Tarheels Fan
Premium
join:2006-01-05 | My sister got a similar letter...
Just a couple days ago, for using too much roaming even though they bill it as unlimited. She just purchased a new phone too in February that cost her $150 over the rebate amount. Sprint must be feeling a numbers crunch. |
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dibbb
join:2003-09-19 | It just goes to show that they (and other phone companies) couldn't care less about the customer.
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»myhax0r.net
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
1 edit | reply to Tarheels Fan
I was told this on the phone. If you correct their mistakes to much it will flag your account. When you question it they won't tell you anything but hang up on you.
Edit Add- In order to get their mistakes fixed you have to file a complaint with Sprint or the BBB and then let some office in Texas call you a month or two later to actually tell you that it was fixed- etc but the system says the billing error is still there.
I added a phone to my account back in Nov. and was charged $500 all on my account- it ended up shutting my services off. They're excuse; we're sorry but it was an error in our billing system it will take 3 months to clear this up. And it still is an issue; but regardless i like sprint. my service works, i have service everywhere I go, and my service is cheap. |
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Jerm
join:2000-04-10
Richland, WA
| reply to Tarheels Fan
Consumerist RTFA...
First off I always take the Consumerist with a grain of salt - they're about as shady as a telco PR campaign...
But some key points surrounding the guy who got this letter are missed... he was on SERO, or the Sprint Employee Referral plan basically - $30 a month gets you 500min, unlimited txts, data, pic mail, etc - if you do it right, heck some people have got EVDO teathering to work with this plan and get fast mobile broadband also.
Part of the SERO plan's orginal intent was to work deals for people who *would not* require a lot of hand holding. Terminating someone because they are dumb and call support five times a day I would agree with. Now if it's a problem on the carriers part, well then the customer should be able to fight this.
I'm currently on a Verizon Employee type plan, and I would *never* call in... besides I like my haxor'd Razor and the EVDO inet on my laptop  |
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new2sbcdsl
Got Oracle
join:2002-11-21
Lake Villa, IL | reply to hottboiinnc
Re: My sister got a similar letter...
I had file with the FCC to get my money back after rude cusomter service and i was sop [issedo ff i actually paid early termination fee to move to another carrier. |
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Steve B
join:2004-08-02
Seattle, WA
1 edit | reply to Jerm
Re: Consumerist RTFA...
Having SERO or any other plan has nothing to do with it. It is a plan that Sprint offered and agreed to give customers. Go over to Sprint Users to see where the crap storm that Sprint is going to get started from. If Sprint keeps messing up the bill, which they have been notoriously known to do, a customer has a right to call in until its fixed, no matter how many times it will take and not have to worry about their account getting terminated. |
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jester121
join:2003-08-09
Lake Zurich, IL
 ·surpasshosting
 ·ViaTalk
| reply to dibbb
Re: My sister got a similar letter...
That's the beauty of customers now -- there are plenty of them to go around, and if Sprint and all of its competitors continue to degrade the service they provide, they'll all have plenty of churn to go around. The people that get mad at Sprint go to AT&T, and who hate AT&T go to Sprint. It's much cheaper to do business that way, think of the marketing dollars they can save. |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | And this type of crap will continue as long as there are no consumer protection laws put into place.
We need reform in a lot of areas in regards to consumer protection; Rebates, for example. These cellphone contracts is another area. |
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flankspeed8
join:2001-07-20
Saint Paul, MN
clubs:
 ·Verizon FIOS
| reply to Steve B
Re: Consumerist RTFA...
I challenge some of you to go into HOFO or SU and read some of the posts about what these people have managed to pretty much extort out of Sprint. Not that it was the case with this person, but many users (including people on forums such as slick deals, fat wallet, consumerist, etc) will literally call and call until they get what they want. They want 6pm Night and weekend. Do they feel they should pay for it? Heck no, I will call and badger the rep until they give it to me, if that doesn't work, I will hang up and call again. Each of these calls costs Sprint dearly. Look at SERO. When it came out, the terms very clearly said it was for NEW activations only. Did that stop the hordes of people from calling over and over and over?? No. It is Sprint's fault for creating this culture of entitlement.
