Re: Hughes email down? in HughesNet Satellite http://www.dslreports.com/forum/r18638227 en Tue, 08 Dec 2009 21:17:50 EDT Tue, 08 Dec 2009 21:17:50 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18739688 Raminto : Maybe a coincidence?:
I have several email accounts with hughes and only one was not working. I logged in to the account manager,logged out again and all email accounts are working now.
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dw7000/.98m/2watt/Horizon1/1390/256k4/5 /xp sp2/desktop compaq 6330CA/linksys wireless/thinkpad xp pro]]> http://www.dslreports.com/forum/remark,18739688 Tue, 24 Jul 2007 19:16:38 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18739332 Pesimist : HN e-mail server must be down, can't receive any e-mail (but sends okay). Everthing else seems to work okay]]> http://www.dslreports.com/forum/remark,18739332 Tue, 24 Jul 2007 18:21:52 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18739191 newhorizons : down with e-mail vista MS.since 12pm today 7-24..my clients can't get to me...but i've been using my Yahoo.com mail as a back-up...]]> http://www.dslreports.com/forum/remark,18739191 Tue, 24 Jul 2007 18:00:34 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18737946 email_asap : Down again!!!!!!!!!!!!!!!!!!!]]> http://www.dslreports.com/forum/remark,18737946 Tue, 24 Jul 2007 15:16:08 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18660529 DoctorDoom : Whatever their issue was, it's apparently solved. Mail (spam) showed up with Webmail, and OE read it normally after using the config tool and entering the password. For now at least, everything's back to as normal as HughesNet can be.

Danke again for all the feedback, folks. ]]> http://www.dslreports.com/forum/remark,18660529 Thu, 12 Jul 2007 17:46:19 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18659851 grohgreg : There was a method to the madness of asking for your settings, cuz I've seen this once before with Hughes. They came back from a maintenance period which apparently included some protocol changes. Folks that were affected had to adjust their email client properties to recover. No excuse for not notifying customers in advance, but still not unprecendented in my 7+ years with Hughes.

They had (or still have) a bug in the mail server software that causes the "cannot find server" error message to be generated by MS Outlook and MSOE. Quick fix is simply to close/open the email client, since it's not likely Hughes is going to talk Microsoft into fixing a server operating system bug.

Since the web-based auto config utility will almost certainly lag behind any server maintenance, I was thinking you might follow that link I posted above to see if there's anything in the manual config instructions that might look wrong in your current MSOE settings.

//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall]]> http://www.dslreports.com/forum/remark,18659851 Thu, 12 Jul 2007 15:54:37 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18658282 DoctorDoom : Thanks for the responses. "mail.hughes.net" pings properly.

I set up OE using the config tool and manually. I also used the IP address instead of mail.hughes.net. In all cases, the result is the username/PW screen.

The userid & password are valid, since I can log into the Webmail service with them. It goes through the motions and then throws the message, "Could not connect to the specified mail server. Please check your account settings."

My settings haven't changed since it did work, ergo my guess is that HN is still having world-class system hiccups. For now I'll leave it out of OE and occasionally try Webmail until I see real mail.

I already told those who had the address to revert to my main one, so it's mostly a spam magnet anyway. ]]> http://www.dslreports.com/forum/remark,18658282 Thu, 12 Jul 2007 11:25:11 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18657979 anon : Hey folks, unless this is an unusual coincidence on top of the mess, it IS caused by Hughes! I was down from Saturday to Tuesday with various operating system and mail programs issuing confused messages about account settings (the best guess of some programmer to translate "it isn't responding" into customer lingo?)

With no backup, no live alternate data base, no alternate routes, just one delivery van running along one street in a critical, continuous delivery contract, Hughes or its sub-contractor fell flat on its face and still, 5 days later, has obviously not even managed to recover operation for real time traffic, let alone the vast amount of messages ranging from spam to important / critical that they lost.

Perhaps they so resoundingly lost everything (account name, passwords etc.) on one server that they are invisibly, desperately trying to figure out which accounts actually used their own mail service(!), which could account for the strangely staggered recovery.

And, to extend the shaky crystal ball gazing, perhaps that oh so precious and guarded quality, secrecy, is preventing them admitting the goof and asking us to reply if we are still down. But then again without mail and tech support that can hardly speak English, I guess they would have a few problems...

Ah, the joys of competence...]]> http://www.dslreports.com/forum/remark,18657979 Thu, 12 Jul 2007 10:22:31 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18657419 Vermonter : To determine whether it's your settings or HN, why don't you access the web-based mail portal at mail.hughes.net. If you can access your mail that way, there is something wrong with your Outlook Express (or other mail program) settings. If you can't get at your mail via the web mail portal, then your mail server is still down or there are specific problems related to your account and you'll have to deal with technical support.
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Hughesnet, DW4000, Satmex5, 1130, XP Pro SP2, 4.2.1.10]]> http://www.dslreports.com/forum/remark,18657419 Thu, 12 Jul 2007 08:07:48 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18657262 grohgreg : What ARE your account settings?

