I was told this on the phone. If you correct their mistakes to much it will flag your account. When you question it they won't tell you anything but hang up on you.
Edit Add- In order to get their mistakes fixed you have to file a complaint with Sprint or the BBB and then let some office in Texas call you a month or two later to actually tell you that it was fixed- etc but the system says the billing error is still there.
I added a phone to my account back in Nov. and was charged $500 all on my account- it ended up shutting my services off. They're excuse; we're sorry but it was an error in our billing system it will take 3 months to clear this up. And it still is an issue; but regardless i like sprint. my service works, i have service everywhere I go, and my service is cheap.
I had file with the FCC to get my money back after rude cusomter service and i was sop [issedo ff i actually paid early termination fee to move to another carrier.
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