DivineDark
join:2001-08-30
Oklahoma City, OK
clubs:
| good riddiance
I'm glad to see them go. There are a lot of extreme cases of people calling thousands of times a year. I hope the person who received this letter was one of them. I bet he/she was a credit hound. Ive seen customers that have $2000+ in credits with only 3-5 payment in the last 3 years. They have somehow finagled their way into every pda for free. I like 5-10 free phones a year. Why? because they call in so much and ask for credit. If they don't get it they hang up and try a new customer service rep. That example is no exaggeration. These people deserve to be canceled. Its nice to see something finally done about this. |
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salahx
join:2001-12-03
Saint Louis, MO
| Indeed, for every bad experience a customer has with the company there's at least 1 the other way around (and, as a tech support agent, WAY more). Some customer are just unreasonable ("My online poker gambling business to suffering and I'm lose 100 zillion a day; I will SUE YOU for TREASON in a COURT of LAW in TRENTON JEW JERSEY") to totally incompetent ("You have to BREATHE while dialing a number") and other "pathological" customers. The business relationship just goes sour. There better off getting canceled; clearly "The Service" will not meet the Customer's needs. It kind unusual for The Company to dissolve the business relationship.
As, in the cases where The Company is really THAT incompetent; you're better off anyway. Its not like Sprint is the only game in town.
Like the "super heavy" down loaders; the number of customer's getting this letter will likely be really tiny (less than a fraction of a percent). |
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kaila
join:2000-10-11
Lincolnshire, IL
clubs:
| reply to DivineDark
I know there are people out there who can never be pleased, but this guys case was different and not excessive. He had a SERO plan with unlimited text messaging that Sprints billing database just couldn't make stick. He called once a month to get credit for the $10 he was billed in error.
He did buy a Samsung IP-830W in March that failed recently and it was replaced with a refurbed Treo 700 that was defective. He admits having to call about every day for a month trying to get that issue resolved (which they did), before dropping him.
It seems at best silly for Sprint to have dropped him over his attempts to get Sprint to fix their own errors. |
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Steve B
join:2004-08-02
Seattle, WA
| reply to DivineDark
If that was the case, then you bet your ass Sprint would say something along the lines of having too many credits all the time. The fact is the letter only states its because of calling in to Customer Care too much then in the same letter tell the customer to call Customer Care for questions/help. So I don't believe the perks are the reason. Why axe a customer if all they had to do is mark the account for no perks and make sure the CSRs see that? |
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pcnetworx1
join:2005-09-21
Bethel Park, PA | reply to DivineDark
I won't even prequel with "I hate to say this..." on this issue.
DivineDark is dead-on. And I am also glad Sprint is canceling these people. |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·AT&T Yahoo
·AT&T DSL Service
 ·Cox HSI
·AT&T Southwest
| said by pcnetworx1  :DivineDark is dead-on. And I am also glad Sprint is canceling these people. Wait till it happens to you. I'm sure you wouldn't be happy with being ripped off on your bill, or being sold equipment that was defective and having to pay for it anyway.
Then we'll see how glad you are.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
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LegoPower77
Abecedarian
Premium
join:2002-08-03
Arlington, VA | reply to DivineDark
Yeah, in college this dorm mate I had would call late at night just to have someone to talk to. Glad to be out of that place.... what a freak. |
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Done_Posting
Shoot to kill
Premium
join:2003-08-22
Toledo, OH
·buckeye cable
|  reply to KrK
And when that doesn't happen, what then? I refuse to believe what you're complaining about happens on a mass scale. Sprint has yet to disappoint me but going by your sensationalist assessment, I should have a major calamity befall me any day now...
- Tate
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Happiness is an OC-48 in your basement... |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
·Windstream
| reply to DivineDark
said by DivineDark :I'm glad to see them go. There are a lot of extreme cases of people calling thousands of times a year. I hope the person who received this letter was one of them. I bet he/she was a credit hound. Ive seen customers that have $2000+ in credits with only 3-5 payment in the last 3 years. They have somehow finagled their way into every pda for free. I like 5-10 free phones a year. Why? because they call in so much and ask for credit. If they don't get it they hang up and try a new customer service rep. That example is no exaggeration. These people deserve to be canceled. Its nice to see something finally done about this. An excellent point but to me the wrong way to handle that type of customer. It only shows their system can't handle that type of customer any other way, so the put the onus on the customer. I still don't trust any phone company.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless) | Including the Data port on the side of my neck | |
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