tanasii
join:2004-11-22
Portland, TN | reply to Vtblues
Re: Hughes email down?
email back up here. several important emails missing. apparently no working backup.
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HN7000S/IA6 1433, .98 M dish, 2 W xmtr, Pro + |
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jackash
@direcpc.com
| reply to Vtblues
Just came back up here too, finally! So, of course, it appears I got no emails since Sunday afternoon (which I know is not true). Can anyone tell me what someone sending me an email during this outage would have seen or gotten back? I use my account for my business, and don't want anyone to think I am out of business!
Thanks, Jack |
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impressed
@direcpc.com
| reply to tanasii
From Hughes website...
"Quality Policy
The Quality Policy of Hughes is:
* To set the standard for excellence in our industry
* Earn the respect of our customers and suppliers throughout the world
* Satisfy customers by meeting their needs and exceeding their expectations
* Deliver error-free, competitive products on time and services second to none
* Ensure that every job is done right the first time, every time" |
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WRxc
@direcpc.com
| reply to jackash
dbirdman posted an example email on the last page. Sending something to a bad Hughes account during this time would have gotten something back like this:
quote:
Reporting-MTA: dns; n124.sc0.he.tucows.com
Received-from-MTA: dns; mail.arcatapet.com (63.161.122.34)
Arrival-Date: Mon, 9 Jul 2007 16:20:04 +0000
Final-Recipient: rfc822; xxxx@hughes.net
Action: Failed
Status: 4.4.7 (delivery time expired)
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PaulF
@direcpc.com
| reply to Vtblues
Still down here on 2 of 4 email accounts..
Been down since late Saturday night.
This is starting to have some negative impact 
Getting a domain with a mail host is looking better and better. But then again, another mail host can just as easily be down. But on the other hand, other mail hosts might actually get off their collective butts and DO SOMETHING about it in less than 53 hours!
Paul F. |
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CMoore2004
Premium
join:2003-02-06
Jonesville, MI
1 edit | reply to jackash
Ok, I thought everyone on BBR/DSLR knew that using an ISP's e-mail service was just asking for trouble. I've seen these e-mail problems on the forum of every major ISP. But here's what you can do...
G-Mail
Windows Live Mail
Yahoo! Mail
Here's what I do. I own the domain inexistent.us. I went to »domains.live.com/ and signed up. I pointed my MX records to their servers, and Windows Live hosts my e-mail through a standard Hotmail login. I use Windows Live Mail Desktop Beta, which is very similar to Outlook Express and lets you have a real client instead of logging in with a web browser. It also keeps things in sync. If you can afford a domain, why not use Windows Live or G-Mail to host your domain's e-mail? (Yes, G-Mail also does, but I think Windows Live Mail is more robust.)
If you'd like to check it out, you can sign up here and sign up.
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Sprint Mobile Broadband PX-500 | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD |
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JanS8
join:2006-05-03
Hibbing, MN | reply to Vtblues
Mail is still down for me today too.
Luckily most of my mail is through gmail accounts, but it's still annoying.... |
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PaulF
@direcpc.com
| reply to CMoore2004
I'll tell you why I use Hughes mail rather than paying for a domain...
Because I'm freaking paying $70/mo for Hughes, and it galls me to have to pay another $x/mo or year for freaking EMAIL!
I DO have 4 other non-hughes email accounts for various purposes, but one of my hughes accounts is my "main" family and friends account... and it's the one not working right now.
Paul F. |
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boca rat
join:2007-07-09
Saint Augustine, FL | reply to hjriver
Ok, looks like I am back up now, at least thru pop3. Good luck to all, hope you are all back as well. |
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impressed
@direcpc.com
| reply to Vtblues
Hughes email is back after being down since Saturday.
An email that was already received on Saturday is the only one that "got through". All others were lost. I use (used to use!) Hughes for one service that sends notifying emails and keeps a record of them, so I can clearly see the result.
... One reconstructed email that was already received and deleted from the server was "reborn" ... All others were lost.
Bravo Hughes. (What was that about live backups and alternate routes for when (not if) something fails?)
Incidentally, a useful little program called "FreePOPs" will receive mail from just about any webmail service ( www.freepops.org ). They have coded it to look as if a browser is being used, and made the incoming mail available to a standard POP mail client. It works well. All you need is a yahoo, hotmail, gmail etc. account, and then tell your email program the server is "localhost:2000" (i.e. port 2000 of your own computer). FreePOPs intercepts and does the rest. Works good.
Another interesting discovery - when Hughes did one of their famous change-the-rules-without-telling-anyone stunts a while ago and changed their email (causing similar chaos and damage much like they just did), outgoing email would not work on any account on any ISP unless it was routed through their only half disclosed authorized servers. Somewhere along the line they have invisibly changed things back? I can now route outgoing mail through anyone's server.
Again Bravo Hughes! Once again you get extra team points for excellent communication...! |
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dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| said by impressed :
Another interesting discovery - when Hughes did one of their famous change-the-rules-without-telling-anyone stunts a while ago and changed their email (causing similar chaos and damage much like they just did), outgoing email would not work on any account on any ISP unless it was routed through their only half disclosed authorized servers. Somewhere along the line they have invisibly changed things back? I can now route outgoing mail through anyone's server.
It would be interesting to know what those of you who experienced this were doing wrong at the time. I move a lot of e-mail, and did not experience one second of disruption sending through the e-mail server I always have (which I own and administer) during the changeover last year. Hughes has never blocked port 25 the way so many ISPs do.
