menumorut
BE an American.
join:2005-07-04
Queens Village, NY
1 edit | reply to CMoore2004
Re: My sister got a similar letter...
said by CMoore2004  : They're in business to make money. If said customer costs more in support every month than the profit on the plan, the customer is costing money. That is so difficult to predict, you make it sound like Sprint dedicated the resources of an entire department to this customer (they have a customer service dept. in place, what´s one more customer to attend?).
It is more like a showoff "you piss us off, we cut you off" or at lest that's how is gonna be perceived by the general public.
It is a bad business practice "to bite the hand that feeds you" in public.
I am certain that this behavior is gone cost Sprint more that they anticipated. I know for one I would not use them (if I have a choice)and advise against using them.
said by CMoore2004 :If they WERE void of real competition, they'd have higher prices and could afford to keep the customer even with all of the annoying calls. I beg to differ.
When a business have a shortage of customers (like with a real and pressing competition), it tends to go to greats lengths of trouble to keep them (not to mention attracting new ones).
Clearly that's not Sprint´s case.
said by CMoore2004 : If I were your bank, I'd just deny access to your online banking account--not terminate your account entirely. I´m so glad you are not my bank, cause I would have sued the oxygen out of you.
The fault in the system was platform-wide (every single customer)not to mention that the glitch broke the law and make the system commit fraud (read again my post: online banking system -is general and applies to everyone -I don´t have a unique system assign to me!).
You would still have denied me access to my online account?
said by CMoore2004 : Do you think they're in the business of satisfying every single customer, or trying to satisfy the majority and making money doing so? I try so hard not to contract services and/or goods from business that are run by people that think like you.
To answer your question:yes, you have to satisfy every single customer (to a reasonable extent possible)make money in the process, and in the same time and most important not tarnish you image (like with this customer)especially in US where a class action suit is so easy to put together.
Your remark about the online banking gave me a insight about where this conversation is going so don't expect me to answer to your posts anymore.
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Give the world changes at a pace it can absorb. |