Try pinging mail.hughes.net, see if the server is responding. If you get a response, then close/restart your Outlook Express and try another mail check. If you don't get a response, phone tech support.

When I ping mail.hughes.net, the response comes from 64.97.131.50. So to save the time it takes for the DNS server to convert the plain language address, I tell my MS Outlook that the SMTP and POP server addresses are 64.97.131.50 instead of mail.hughes.net. Doing so also saves the address conversion time at the DNS server.

//greg//
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HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall]]> http://www.dslreports.com/forum/remark,18657262 Thu, 12 Jul 2007 06:58:43 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18657232 DoctorDoom : As of this moment, HN email is still innaccessible. Webmail message:

Could not connect to the specified mail server. Please check your account settings.

Via OE, PW is rejected.

Am I the only one left or are others still waiting and losing patience?]]> http://www.dslreports.com/forum/remark,18657232 Thu, 12 Jul 2007 06:39:58 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18652471 anon : It's interesting to see the difference on the Wild Blue forum.

Someone posted that he's recently experiencing problems receiving email. He suspects it is due to the recent thunderstorms at his end.

There's also a post about changes to the Wild Blue FAP policy. They are relaxing penalties for everyone except outright abusers.

Otherwise its quiet.]]> http://www.dslreports.com/forum/remark,18652471 Wed, 11 Jul 2007 13:39:21 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18652375 email_asap : Don't feel too bad. I lost over 25 important emails to and from my new customers. How sloppy does that look??]]> http://www.dslreports.com/forum/remark,18652375 Wed, 11 Jul 2007 13:27:14 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18651510 anon : I'm no computer geeK, just a grandma who wants to keep in touch with the kids and surf the web. After assuming something was wrong with ME and with MY computer and fiddling with everything I could think of, I fianlly called Hughes customer service. Duh. A recording told me that THEY were having a problem with THEIR email program. And by my records their 'problem' took over 2 full days to rectify. I fully expected hundreds of back logged emails once the system was up and running again, but NO-OO-OO........Two days of emails are now lost in cyberspace somewhere.

We're in the boondocks of the Ozarks and I gave up slow dial up for Hughes 'high speed internet' service. (Anybody have a bridge they want to sell me?)

Our phone company now has Internet. It's not dsl, but it can't be any worse than Hughes, plus it's less than half the price. My contract is now up, so can you say "B'BYE HUGHES"???]]> http://www.dslreports.com/forum/remark,18651510 Wed, 11 Jul 2007 11:09:24 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18650671 blonderella : well, I'm happy I brought a smile to your face and a tear to your eye...sometimes you have to laugh or life would be unbearable...

I think I'll have to write a reminder to myself on a 2x4 NOT TO EXPECT ANYTHING FROM HN FOR MY MONEY, and whack myself across my forehead with it good and hard so it might finally sink in...you'd think I would know this by now ;P *lol*
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DW7000, G3C-PRIMARY 95West, Transponder 1360, Gateway 66.82.12.54, XP SP2, hub-3 computers, Firefox, sometimes IE6....]]> http://www.dslreports.com/forum/remark,18650671 Wed, 11 Jul 2007 08:06:40 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18650625 anon : Got email last night at about 10P EDT. And true to form from Hughes, we'll NEVER get and apology "We're sorry", an explanation "The server failed during our 'maintenance' on Sunday, and we had no backup" or even get baffled by BS "Ther reverse diphasic inverse frappulator failed to synch with the translateral inducers causing a non harmonious situational event". (One of my favorite rules of life: If you can't dazzle them with brilliance, baffle them with BS.)

Oh, and I forgot to mention: I suppose "support by email" is in India, too. After filling out my name on their email support form, they couldn't even spell my name right when they answered me not once or twice, but THREE times in their reply. I know that this is petty nit-picking on top of the already atrocious service that we get, you would think that they could read my name from their form and at least type my name right. It is not like Scot(t) is THAT difficult a name to spell....

To those of you who appear to STILL not have mail, I wish you luck. I'll be calling the executive care number myself today.]]> http://www.dslreports.com/forum/remark,18650625 Wed, 11 Jul 2007 07:45:44 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649872 kballow : Here it is Tuesday night, almost Wednesday and still no e-mail service. Been down here since around 10:00 p.m. (CT) Sunday night.

