Sprint: You're Annoying, Goodbye > Dumping customers

Dumping customers

Yes, the first letters were mailed out June 25. Mine was dated June 29 and I got it on July 2nd. That's the correct time frame for USPS mail.

My account has had billing errors starting January 2007 and even my last bill - which came out yesterday - was STILL wrong. So the memo stating that the terminated people didn't have errors is 100% wrong (in my case at least, and a few other reports, but I can only speak for myself) The errors resulted in sprint not holding up their end of the agreement (plan offer in exchange for a 2 year contract) I was not calling in for anything more than what was offered. My bill /plan had been fine with almost no issues for over a year prior to this.

The majority of calls were due to errors, which resulted in overcharges. The problems were not fixed which is why the calls continued. Other calls were for tech support or esn swaps. Each disconnect forces another call back. Each "call this # instead" forces another call back. Each long hold time forces you to hang up and another call back later on. Each transfer where the person asks your name/number/password again is another "call."

I do appreciate how frustrating it must be for you. I have some first-hand inside knowledge of the business (not of your case), and I've seen both sides of the coin. Unfortunately, there is a percentage of customer service reps who are clueless when it comes to taking care of customers. The reps are in a high-pressure, low-paying job with very high turnover. Some of them don't even know how to listen to customers, and often, they transfer customers to the wrong department because they haven't been properly trained on that aspect of their job. And sometimes they just 'dump' customers on another department. Even if the rep is genuinely sympathetic, you may find that their department can't do anything about your issue and they don't know what the right department is.