 morboComplete Your Transaction
join:2002-01-22
00000 | send Sprint the bill for early termination: $200
if wireless companies are allowed to drop customers AND charge $200 to customers if they decide to break a contract, customers should be allowed to charge the wireless companies if THEY break the contract.
same standard. only fair. |
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| YOU GO SPRINT! |
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| I'll be staying with Verizon. |
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1 edit | Verizon canceled EVDO users for going over 5GB even though they called it 'unlimited'. At least they no longer state 'unlimited' usage. But they'll still dump users for hitting a certain limit, not different than ATT/Sprint. |
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djrogi
join:2006-11-27
Greer, SC | reply to south1178
If enough non-savvy people stay with Verizon I'll continue to be a very satisfied Sprint customer who uses most every service they offer, for half the cost of Verizon, with better coverage to boot.
I only wish our tech support desk could hang up on those who refuse to RTFM. This is why Asia gets so much technology before US, too many whining users. |
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Reviews:
 ·AT&T Southeast
| said by djrogi:If enough non-savvy people stay with Verizon I'll continue to be a very satisfied Sprint customer who uses most every service they offer, for half the cost of Verizon, with better coverage to boot. I only wish our tech support desk could hang up on those who refuse to RTFM. This is why Asia gets so much technology before US, too many whining users. Non savy? What an asinine thing to say. You think that because you use Sprint, definitely on the lower end of support and coverage as they are proving, you have some sort of leg up on other people? Sprint here sucks. The only place you can get a signal is next to a major highway and they charge just as much as Verizon and AT&T.
And to your other nonsensical remark to RTFM, get a grip. The article clearly states that people were calling in for billing and other issues, not just tech support. Maybe you should RTFA. Besides, thats what tech support is there for. If they don't like it, either don't provide the support or charge for it. Terminating contracts then charging people for it is rediculous. They are going to get taken to the cleaners for this and deservere every penny they lose.
Also, keep in mind, people that don't know what they are doing pay your paycheck and the paycheck of most everyone else in the IT field. Drop the attitude. |
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| reply to morbo
said by morbo:if wireless companies are allowed to drop customers AND charge $200 to customers if they decide to break a contract, customers should be allowed to charge the wireless companies if THEY break the contract. same standard. only fair. I like that idea!
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| reply to morbo
said by morbo:If wireless companies are allowed to drop customers AND charge $200 to customers if they decide to break a contract, customers should be allowed to charge the wireless companies if THEY break the contract. Same standard. Only fair. Unfortunately, wireless companies write these contracts up in their own favor, and just about any wireless contract that you see these days has a clause stating that carrier reserves the right to terminate service at any time with or without a reason. So there's no way to hit the carrier up for any money if they drop you. However, the carriers do waive the early termination fees if they are the ones who drop you (well, provided that it's not due to non-payment issues).
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| reply to ender7074
I live in Western Oklahoma and get service fine just about anywhere out here in the sticks (even 20 miles north/south of I-40). I would not use any other wireless than Sprint. I've tried ATT and dropped them within 7 days. Dropped too many calls on I-40 and would not work at all where my SPrint phone had been. STL is alot larger city and I would imagine poor signal would be due to crowded towers. |
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 PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | reply to Pirate515
said by Pirate515:So there's no way to hit the carrier up for any money if they drop you. Two words: Class Action.
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A computer lets you make more mistakes faster than any other invention, with the possible exceptions of handguns and Tequilla. -- Mitch Ratcliffe |
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djrogi
join:2006-11-27
Greer, SC | reply to ender7074
I've been in the tech support business too long to just think that every person with a complaint is just as valid as every other. Too many companies have terrible customer service because users who can't be satisifed, or because some one refused to read documentation (which includes docs on how the billing works).
I have switched numerous users to Sprint from Verizon and AT&T and are all satisfied with the service, even in the boonies. And they get to use the services instead of being blocked like on Verizon.
As for the people who pay my paycheck know they need help, and don't cop an attitude about when they ask for help. Just like I don't cop an attitude when I need their help figuring out an insurance policy. |
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 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK
·AT&T DSL Service
| reply to djrogi
said by djrogi:I only wish our tech support desk could hang up on those who refuse to RTFM. This is why Asia gets so much technology before US, too many whining users. 
Yeah, that's the problem. Too many "whining customers" unhappy about massive overbilling or accouting screwups, they should just be hung up on.
I hope next time you get your electricity bill they "screw up" and charge you 5x your actual rate.... and then when you call to have it fixed they tell you to "Get lost and quit whining."