Pretty poor customer service in my humble opinion. At the very least they could post something explaining what the issue is and an estimated time till repair. Leaving all their customers in the dark is very bad management, but then everyone already knows that..

kb]]> http://www.dslreports.com/forum/remark,18649872 Wed, 11 Jul 2007 00:46:23 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649811 anon : OK, I got into the website email just now, 12:28am, but couldn't get in through my thunderbird.
Of course, there is no mail for July 8, 9 or 1/2 of the 10th .
Still nothing on their home page or customer care page, not a hint of a problem. This seems very weird, not incompetent. Is Dick Cheney running Hughesnet now? (Sorry Bushies :-)]]> http://www.dslreports.com/forum/remark,18649811 Wed, 11 Jul 2007 00:33:37 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649717 email_asap : Glad to hear somebody is back into email world. Of course we are not, but that is because Bubba ,down the road, shot out a Hughes satellite with his pellet rifle, and I am not talkin' about the dish either.]]> http://www.dslreports.com/forum/remark,18649717 Wed, 11 Jul 2007 00:11:41 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649677 Vtblues : I just received a survey from Hughes regarding their customer service. they asked for my comments and this is what they got "it wasn't the customer service person so much as the hughes system of support as a whole that I was dissatisfied with. While I know no promises are made regarding the email service provided, that for it to go unrepaired for 48+ hours is inexcusable. With that type of service provided I solved the problem myself, I now have a new email provider that I will use for important contacts as it has been demonstrated that hughes provides no reliability whatsoever"
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HughesNet/HN700S/Pro Plus Plan/.74 dish/Galaxy 16 (099 °W)1110.0 MHz/Win XP Home SP2/ P4 2.26 Gig 1 Gig of Ram
]]> http://www.dslreports.com/forum/remark,18649677 Wed, 11 Jul 2007 00:02:58 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649659 CMoore2004 : Odd, I thought you guys were all buying Internet service. I was also crazy enough to think that was what they were advertising.]]> http://www.dslreports.com/forum/remark,18649659 Tue, 10 Jul 2007 23:59:49 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649556 Vtblues : Just checked and my email is working fine now]]> http://www.dslreports.com/forum/remark,18649556 Tue, 10 Jul 2007 23:37:58 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649406 Contango : Thanks for this post. My HughesNet e-mail has been down for 2 full days now (still down at 9 pm MST). I always come to this forum first to see if its a general problem or one specific to me. As usual no HughesNet posting on their "Customer Care" web page but they do have this problem noted on their customer service phone message.

I'm not an IT expert but my experience with company IT departments suggests to me that not fixing this problem for 2 days is due either to incompetence or they aren't trying very hard or both. I just don't get this.

I am pretty sure that calling first level customer care will be worthless so thanks for the exec. customer care number.
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HughesNet DW6000 CE/ G11 91W/ 1370 MHz/ XP SP2/ Software v 4.3.3.5]]> http://www.dslreports.com/forum/remark,18649406 Tue, 10 Jul 2007 23:10:47 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649268 email_asap : We are down since Sunday at 10 p.m. (Southern Ohio). Have checked every means possible to connect with Hughes. There is a half hour wait to talk to an Indian who can't speak english. Finally signed up with another web based email server for now. I have the pro service at 70.00 a month and it gets slower every day.....Think I will try that executive care number tomorrow. I am setting up an online business and 25 of my important emails to customers are hung up in Hughesnet at the moment.]]> http://www.dslreports.com/forum/remark,18649268 Tue, 10 Jul 2007 22:43:01 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649182 anon : I don't usually use this site but was looking around to see what is going on with Hughesnet, and it looks like nobody knows. I've been down for 2 days also. I thought maybe they were hit with some major hacker or viral trouble and shut down while they try to get it cleared up. But in that case you would think all accounts would be shut off.]]> http://www.dslreports.com/forum/remark,18649182 Tue, 10 Jul 2007 22:31:55 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18649162 DickDastardl : Blonderella, that was great! Oh - Please - someone peel me off the floor. My god, I just can't stop laughing. This is the one time I'm glad to have hughesnet. If I didn't I wouldn't have found this hilarious post. Thanks for making me cry.]]> http://www.dslreports.com/forum/remark,18649162 Tue, 10 Jul 2007 22:28:44 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18648962 krwest : Tomorrow during business hours, eastern daylight time, those who want to call executive customer care, the number for that is 3014285500.
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hughesnet/isp.com/dw6000/satmex5/1070,2 desktops,3laptops,2static dishes,1portable]]> http://www.dslreports.com/forum/remark,18648962 Tue, 10 Jul 2007 21:58:06 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18648683 anon : Still down.... :(

About WildBlue, I read somewhere (on these forums, I think) that their FAP is a monthly thing and when you hit it, you are done for...

Do your homework before switching. I don't know if things are any better over there....

If I knew then what I know now, I doubt I would have got Hughes. High speed internet is the drug that you just HAVE to have once you've tasted it, and Hughes is the crack dealer that you keep going back to for more....]]> http://www.dslreports.com/forum/remark,18648683 Tue, 10 Jul 2007 21:17:33 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18648333 anon : I am thinking of eating the early cancel fees and moving to wildblue. Anyone have any experience with them? The worst part is that I opted for the fasted home connection and am paying $90 a month.]]> http://www.dslreports.com/forum/remark,18648333 Tue, 10 Jul 2007 20:22:50 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18647952 blonderella : ditto everyone else with the email problem...ditto that my HN email is STILL down as well...and DITTO THAT FOR $70/MONTH YOU THINK THEY COULD GIVE YOU WHAT YOU FREAKING PAY FOR! what HN is doing is out and out fraud and misrepresentation...they tell you they provide a stable, high speed alternative to other types of services on one hand, but what you really get a great deal of the time is sub standard dialup service...

