| Hell Story with Billing Took us 1.5 years to receive a correct bill. Now when I call, I tell the trained chimps on the other line, DO NOT TOUCH MY ACCOUNT if you fix a service. DO NOT reset ANYTHING. Every time they tried to fix a service it ended up double billing or adding loads of extras. Hell, one month they charged us 60 dollars for roaming when it's in our contract. They have credited us each time they made mistakes at least. However, spending hrs a month bitching at them to fix the bill sucks. We did it MONTHLY for 1.5 yrs until recently, we've received a correct one. I bookmarked these numbers. I know who to call now if we have more problems (Aside from the Attorney General / BBB) like we did last time. That got Sprint to perk up REAL FAST. Amazing what those entities can do. For anyone that has been canned, call and file complaints.
If you got a contract and it says unlimited, and they threaten to can you, be sure you contact your Attorney General and BBB with a nice false advertising / bait and switch. If they don't want to offer unlimited, t hey shouldn't advertise it. One of these days, people are going to class action their ass if this continues. Until then, be persistent and don't take that letter sitting down. Make a copy of your contract with unlimited and a copy of the letter, and send it off. You will be surprised how quick Spring will take into consideration your matters. |
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 KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | Prepare to be canceled! How DARE you stand up to them for their billing errors! |
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djrogi
join:2006-11-27
Greer, SC | The 2 billing errors I've had in over 8 years were both fixed with one call each. Don't make the exception the rule. Sprint is more than generous at resolving real issues. |
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KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | Sounds like you were lucky, then....
... and what if they weren't fixed? And you called back? Would you like to get canceled based on their error? |
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| reply to jc100
No where in your contract would it or does it say unlimited calls to customer service. I can only say half of these people I bet don't have a life and just call daily to talk because they have no friends. When I worked in Verizon that is what half of my calls were then 2 years ago. Plus if they are commiting fraud they will have no where to go, Verizon or AT&T will not pick them up without a good $1500 deposit due to all the fraud issues already in the credit reports with other companies as well. This just means the world is seriously down to business. If you don't like it pay your early term fee and move along to another carriers oversold network. |
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| Sorry bud, I'm not a fraud. I pay my 130 a month ( 4 phones / family plan / 1500 anytime mins / 10 for wireless web on my phone / replacement plan) without issue. I'm no deadbeat. However, Sprint seems to want to milk the cashcow. I am not the exception, merely the norm. I know plenty of others with horror stories. SprintSucks. Google that. While sprint has an EXCELLENT service capacity (few drop calls, towers in many locals, good evdo network), it doesn't make up for the incompetence of their technicians. I know it's not their fault most times. They are under trained, underpaid, and understaffed. You can't blame them for doing their best. I blame sprint for not teaching these people how to fix a problem in a single call. The fact I have to call 2-3 times a month to correct the problem GUY 1 made worse or problem 2 GUY 2 created, IS NOT MY FAULT. I have better things to do than spend 2-3 hrs a month on the phone with some representative pleading my case. Luckily, my nice call to the BBB / Attorney general has straightened most of this hassle up finally. Only took over a year...... |
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