help setting up your EarthLink service....


OK, as of this week there is. I lied, so shoot me!

However, I would point out that there they are well hidden, and not in the same section as 95/ME/XP/Mac

I blame the tourists.]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19118807 Fri, 21 Sep 2007 13:01:41 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19117554 said by Windsun:

That is probably why none of their FAQ's have ever been updated for Vista.
You sure?

[att=1][att=2]
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?
Click for full size
Click for full size
]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19117554 Fri, 21 Sep 2007 09:16:37 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19117275
Unfortunately we won't have FIOS here for about 16 months, so I may have to live with it for now (Cox cable here is rated one of the worst.. my only alternative in this area).]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19117275 Fri, 21 Sep 2007 08:05:59 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19098819 After all the lousy support, I did not want to pay them another penny for more of a bad experience.
--
SteveM]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19098819 Tue, 18 Sep 2007 14:46:24 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19090992 http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19090992 Mon, 17 Sep 2007 13:02:48 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19086698 said by vinnie97:

said by TheHelpful1:

the darkside (VZ Fios) is calling - somebody talk me out of it.
*beckons you on to join the darkside* :D *watches from below with his lowly but solid cable modem*
Not to go off topic, but if you are on a cable modem, how are you beckoning (calling) me to the darkside? Shouldn't you be "pushing" me to the darkside since FIOS doesnt = cable or did i miss something?
--
"My weakness is that I care too much"]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19086698 Sun, 16 Sep 2007 19:19:36 EDT Re: Earthlink is outsourcing the last of it's US techs http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19080786
»EarthLink DSL FAQ »Can I keep my email address after I drop Earthlink?]]> http://www.dslreports.com/forum/Re-Earthlink-is-outsourcing-the-last-of-its-US-techs-19080786 Sat, 15 Sep 2007 16:07:34 EDT