I don't understand how the FCC or whomever governs this market let's them get away with basically ripping people off for years now with zero legal repercussions...there seems to be no accountability whatsoever...it's worse than disgraceful...

all I want is what they sold me...all I want is what I pay for...but I guess I can want in one hand and crap in the other and see which hand gets full first! :(
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DW7000, G3C-PRIMARY 95West, Transponder 1360, Gateway 66.82.12.54, XP SP2, hub-3 computers, Firefox, sometimes IE6....]]> http://www.dslreports.com/forum/remark,18647952 Tue, 10 Jul 2007 19:27:00 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18647783 anon : Hi Folks - been reading this thread since my email went down. Still no email. My address is the primary on our account. My wifes works fine. Just got off the phone with the "wonderfull" tech support rep in India. Had no answer, offered a one day credit (big whoop). Tried to escalate the call to someone who spoke english beyond a script and was informed that for this issue you could not escalate the call. I am also in an area where there is no dsl or cable (just across the river in WI next to the Twin Cities) so I have no choice on broadband. I plan to switch my email to another provider. I am pissed. 2 days is inexcusable.]]> http://www.dslreports.com/forum/remark,18647783 Tue, 10 Jul 2007 18:59:19 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18647268 v8rail :
said by impressed :

Hughes corporate arrogance was at its worst when they introduced the infamous new FAP policy, and pretty soon they hastily introduced the FAP free zone in response to what was probably an overwhelming negative reaction and loss of revenue.
That's one theory, but maybe they implemented the fap free zone to reduce usage of the "heavy users" by ~15% during the other 21 hours ... :uhh:

And I was never forced to use HN/direcway smtp servers in the six years I'm a sat customer ;)
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath)]]> http://www.dslreports.com/forum/remark,18647268 Tue, 10 Jul 2007 17:31:53 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18647186 anon :
said by dbirdman See Profile :

said by impressed :

Another interesting discovery - when Hughes did one of their famous change-the-rules-without-telling-anyone stunts a while ago and changed their email (causing similar chaos and damage much like they just did), outgoing email would not work on any account on any ISP unless it was routed through their only half disclosed authorized servers. Somewhere along the line they have invisibly changed things back? I can now route outgoing mail through anyone's server.
It would be interesting to know what those of you who experienced this were doing wrong at the time.
Interesting comment. You are implying that Hughes may have selectively forced some customers through their outgoing servers and not others?

My email is nothing to be suspicious of I assure you - 2-5 emails a day consisting of occasional ebay transactions, on line purchases, customer support on a number of software products, local and family correspondence and a host of other things too boring to mention...

To what extent are they suspiciously prying and spying?]]> http://www.dslreports.com/forum/remark,18647186 Tue, 10 Jul 2007 17:20:03 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18647050 anon : Hughes corporate arrogance was at its worst when they introduced the infamous new FAP policy, and pretty soon they hastily introduced the FAP free zone in response to what was probably an overwhelming negative reaction and loss of revenue.

I think you would find their CEO a lot more receptive to genuine customer concerns in the wake of that experience.

And if they are farming out email to the lowest bidder, you can pretty well guarantee a thunderbolt crashing down on the folks who "engineered" this latest email fiasco.. and a much more competent performance in future.

Remember too that someone at the top dreamed up Hughes' laughable "Quality" Policy. No matter how insincere and designed to improve the bottom line, the performance expectation within Hughes, and the wish that this is what the customer sees, is real.

So he/she would probably not be too impressed to hear what is happening to email. (Yes, CEO's are frequently unaware of such things.)]]> http://www.dslreports.com/forum/remark,18647050 Tue, 10 Jul 2007 17:00:24 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18647023 v8rail :
said by PaulF :

And who pays the email provider?
Hughes. Not us.
We talk, the email provider doesn't listen.
The top end of Hughes call them, and threatens not to pay them becuase he's getting a lot of negative feedback from customers... then things happen.

Poop rolls DOWN-hill. Start at the top.

Paul F.
Normally I would agree, but IMHO HN does not care :uhh:
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath)]]> http://www.dslreports.com/forum/remark,18647023 Tue, 10 Jul 2007 16:56:46 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18646954 anon : And who pays the email provider?
Hughes. Not us.
We talk, the email provider doesn't listen.
The top end of Hughes call them, and threatens not to pay them becuase he's getting a lot of negative feedback from customers... then things happen.

Poop rolls DOWN-hill. Start at the top.

Paul F.]]> http://www.dslreports.com/forum/remark,18646954 Tue, 10 Jul 2007 16:44:32 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18646767 anon : I was looking forward to seeing what I lost when I heard that mail was back up, but like JanSand PaulF, I am STILL down. I am not getting an immediate bounce when I mail myself from a "good" account, but I am getting "bad response from server" in the webmail page (I can log in to the webmail page just fine with my user/password). On a lark, I tried via POP3, and that does not work either.