Get real.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
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Reviews:
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| reply to markrubi
Spint's coverage in the St Louis area has been crap for years-since before everybody and their dog had a cell phone. I'm sure it's changed since I've seen their brochures, but when I was looking at Sprint, their main coverage followed the major highways. I would have considered them, but I was going to be out of their home coverage area for about 70% of my calls. I have no problem with Verizion and their coverage. And if crowded towers are the problem, they should have been able to clear that up years ago. |
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| reply to morbo
said by morbo:if wireless companies are allowed to drop customers AND charge $200 to customers if they decide to break a contract, customers should be allowed to charge the wireless companies if THEY break the contract. same standard. only fair. We rarely agree, but I agree with you here. User quits early, he pays a penalty - the opposite should also be true.
But I also understand a company's desire to get rid of a customer who calls FOR EVERYTHING. Not one trying to fix a problem. But someone who is so brain dead, they call 20 times a week because they are incapable of figuring out or remembering how to even do the simplest tasks without help. Even in those cases, if the company drops you, they should pay a penalty. But they SHOULD be allowed to drop you.
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 DaveDudeNo Fear
join:1999-09-01
New Jersey
kudos:1
 ·Vonage
·ViaTalk
| said by fAcEtIOUs:said by morbo:if wireless companies are allowed to drop customers AND charge $200 to customers if they decide to break a contract, customers should be allowed to charge the wireless companies if THEY break the contract. same standard. only fair. We rarely agree, but I agree with you here. User quits early, he pays a penalty - the opposite should also be true. But I also understand a company's desire to get rid of a customer who calls FOR EVERYTHING. Not one trying to fix a problem. But someone who is so brain dead, they call 20 times a week because they are incapable of figuring out or remembering how to even do the simplest tasks without help. Even in those cases, if the company drops you, they should pay a penalty. But they SHOULD be allowed to drop you. The problem is corporate philosophy that the customer is the problem. I called ATT 12 times over a single issue that could resolved in minutes, its penny cheap and pound foolishness. If companies gave customer power to resolve problems on there own, and didnt have caller menus which usually are hard to follow. Everyone would be happier. Granted there are so annoying people, and those i have experienced in my support days. But the reasons Sprint is doing is wrong, especially when your not on too many people radar.
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Go courageously to do whatever you are called to do. fear nothing. - St. Francis de Sales
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| reply to myrddin97
I'm 100% pleased with my Sprint service as well. In the two years I've been with them, I've never found an area where I couldn't make a call. EVDO has always been great too, and for the few areas where I couldn't get EVDO speeds there was always vision. To top it all off, I don't recall ever seeing any screwups with my bill, and although I've had trouble understanding them from time to time, customer service has been great about first call resolution.
I swapped service from my PPC 6700 over to my A900 the other day so I could sell the 6700 and purchase a new 6800, and I figured it would be like pulling teeth to do the swap. I was surprised to have the whole process complete within five minutes. At a minimum I expected some BS "provisioning" or swap fee, but it was free.
To sum things up, I've been a Sprint user for years and I have no desire to switch. If anyone here has been less fortunate, I'm sorry about your luck.
- Tate
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 MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | reply to djrogi
said by djrogi:I've been in the tech support business too long to just think that every person with a complaint is just as valid as every other. Too many companies have terrible customer service because users who can't be satisifed, or because some one refused to read documentation (which includes docs on how the billing works). I have switched numerous users to Sprint from Verizon and AT&T and are all satisfied with the service, even in the boonies. And they get to use the services instead of being blocked like on Verizon. As for the people who pay my paycheck know they need help, and don't cop an attitude about when they ask for help. Just like I don't cop an attitude when I need their help figuring out an insurance policy. I agree completely. I switched from Sprint to Verizon for various reasons and, maybe it's just the Southeast, my Verizon coverage is great, but it drops calls like no tomorrow. I was MUCH happier with my Sprint phone. Heck, my Nextel phone didn't drop calls or breakup as much.
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to PolarBear03
said by PolarBear03:said by Pirate515:So there's no way to hit the carrier up for any money if they drop you. Two words: Class Action. They did give money.. they zero'd out the balance of the bill.. it would be really interesting to know just how much this user was on the phone to customer service and why.
I'm really wondering about any reporting software on times called.. or, if this person really just pissed off and moaned and was abusive to the reps and the person was told to go pound sand.
Are there any details on the reasons other than the vague "too many calls"??
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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