DoctorDoom
Troll hunter
Premium
join:2006-09-19
Becket, MA
| reply to Vtblues
Re: Hughes email down?
As of this moment, HN email is still innaccessible. Webmail message:
Could not connect to the specified mail server. Please check your account settings.
Via OE, PW is rejected.
Am I the only one left or are others still waiting and losing patience? |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | What ARE your account settings?
Try pinging mail.hughes.net, see if the server is responding. If you get a response, then close/restart your Outlook Express and try another mail check. If you don't get a response, phone tech support.
When I ping mail.hughes.net, the response comes from 64.97.131.50. So to save the time it takes for the DNS server to convert the plain language address, I tell my MS Outlook that the SMTP and POP server addresses are 64.97.131.50 instead of mail.hughes.net. Doing so also saves the address conversion time at the DNS server.
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall |
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Vermonter
join:2006-05-30
Essex Junction, VT
| reply to DoctorDoom
To determine whether it's your settings or HN, why don't you access the web-based mail portal at mail.hughes.net. If you can access your mail that way, there is something wrong with your Outlook Express (or other mail program) settings. If you can't get at your mail via the web mail portal, then your mail server is still down or there are specific problems related to your account and you'll have to deal with technical support.
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Hughesnet, DW4000, Satmex5, 1130, XP Pro SP2, 4.2.1.10 |
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yesme2
@direcpc.com
| Hey folks, unless this is an unusual coincidence on top of the mess, it IS caused by Hughes! I was down from Saturday to Tuesday with various operating system and mail programs issuing confused messages about account settings (the best guess of some programmer to translate "it isn't responding" into customer lingo?)
With no backup, no live alternate data base, no alternate routes, just one delivery van running along one street in a critical, continuous delivery contract, Hughes or its sub-contractor fell flat on its face and still, 5 days later, has obviously not even managed to recover operation for real time traffic, let alone the vast amount of messages ranging from spam to important / critical that they lost.
Perhaps they so resoundingly lost everything (account name, passwords etc.) on one server that they are invisibly, desperately trying to figure out which accounts actually used their own mail service(!), which could account for the strangely staggered recovery.
And, to extend the shaky crystal ball gazing, perhaps that oh so precious and guarded quality, secrecy, is preventing them admitting the goof and asking us to reply if we are still down. But then again without mail and tech support that can hardly speak English, I guess they would have a few problems...
Ah, the joys of competence... |
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DoctorDoom
Troll hunter
Premium
join:2006-09-19
Becket, MA
| reply to grohgreg
Thanks for the responses. "mail.hughes.net" pings properly.
I set up OE using the config tool and manually. I also used the IP address instead of mail.hughes.net. In all cases, the result is the username/PW screen.
The userid & password are valid, since I can log into the Webmail service with them. It goes through the motions and then throws the message, "Could not connect to the specified mail server. Please check your account settings."
My settings haven't changed since it did work, ergo my guess is that HN is still having world-class system hiccups. For now I'll leave it out of OE and occasionally try Webmail until I see real mail.
I already told those who had the address to revert to my main one, so it's mostly a spam magnet anyway. |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| There was a method to the madness of asking for your settings, cuz I've seen this once before with Hughes. They came back from a maintenance period which apparently included some protocol changes. Folks that were affected had to adjust their email client properties to recover. No excuse for not notifying customers in advance, but still not unprecendented in my 7+ years with Hughes.
They had (or still have) a bug in the mail server software that causes the "cannot find server" error message to be generated by MS Outlook and MSOE. Quick fix is simply to close/open the email client, since it's not likely Hughes is going to talk Microsoft into fixing a server operating system bug.
Since the web-based auto config utility will almost certainly lag behind any server maintenance, I was thinking you might follow that link I posted above to see if there's anything in the manual config instructions that might look wrong in your current MSOE settings.
//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall |
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DoctorDoom
Troll hunter
Premium
join:2006-09-19
Becket, MA
| Whatever their issue was, it's apparently solved. Mail (spam) showed up with Webmail, and OE read it normally after using the config tool and entering the password. For now at least, everything's back to as normal as HughesNet can be.
Danke again for all the feedback, folks. |
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email_asap
join:2007-07-10
Pedro, OH | reply to Vtblues
Down again!!!!!!!!!!!!!!!!!!! |
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newhorizons
join:2004-03-02
Robertsville, MO | down with e-mail vista MS.since 12pm today 7-24..my clients can't get to me...but i've been using my Yahoo.com mail as a back-up... |
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Pesimist
join:2007-07-09
Valley, AL | HN e-mail server must be down, can't receive any e-mail (but sends okay). Everthing else seems to work okay |
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Raminto
join:2006-02-28
Whitehorse, YT
| Maybe a coincidence?:
I have several email accounts with hughes and only one was not working. I logged in to the account manager,logged out again and all email accounts are working now.
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dw7000/.98m/2watt/Horizon1/1390/256k4/5 /xp sp2/desktop compaq 6330CA/linksys wireless/thinkpad xp pro |
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