 fatnesssubtleJanitor
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| reply to jim bob jr
Re: Earthlink is outsourcing the last of it's US techs How many people will get canned?
When will the transition to non-US support be complete?
What is an appropriate number of rocks to throw at Earthlink?
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 AtlGuy
join:2000-10-17
Marietta, GA | said by fatness:What is an appropriate number of rocks to throw at Earthlink? How many ya got? 
I feel sorry for Earthlink's customers having to deal with the horrible, horrible tech support they now provide and have provided for a while.
I remember calling their "support" for several transcriptionists who worked for one of my company's clients having an issue connecting to our servers. All of their traceroutes crapped out at the same point, so I asked the rep for an email address for me to send all the traceroutes to, showing them the problem. Of course I kept getting the clear your cookies, etc. crap. After about 30 minutes of getting nowhere I finally just hung up. Luckily a coworker of mine had a contact that still worked in their NOC, so I asked her to provide him with my information and he confirmed it was an issue with one of Sprint's routers. That took all of 3 minutes.
I will never ever ever use that company or recommend that company to anyone...ever.
Good luck to all the employees losing their job. Look at this way, it can only get better after working at a hell hole like Earthlink. I know because I used to work there (around the time of the Mindspring/EL merger). The fun place that I knew and loved is long dead. |
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fatnesssubtleJanitor
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| said by AtlGuy:Good luck to all the employees losing their job. Yes, that needs to be said again.
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