This aside, Sprint does have HORRID support and it does take several calls to get stuff fixed sometimes, but not all customers are worth their effort and they have shown this. |
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PhoenixDown
-- Wants FIOS
Premium
join:2003-06-08
Fresh Meadows, NY
clubs:  | reply to Tarheels Fan
Re: My sister got a similar letter...
Did they offer her a refund for the price of the phone? |
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Steve B
join:2004-08-02
Seattle, WA
| reply to flankspeed8
Re: Consumerist RTFA...
The problem with what you're saying is that Sprint agreed and willingly gave the customers what they wanted. All Sprint had to do was say no. Customers have the right to get the best deal and if Sprint gives it to them even though they know they shouldn't give the freebies away....then Sprint should take responsibility. |
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Nanoprobe
Crunching in subspace
Premium
join:2003-05-11
Crab Nebula
clubs:
·Skype
·magicjack.com
 ·AT&T Southeast
| reply to Tarheels Fan
Re: My sister got a similar letter...
They are losing customers at the rate of 100,000 per month. If not corrected soon I would expect to see them go belly up. Wouldn't bother me at all. They were my first provider back in the analog days and their CS was horrible then. I don't know how they've survived this long.
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If you're a Republican,Raise your hand.
If you're a Democrat, raise both hands. |
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menumorut
BE an American.
join:2005-07-04
Queens Village, NY
| reply to KrK
said by KrK  :And this type of crap will continue as long as there are no consumer protection laws put into place. Here they have all the flavour (consumer protection laws) you want.
They don't work.
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Give the world changes at a pace it can absorb. |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI
| reply to KrK
You're right. There should definitely be laws that makes them keep unprofitable customers, even though the contract clearly states the reasons you may be terminated.
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Sprint Mobile Broadband PX-500 | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI | reply to Steve B
Re: Consumerist RTFA...
And it's a contract the customer agreed to. Have you read it? |
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Steve B
join:2004-08-02
Seattle, WA
| Yeah actually, I have but, just because something is in writing, doesn't mean its not bad business practice. Nothing may not be done in court if it goes that route but, Sprint will be crucified in the court of public opinion which could be just as bad. |
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Matt
Gone playing Dragon Age Origins
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| reply to Steve B
said by Steve B :The problem with what you're saying is that Sprint agreed and willingly gave the customers what they wanted. All Sprint had to do was say no. Customers have the right to get the best deal and if Sprint gives it to them even though they know they shouldn't give the freebies away....then Sprint should take responsibility. SERO = Sprint Employee Referral Offer
The people on the forums begged, borrowed and stole Sprint employee email addresses to get it.
Heck, they reduced his balance to 0, waived the early termination fee and offered to assist him move to another carrier. That's pretty generous. I've worked customer support for a Big Blue company and there were some customers who you had to simply tell to buzz off and doing everything possible to help them. The old adage definitely applies, "You simply can't please some people."
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Oh I'm so creative and all my programs are so easy to use ... |
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The Monkey
I like bananas
Premium
join:2000-10-08
New York, NY
·RoadRunner Cable
| reply to CMoore2004
said by CMoore2004 :And it's a contract the customer agreed to. Have you read it? Yes, it's a contract, but that certainly doesn't mean all of it is enforceable. It's a contract of adhesion and these boilerplate agreements will be construed against the drafter in cases of any ambiguity.
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The Monkey |
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Steve B
join:2004-08-02
Seattle, WA
| reply to Matt
True, you can't please everyone but, not everyone is like that. Sprint has been known to be shady before. They will only waive the ETF and bring any balance to zero. That's it. The issue with your statement is that you assume everyone is how you describe and that is not the case and not all of them have SERO. Don't forget there is more than one person involved in all this. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | reply to Tarheels Fan
Re: My sister got a similar letter...
said by Tarheels Fan :Just a couple days ago, for using too much roaming even though they bill it as unlimited. She just purchased a new phone too in February that cost her $150 over the rebate amount. Sprint must be feeling a numbers crunch. Funny, the fine print says if 50% of your minutes are used as roaming, your roaming too much. Think is says if the MAJORITY (51%?) minutes is roaming, it's BYE BYE..If you think your in a area that isn't covered, go with someone who covers your area.. It's like someone buying a snowmobile and living in Tampa..  then going back to dealer and complaining that it's hard to ride in the sand..  |
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