 Michieru2zzz zzz zzzPremium
join:2005-01-28
Miami, FL | . I think it's fair to say that I have read the original thread and that this user would call using her cellphone to help her friends or others moving to Sprint which added to massive amounts of calls to technical support to fix mistakes sometimes not related to her account.
The problem lies in how the system reports calls, if you are transferred from say telesales over to technical support, this will mean to the system that you called twice. The bigger problem is that you always get transferred and more or less are a tennis ball in a massive tennis court with hundreds of players.
It's not that the customers are unprofitable, hell even SERO plans are profitable, but that since you keep on calling, and calling and then continue calling Sprint will flag your account and start investigating your account. Whether it be too much credits, or simply too many problems they will make a final decision.
The user who got this letter did not have to pay anything, and some other users at the sprint forums have also received these letters.
The only problem I see here is how Sprint cannot tell good customers from bad one's especially since the one who got this letter was a 8-year customer.
But under every contract they are authorized to cancel or terminate your service at any time, so you can't sue nor filing with the BBB will do you any good.
Of course now you can choose another carrier of your choice, as Sprint no longer wants your business, and you might as well take your hard earned money elsewhere.
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Duct tape, saving lives since 1942. |
