Jason Levine
Premium
join:2001-07-13
USA
| reply to CMoore2004
Re: My sister got a similar letter...
said by the summary :
it appears that Sprint will dump you as a voice or wireless broadband customer if you call for assistance (or to correct billing issues) too frequently
said by CMoore2004  :You're right. There should definitely be laws that makes them keep unprofitable customers, even though the contract clearly states the reasons you may be terminated. So if my wireless provider insists on messing up my bill over and over I should choose between getting it corrected (and getting myself cut off) or keeping my phone service (and paying the wrong bills)? |
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menumorut
BE an American.
join:2005-07-04
Queens Village, NY | Damned if you do , damned if you don´t. |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI
| reply to Jason Levine
Would you want to stick with said company that messes up the bill over and over? Anyways, last I checked Sprint billed each customer once per month. One call per month will not get you terminated, rest assured.
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Sprint Mobile Broadband PX-500 | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD |
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Jason Levine
Premium
join:2001-07-13
USA
| said by CMoore2004 :Would you want to stick with said company that messes up the bill over and over? If it's a wireless company, you might not have a choice. Most wireless phone companies sign you to multi-year contracts which require you to pay them if you leave before the contract ends.
said by CMoore2004 :Anyways, last I checked Sprint billed each customer once per month. One call per month will not get you terminated, rest assured. Did you read the Consumerist article? One person called every month because they insisted on adding a $10 unlimited text messages fee which he didn't ask for. Then they only would remove $8 of it. Finally, when his phone had technical difficulties and the replacement phone also had problems, Sprint sent him the letter. Basically, it's too much of a bother for them to fix their own billing and technical support problems so they just disconnect people who complain about it. |
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