I use Hughes for my mail because it supports IMAP push, and I get instant Blackberry-like notification of my mail on my Treo. GMail does not support push and Yahoo Mail only pushes to iPhones. If I try to use one of these, I have to forward their mail to YET ANOTHER server like fastmail.fm (or drop $600 on an iPhone) to get the IMAP push.

(soapbox)
Likewise, I feel that at $70 a month, I SHOULD be able to get reliable email. My phone goes out- Sprint fixes it. My electricity goes out, and Florida Power & Light fixes it. It may take 3-4 hours to fix (I DO live in the boonies, why else would I be with Hughes??), but it DOES get fixed. When my neighbor dug through my phone line putting in fenceposts, Sprint had 1/4 mile of temporary line running through the woods from the box to the house the same day before they buried a new line 2 weeks later (the line was already going bad before they broke it). Last time I was without electricity for days (10!) was after Hurricane Wilma.

I don't expect perfect service: NOBODY provides perfect service. My email goes down, oh well, it goes down. Fix it. My email is down for TWO days now. Was this the equivalent of a data hurricane or a rogue data post hole digger? I don't think so. Just another example of Hughes's "we've got you over the barrel and you better damn well like it" attitude.

Unfortunately, I DO live in the boonies, so I have no other choice if I want broadband. I better damn well like it.
(/soapbox)]]> http://www.dslreports.com/forum/remark,18646767 Tue, 10 Jul 2007 16:17:00 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18646752 v8rail :
said by PaulF :

I'm thinking if the CEO's office got a few phone calls, maybe someone might need to update THEIR resume.
Don't think so, like dbirdman posted before, Hughes does not host the email servers.
HN just uses the cheapest email server. They don't care about your service, they care about their bottom line.
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Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath)]]> http://www.dslreports.com/forum/remark,18646752 Tue, 10 Jul 2007 16:14:37 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18646710 anon : Don't suppose anyone has the phone number of someone high up at Hughes.. .say the CEO?

I just did the math, and this outage has had my email down for 65 hours now.
If the network I administer at work was down for 65 hours, I'd be fired. I'm thinking if the CEO's office got a few phone calls, maybe someone might need to update THEIR resume.

Just a thought...
Paul F.]]> http://www.dslreports.com/forum/remark,18646710 Tue, 10 Jul 2007 16:07:09 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18646490 krwest : I'm still down. Using dial up right now as even broswing is having problems.]]> http://www.dslreports.com/forum/remark,18646490 Tue, 10 Jul 2007 15:37:06 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18646219 dbirdman :
said by impressed :

Another interesting discovery - when Hughes did one of their famous change-the-rules-without-telling-anyone stunts a while ago and changed their email (causing similar chaos and damage much like they just did), outgoing email would not work on any account on any ISP unless it was routed through their only half disclosed authorized servers. Somewhere along the line they have invisibly changed things back? I can now route outgoing mail through anyone's server.
It would be interesting to know what those of you who experienced this were doing wrong at the time. I move a lot of e-mail, and did not experience one second of disruption sending through the e-mail server I always have (which I own and administer) during the changeover last year. Hughes has never blocked port 25 the way so many ISPs do.
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W2K Server|Toshiba Satellite XP Pro|HughesNet IA8/1410/7000 2-watt Business Internet on .98 meter fixed | Datastorm .98 XF2 2-watt on 1990 Blue Bird Wanderlodge "Blue Thunder" 22 tons of rolling steel!]]> http://www.dslreports.com/forum/remark,18646219 Tue, 10 Jul 2007 14:56:09 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18645506 anon : Hughes email is back after being down since Saturday.

An email that was already received on Saturday is the only one that "got through". All others were lost. I use (used to use!) Hughes for one service that sends notifying emails and keeps a record of them, so I can clearly see the result.

... One reconstructed email that was already received and deleted from the server was "reborn" ... All others were lost.

Bravo Hughes. (What was that about live backups and alternate routes for when (not if) something fails?)

Incidentally, a useful little program called "FreePOPs" will receive mail from just about any webmail service ( www.freepops.org ). They have coded it to look as if a browser is being used, and made the incoming mail available to a standard POP mail client. It works well. All you need is a yahoo, hotmail, gmail etc. account, and then tell your email program the server is "localhost:2000" (i.e. port 2000 of your own computer). FreePOPs intercepts and does the rest. Works good.

Another interesting discovery - when Hughes did one of their famous change-the-rules-without-telling-anyone stunts a while ago and changed their email (causing similar chaos and damage much like they just did), outgoing email would not work on any account on any ISP unless it was routed through their only half disclosed authorized servers. Somewhere along the line they have invisibly changed things back? I can now route outgoing mail through anyone's server.

Again Bravo Hughes! Once again you get extra team points for excellent communication...! ]]> http://www.dslreports.com/forum/remark,18645506 Tue, 10 Jul 2007 12:58:04 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18645305 boca rat : Ok, looks like I am back up now, at least thru pop3. Good luck to all, hope you are all back as well.]]> http://www.dslreports.com/forum/remark,18645305 Tue, 10 Jul 2007 12:16:11 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18645227 anon : I'll tell you why I use Hughes mail rather than paying for a domain...
Because I'm freaking paying $70/mo for Hughes, and it galls me to have to pay another $x/mo or year for freaking EMAIL!