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W2K Server|Toshiba Satellite XP Pro|HughesNet IA8/1410/7000 2-watt Business Internet on .98 meter fixed | Datastorm .98 XF2 2-watt on 1990 Blue Bird Wanderlodge "Blue Thunder" 22 tons of rolling steel! |
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krwest
join:2006-01-14
Lake, MI | I'm still down. Using dial up right now as even broswing is having problems. |
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PaulF
@direcpc.com
| reply to Vtblues
Don't suppose anyone has the phone number of someone high up at Hughes.. .say the CEO?
I just did the math, and this outage has had my email down for 65 hours now.
If the network I administer at work was down for 65 hours, I'd be fired. I'm thinking if the CEO's office got a few phone calls, maybe someone might need to update THEIR resume.
Just a thought...
Paul F. |
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v8rail
join:2003-10-13
Ash Fork, AZ
 ·HughesNet Satellit..
| said by PaulF :
I'm thinking if the CEO's office got a few phone calls, maybe someone might need to update THEIR resume.
Don't think so, like dbirdman posted before, Hughes does not host the email servers.
HN just uses the cheapest email server. They don't care about your service, they care about their bottom line.
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath) |
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Nightstalkr
@direcpc.com
| reply to Vtblues
I was looking forward to seeing what I lost when I heard that mail was back up, but like JanSand PaulF, I am STILL down. I am not getting an immediate bounce when I mail myself from a "good" account, but I am getting "bad response from server" in the webmail page (I can log in to the webmail page just fine with my user/password). On a lark, I tried via POP3, and that does not work either.
I use Hughes for my mail because it supports IMAP push, and I get instant Blackberry-like notification of my mail on my Treo. GMail does not support push and Yahoo Mail only pushes to iPhones. If I try to use one of these, I have to forward their mail to YET ANOTHER server like fastmail.fm (or drop $600 on an iPhone) to get the IMAP push.
(soapbox)
Likewise, I feel that at $70 a month, I SHOULD be able to get reliable email. My phone goes out- Sprint fixes it. My electricity goes out, and Florida Power & Light fixes it. It may take 3-4 hours to fix (I DO live in the boonies, why else would I be with Hughes??), but it DOES get fixed. When my neighbor dug through my phone line putting in fenceposts, Sprint had 1/4 mile of temporary line running through the woods from the box to the house the same day before they buried a new line 2 weeks later (the line was already going bad before they broke it). Last time I was without electricity for days (10!) was after Hurricane Wilma.
I don't expect perfect service: NOBODY provides perfect service. My email goes down, oh well, it goes down. Fix it. My email is down for TWO days now. Was this the equivalent of a data hurricane or a rogue data post hole digger? I don't think so. Just another example of Hughes's "we've got you over the barrel and you better damn well like it" attitude.
Unfortunately, I DO live in the boonies, so I have no other choice if I want broadband. I better damn well like it.
(/soapbox) |
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PaulF
@direcpc.com
| reply to v8rail
And who pays the email provider?
Hughes. Not us.
We talk, the email provider doesn't listen.
The top end of Hughes call them, and threatens not to pay them becuase he's getting a lot of negative feedback from customers... then things happen.
Poop rolls DOWN-hill. Start at the top.
Paul F. |
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v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| said by PaulF :
And who pays the email provider?
Hughes. Not us.
We talk, the email provider doesn't listen.
The top end of Hughes call them, and threatens not to pay them becuase he's getting a lot of negative feedback from customers... then things happen.
Poop rolls DOWN-hill. Start at the top.
Paul F.
Normally I would agree, but IMHO HN does not care 
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath) |
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impressed
@direcpc.com
| reply to v8rail
Hughes corporate arrogance was at its worst when they introduced the infamous new FAP policy, and pretty soon they hastily introduced the FAP free zone in response to what was probably an overwhelming negative reaction and loss of revenue.
I think you would find their CEO a lot more receptive to genuine customer concerns in the wake of that experience.
And if they are farming out email to the lowest bidder, you can pretty well guarantee a thunderbolt crashing down on the folks who "engineered" this latest email fiasco.. and a much more competent performance in future.
Remember too that someone at the top dreamed up Hughes' laughable "Quality" Policy. No matter how insincere and designed to improve the bottom line, the performance expectation within Hughes, and the wish that this is what the customer sees, is real.
So he/she would probably not be too impressed to hear what is happening to email. (Yes, CEO's are frequently unaware of such things.) |
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impressed
@direcpc.com
| reply to dbirdman
said by dbirdman  :said by impressed :
Another interesting discovery - when Hughes did one of their famous change-the-rules-without-telling-anyone stunts a while ago and changed their email (causing similar chaos and damage much like they just did), outgoing email would not work on any account on any ISP unless it was routed through their only half disclosed authorized servers. Somewhere along the line they have invisibly changed things back? I can now route outgoing mail through anyone's server.
It would be interesting to know what those of you who experienced this were doing wrong at the time. Interesting comment. You are implying that Hughes may have selectively forced some customers through their outgoing servers and not others?
My email is nothing to be suspicious of I assure you - 2-5 emails a day consisting of occasional ebay transactions, on line purchases, customer support on a number of software products, local and family correspondence and a host of other things too boring to mention...
To what extent are they suspiciously prying and spying? |
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v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| reply to impressed
said by impressed :
Hughes corporate arrogance was at its worst when they introduced the infamous new FAP policy, and pretty soon they hastily introduced the FAP free zone in response to what was probably an overwhelming negative reaction and loss of revenue.
That's one theory, but maybe they implemented the fap free zone to reduce usage of the "heavy users" by ~15% during the other 21 hours ...
And I was never forced to use HN/direcway smtp servers in the six years I'm a sat customer 
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath) |
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