flankspeed8
join:2001-07-20
Saint Paul, MN
clubs:
 ·Verizon FIOS
| reply to Steve B
Re: Consumerist RTFA...
I challenge some of you to go into HOFO or SU and read some of the posts about what these people have managed to pretty much extort out of Sprint. Not that it was the case with this person, but many users (including people on forums such as slick deals, fat wallet, consumerist, etc) will literally call and call until they get what they want. They want 6pm Night and weekend. Do they feel they should pay for it? Heck no, I will call and badger the rep until they give it to me, if that doesn't work, I will hang up and call again. Each of these calls costs Sprint dearly. Look at SERO. When it came out, the terms very clearly said it was for NEW activations only. Did that stop the hordes of people from calling over and over and over?? No. It is Sprint's fault for creating this culture of entitlement.
This aside, Sprint does have HORRID support and it does take several calls to get stuff fixed sometimes, but not all customers are worth their effort and they have shown this. |
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Steve B
join:2004-08-02
Seattle, WA
| The problem with what you're saying is that Sprint agreed and willingly gave the customers what they wanted. All Sprint had to do was say no. Customers have the right to get the best deal and if Sprint gives it to them even though they know they shouldn't give the freebies away....then Sprint should take responsibility. |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| said by Steve B  :The problem with what you're saying is that Sprint agreed and willingly gave the customers what they wanted. All Sprint had to do was say no. Customers have the right to get the best deal and if Sprint gives it to them even though they know they shouldn't give the freebies away....then Sprint should take responsibility. SERO = Sprint Employee Referral Offer
The people on the forums begged, borrowed and stole Sprint employee email addresses to get it.
Heck, they reduced his balance to 0, waived the early termination fee and offered to assist him move to another carrier. That's pretty generous. I've worked customer support for a Big Blue company and there were some customers who you had to simply tell to buzz off and doing everything possible to help them. The old adage definitely applies, "You simply can't please some people."
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Oh I'm so creative and all my programs are so easy to use ... |
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Steve B
join:2004-08-02
Seattle, WA
| True, you can't please everyone but, not everyone is like that. Sprint has been known to be shady before. They will only waive the ETF and bring any balance to zero. That's it. The issue with your statement is that you assume everyone is how you describe and that is not the case and not all of them have SERO. Don't forget there is more than one person involved in all this. |
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