I DO have 4 other non-hughes email accounts for various purposes, but one of my hughes accounts is my "main" family and friends account... and it's the one not working right now.

Paul F.]]> http://www.dslreports.com/forum/remark,18645227 Tue, 10 Jul 2007 12:01:29 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18645181 JanS8 : Mail is still down for me today too.
Luckily most of my mail is through gmail accounts, but it's still annoying....]]> http://www.dslreports.com/forum/remark,18645181 Tue, 10 Jul 2007 11:51:55 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18645148 CMoore2004 : Ok, I thought everyone on BBR/DSLR knew that using an ISP's e-mail service was just asking for trouble. I've seen these e-mail problems on the forum of every major ISP. But here's what you can do...

G-Mail
Windows Live Mail
Yahoo! Mail

Here's what I do. I own the domain inexistent.us. I went to »domains.live.com/ and signed up. I pointed my MX records to their servers, and Windows Live hosts my e-mail through a standard Hotmail login. I use Windows Live Mail Desktop Beta, which is very similar to Outlook Express and lets you have a real client instead of logging in with a web browser. It also keeps things in sync. If you can afford a domain, why not use Windows Live or G-Mail to host your domain's e-mail? (Yes, G-Mail also does, but I think Windows Live Mail is more robust.)

If you'd like to check it out, you can sign up here and sign up.
--
Sprint Mobile Broadband PX-500 | Windows XP MCE SP2 | Mobile AMD Athlon 64 4000+ | 1.5GB RAM | ATI Mobile Radeon X600 128MB | 120GB HDD]]> http://www.dslreports.com/forum/remark,18645148 Tue, 10 Jul 2007 11:46:30 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18645107 anon : Still down here on 2 of 4 email accounts..
Been down since late Saturday night.

This is starting to have some negative impact :mad:

Getting a domain with a mail host is looking better and better. But then again, another mail host can just as easily be down. But on the other hand, other mail hosts might actually get off their collective butts and DO SOMETHING about it in less than 53 hours!

Paul F.]]> http://www.dslreports.com/forum/remark,18645107 Tue, 10 Jul 2007 11:38:27 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18645089 anon : dbirdman posted an example email on the last page. Sending something to a bad Hughes account during this time would have gotten something back like this:

quote:
Reporting-MTA: dns; n124.sc0.he.tucows.com
Received-from-MTA: dns; mail.arcatapet.com (63.161.122.34)
Arrival-Date: Mon, 9 Jul 2007 16:20:04 +0000

Final-Recipient: rfc822; xxxx@hughes.net
Action: Failed
Status: 4.4.7 (delivery time expired)
]]> http://www.dslreports.com/forum/remark,18645089 Tue, 10 Jul 2007 11:33:48 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18644947 anon : From Hughes website...

"Quality Policy

The Quality Policy of Hughes is:

* To set the standard for excellence in our industry

* Earn the respect of our customers and suppliers throughout the world

* Satisfy customers by meeting their needs and exceeding their expectations

* Deliver error-free, competitive products on time and services second to none

* Ensure that every job is done right the first time, every time"]]> http://www.dslreports.com/forum/remark,18644947 Tue, 10 Jul 2007 11:07:51 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18644928 anon : Just came back up here too, finally! So, of course, it appears I got no emails since Sunday afternoon (which I know is not true). Can anyone tell me what someone sending me an email during this outage would have seen or gotten back? I use my account for my business, and don't want anyone to think I am out of business!

Thanks, Jack]]> http://www.dslreports.com/forum/remark,18644928 Tue, 10 Jul 2007 11:05:08 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18644786 tanasii : email back up here. several important emails missing. apparently no working backup.
--
HN7000S/IA6 1433, .98 M dish, 2 W xmtr, Pro +]]> http://www.dslreports.com/forum/remark,18644786 Tue, 10 Jul 2007 10:35:46 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18644673 hjriver :
said by grohgreg See Profile :

said by hcwiii See Profile :

Yeah, I tried the various server addresses too, no change though.

Webmail and my local mailreader both, can't get mail for my main account.

9am Tuesday
hmmm ... apparently some kind of selective outage then, cuz it's business as usual here. If it wasn't for this thread, I wouldn't even know there was a Hughes email problem at all.

//greg//
Same here. Working fine. It as you say could be selective maybe by satellite? Although I don't see how that would effect a central based service.
--
HN7000S/Satmex6/1190/0.78/pro-plus/Sig level: 65]]> http://www.dslreports.com/forum/remark,18644673 Tue, 10 Jul 2007 10:12:46 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18644484 grohgreg :
said by hcwiii See Profile :

Yeah, I tried the various server addresses too, no change though.

Webmail and my local mailreader both, can't get mail for my main account.

9am Tuesday
hmmm ... apparently some kind of selective outage then, cuz it's business as usual here. If it wasn't for this thread, I wouldn't even know there was a Hughes email problem at all.

