Repeatedly billing me for a feature that is included... -

Author	All Replies
IsLNdbOi join:2007-07-05	Repeatedly billing me for a feature that is included... What about customers that call back wit legitimate problems? I was sent this termination letter because I had to call every month to have them reverse the charge for the unlimited text messaging that was one of the big selling points of the contract I have now. Every month they keep charging me for the unlimited text messaging feature and every month I have to call multiple times to get it fixed. I still have a copy of the plan with the features listed that come with the plan. I've sent it to their customer service before, but they still haven't permanently fixed this billing problem.
IsLNdbOi join:2007-07-05	to forum · permalink · 2007-07-05 18:37:41 ·
Done_Posting Shoot to kill Premium join:2003-08-22 Toledo, OH	If what you say is 100% accurate, then I agree that you got shafted and I offer my sympathy. Having such a positive experience with Sprint myself though, I just have a hard time envisioning this kind of thing happening on a large scale. Are you going to pursue the issue with Sprint further, or are you going to cut your losses and move on to another provider? Either way, best of luck. - Tate -- Happiness is an OC-48 in your basement...
	to forum · permalink · 2007-07-05 19:58:28 ·
IsLNdbOi join:2007-07-05	I'm going to try what I can to stay with Sprint. I've emailed Mr. Gary Forsee (their CEO) about this issue and other Sprint customers at SprintUsers forums have sent the story to a bunch of other sites. Hopefully Sprint can reverse this decision. I know of no other carrier offering a plan like mine.
IsLNdbOi join:2007-07-05	to forum · permalink · 2007-07-05 20:14:38 ·

Sprint: You're Annoying, Goodbye > Repeatedly billing me for a feature that is included...

Repeatedly billing me for a feature that is included...