 nitzguyPremium
join:2002-07-11
Sudbury, ON
 ·TekSavvy DSL
| ....We reserve the right to refuse service to anyone? I saw the Soup Nazi episode of Seinfeld tonight and it reminded me of this.
I guess that Sprint reserves the right to refuse service to anyone, for any reason, so I'd say this is within their rights.
But I've seen situations when I worked for a really Big Blue company where we had a customer call in for support about 1000 times in the span of 1 calendar year (roughly 3 times/day) and at that point he got banned from using the tech support service as he would just call up and just blab about anything and not have a problem with his computer at all.
That creates a bottleneck for those who have real problems, so the point that it comes down to, is does 1 customer have the right to monopolize the service and waste the companys time? ...Absolutely not. |