//greg//
--
HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall]]> http://www.dslreports.com/forum/remark,18644484 Tue, 10 Jul 2007 09:38:13 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18644422 hcwiii : Yeah, I tried the various server addresses too, no change though.

Webmail and my local mailreader both, can't get mail for my main account.

9am Tuesday]]> http://www.dslreports.com/forum/remark,18644422 Tue, 10 Jul 2007 09:24:29 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18644204 boca rat : Anyone who is still down might want to prepare themselves for losing all info kept on their servers...sounds like a major SAN failure, with associated bad DR practices, maybe with untested backups being restored and tested...and found to be bad.

Thankfully I use Outlook and never leave anything up there, but curious as to how many have webmail working but not pop3? My webmail is out as well.

BTW I was quoted $5k by Timewarner to hook me up - $5 @1000feet...]]> http://www.dslreports.com/forum/remark,18644204 Tue, 10 Jul 2007 08:27:42 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18644055 ranjay5168 : Just talked to Hughes at 7:30AM EDT 7/10/07. Got about as much info as if I asked the dead Howard Hughes himself! No prediction on when the problem will be resolved. Their message on site said there would be maintenance done on Sunday--guess Sunday is still here. I have several managers who cannot send out email since they only use outlook & OE, and Hughes is our only smtp. Can use webmail (corporate or hughes) to send out, but try expalining to everyone that they need to type or copy and paste all their contact info, etc til Hughes gets off their a's. I got stuck with satellite because cable wanted thousands to bring a line in and dsl was too far away. Fiberopt not in area yet. ]]> http://www.dslreports.com/forum/remark,18644055 Tue, 10 Jul 2007 07:41:16 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18643946 anon :
said by krwest See Profile :

Haven't received any email since yesterday. Just because people don't post doesn't mean they're getting their mail. Work, and seeing that others have posted that they've contacted Hughes doesn't mean everybody not getting theirs will post.
Bingo.]]> http://www.dslreports.com/forum/remark,18643946 Tue, 10 Jul 2007 06:38:08 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18643202 boca rat : midnight EDT - they are still down, and according to a chat rep, no ETA on when the 'email degradation' will be over....

I agree, if I did my job like this, I'd be on the street.]]> http://www.dslreports.com/forum/remark,18643202 Tue, 10 Jul 2007 00:07:04 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18642112 natebo : Would not appear they have a DR plan.... I would be updating my resume if our Exchange server was down this long :)]]> http://www.dslreports.com/forum/remark,18642112 Mon, 09 Jul 2007 20:56:30 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18641796 tanasii : email still down....canned response still on tech support phone line

maybe tomorrow
--
HN7000S/IA6 1433, .98 M dish, 2 W xmtr, Pro +]]> http://www.dslreports.com/forum/remark,18641796 Mon, 09 Jul 2007 19:58:47 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18641742 hjriver :
said by grohgreg See Profile :

said by Vtblues See Profile :

Thanks greg, already tried the email configuration tool, funny thing is only my primary address is having issues, no others. Can't get primary with outlook or web, can get the others.The POP and SMTP aren't accepting the user name or passwords.
I was sorta thinking you'd have investigated the manual client setup link, that's what I used way back when to set up my xxx@hughes.net account. I just looped several more test messages, again all successful. I've got three email addresses on two accounts, one of them @hughes.net. Other than the fact that I'm using 64.97.131.50 instead of mail.hughes.net, I can't explain why I seem to be the only one in this thread with no email issues today.

That said, I seldom use the associated web-based access for any of the three addresses, so I've not bothered to test them today. I generally assume that if my MS Outlook is processing SMTP/POP ok, then the web-based accounts are likely working as well.

//greg//
Greg, I haven't had any problems today with email but I've seen the problem once. It did not last very long though. It's a HN mail server problem. I used to get that error a lot with my old ISP who had problems with keeping their server online.
--
HN7000S/Satmex6/1190/0.78/pro-plus/Sig level: 65]]> http://www.dslreports.com/forum/remark,18641742 Mon, 09 Jul 2007 19:48:04 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18641729 krwest : Haven't received any email since yesterday. Just because people don't post doesn't mean they're getting their mail. Work, and seeing that others have posted that they've contacted Hughes doesn't mean everybody not getting theirs will post.
--
hughesnet/isp.com/dw6000/satmex5/1070,2 desktops,3laptops,2static dishes,1portable]]> http://www.dslreports.com/forum/remark,18641729 Mon, 09 Jul 2007 19:45:29 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18641657 grohgreg :
said by Vtblues See Profile :

Thanks greg, already tried the email configuration tool, funny thing is only my primary address is having issues, no others. Can't get primary with outlook or web, can get the others.The POP and SMTP aren't accepting the user name or passwords.
I was sorta thinking you'd have investigated the manual client setup link, that's what I used way back when to set up my xxx@hughes.net account. I just looped several more test messages, again all successful. I've got three email addresses on two accounts, one of them @hughes.net. Other than the fact that I'm using 64.97.131.50 instead of mail.hughes.net, I can't explain why I seem to be the only one in this thread with no email issues today.

