said by KrK :

And this type of crap will continue as long as there are no consumer protection laws put into place.

said by menumorut :

I am all pro-business but where you draw the line between annoying and discrimination.
Take all the clients/customers away and see what Sprint (or any business for that matter) is left with.
It seams that some companies forgot why there are in business in the first place.
This is the direct result of void in real competition, companies start to get picky about customers.
I don't want more laws, but I have been at the end of the stick where my bank wanted to terminate my account because I was complaining about a flaw in the online banking system. It was cheaper for them to terminate my account (they failed) than to fix the problem.
Get yourself in such situation and came back and tell us how trilled you are about it.

said by CMoore2004 :

They're in business to make money. If said customer costs more in support every month than the profit on the plan, the customer is costing money.

said by CMoore2004 :

If they WERE void of real competition, they'd have higher prices and could afford to keep the customer even with all of the annoying calls.

said by CMoore2004 :

If I were your bank, I'd just deny access to your online banking account--not terminate your account entirely.

said by CMoore2004 :

Do you think they're in the business of satisfying every single customer, or trying to satisfy the majority and making money doing so?

said by the summary :

it appears that Sprint will dump you as a voice or wireless broadband customer if you call for assistance (or to correct billing issues) too frequently

said by CMoore2004 :

You're right. There should definitely be laws that makes them keep unprofitable customers, even though the contract clearly states the reasons you may be terminated.

said by CMoore2004 :

Would you want to stick with said company that messes up the bill over and over?

said by CMoore2004 :

Anyways, last I checked Sprint billed each customer once per month. One call per month will not get you terminated, rest assured.

said by jester121 :

...they'll all have plenty of churn to go around. The people that get mad at Sprint go to AT&T, and who hate AT&T go to Sprint. It's much cheaper to do business that way, think of the marketing dollars they can save.

said by dibbb :

It just goes to show that they (and other phone companies) couldn't care less about the customer.

said by Steve B :

The problem with what you're saying is that Sprint agreed and willingly gave the customers what they wanted. All Sprint had to do was say no. Customers have the right to get the best deal and if Sprint gives it to them even though they know they shouldn't give the freebies away....then Sprint should take responsibility.

said by CMoore2004 :

And it's a contract the customer agreed to. Have you read it?

said by Steve B :

Having SERO or any other plan has nothing to do with it. It is a plan that Sprint offered and agreed to give customers. Go over to Sprint Users to see where the crap storm that Sprint is going to get started from. If Sprint keeps messing up the bill, which they have been notoriously known to do, a customer has a right to call in until its fixed, no matter how many times it will take and not have to worry about their account getting terminated.

said by Tarheels Fan :

Just a couple days ago, for using too much roaming even though they bill it as unlimited. She just purchased a new phone too in February that cost her $150 over the rebate amount. Sprint must be feeling a numbers crunch.

said by tc1uscg :

Funny, the fine print says if 50% of your minutes are used as roaming, your roaming too much. Think is says if the MAJORITY (51%?) minutes is roaming, it's BYE BYE..If you think your in a area that isn't covered, go with someone who covers your area.. It's like someone buying a snowmobile and living in Tampa.. then going back to dealer and complaining that it's hard to ride in the sand..

said by Taget :

A more accurate analogy would be someone buying a snowmobile in Tampa and having the dealer later ask for the snowmobile back so he can sell it for more money in a colder climate.