Jason Levine
Premium
join:2001-07-13
USA
| reply to CMoore2004
Re: My sister got a similar letter...
said by CMoore2004  :Would you want to stick with said company that messes up the bill over and over? If it's a wireless company, you might not have a choice. Most wireless phone companies sign you to multi-year contracts which require you to pay them if you leave before the contract ends.
said by CMoore2004 :Anyways, last I checked Sprint billed each customer once per month. One call per month will not get you terminated, rest assured. Did you read the Consumerist article? One person called every month because they insisted on adding a $10 unlimited text messages fee which he didn't ask for. Then they only would remove $8 of it. Finally, when his phone had technical difficulties and the replacement phone also had problems, Sprint sent him the letter. Basically, it's too much of a bother for them to fix their own billing and technical support problems so they just disconnect people who complain about it. |