That said, I seldom use the associated web-based access for any of the three addresses, so I've not bothered to test them today. I generally assume that if my MS Outlook is processing SMTP/POP ok, then the web-based accounts are likely working as well.

//greg//
--
HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall]]> http://www.dslreports.com/forum/remark,18641657 Mon, 09 Jul 2007 19:32:24 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18641559 ocexpress : One of my two email accounts does not work. The error is:

Unable to logon to the server using Secure Password Authentication. Account: 'mail.hughes.net (1)', Server: 'mail.hughes.net', Protocol: POP3, Server Response: '.', Port: 110, Secure(SSL): No, Error Number: 0x800CCC18

Not sure what all of that means. Hope it comes up soon as it is my husband's only email account.]]> http://www.dslreports.com/forum/remark,18641559 Mon, 09 Jul 2007 19:17:31 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18640991 dbirdman :
said by yesme2 :

The problem is not which mail ISP we are using (I don't use Hughes because of their past performance) but that all OUTGOING smtp mail is forced through their servers anyway, which means that regardless of how we receive it, when Hughes goes down for outgoing mail, so do we...
Some points that I will tack on to your post mainly because:

1. Your statement is completely untrue. You may be using Hughes SMTP server in your e-mail setup, but most of us with other e-mail accounts do not, and there is not one bit of trouble with bypassing Hughes completely.

2. A lot of us have recommended staying away, as much as possible, from any server that Hughes provides, because they are so inept at running servers.

3. Hughes e-mail servers are not run by Hughes, they are run by Tucows.

4. A number of Hughes e-mail users receive (subscribed) automatic e-mails that originate with my e-mail account. Here are a couple of examples of the sort of bounces I'm getting today:

Reporting-MTA: dns; n124.sc0.he.tucows.com
Received-from-MTA: dns; mail.arcatapet.com (63.161.122.34)
Arrival-Date: Mon, 9 Jul 2007 16:20:04 +0000

Final-Recipient: rfc822; xxxx@hughes.net
Action: Failed
Status: 4.4.7 (delivery time expired)
The bounce occurred within seconds of the send.

and

Remote MTA n168.sc0.cp.net: network error

- SMTP protocol diagnostic: 554 Transaction failed

Reporting-MTA: dns; n124.sc0.he.tucows.com
Received-from-MTA: dns; mail.arcatapet.com (63.161.122.34)
Arrival-Date: Mon, 9 Jul 2007 20:20:52 +0000

Final-Recipient: rfc822; xxxx@hughes.net
Action: Failed
Status: 5.3.0 (other or undefined mail system status)
Remote-MTA: dns; n168.sc0.cp.net
This last one was to someone with 4 e-mail accounts; 3 are working, only that one fails, according to the user. Of course it is her primary account that is failing.
--
W2K Server|Toshiba Satellite XP Pro|HughesNet IA8/1410/7000 2-watt Business Internet on .98 meter fixed | Datastorm .98 XF2 2-watt on 1990 Blue Bird Wanderlodge "Blue Thunder" 22 tons of rolling steel!]]> http://www.dslreports.com/forum/remark,18640991 Mon, 09 Jul 2007 17:34:46 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18640656 glowboy : Two of my 3 mail accounts have been down all day. In addition all secure sites seem extremely pokey as well. Regular sites seem normal.]]> http://www.dslreports.com/forum/remark,18640656 Mon, 09 Jul 2007 16:37:23 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18640441 v8rail :
said by Vtblues See Profile :

The POP and SMTP aren't accepting the user name or passwords.
Yeah that makes it clear, like other posts before, that your installation and DNS are fine and it is a problem with the HN mailserver :uhh:

On edit, HN runs a message when you call TS, that THEY have a problem with THEIR email server....

So better do not follow the poster above and starting messing around with your installation, HN has to fix their error :o

--
Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath)]]> http://www.dslreports.com/forum/remark,18640441 Mon, 09 Jul 2007 16:01:44 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18640329 Vtblues : Thanks greg, already tried the email configuration tool, funny thing is only my primary address is having issues, no others. Can't get primary with outlook or web, can get the others.The POP and SMTP aren't accepting the user name or passwords.
--
HughesNet/HN700S/Pro Plus Plan/.74 dish/Galaxy 16 (099 °W)1110.0 MHz/Win XP Home SP2/ P4 2.26 Gig 1 Gig of Ram
]]> http://www.dslreports.com/forum/remark,18640329 Mon, 09 Jul 2007 15:48:56 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18640250 grohgreg : Interesting how only a few folks are having issues with email. I noted also that some are with webmail, some with POP mail. Based upon the extremely limited number of individuals posting to this thread, I have to conclude that I belong to the silent majority. Those without any HughesNet email problems that is.

The majority with no HughesNet email problems that is. So I'm gonna point ya'all to the basic HowTo for the obligatory settings check: go to »customercare.myhughesnet.com/ and scroll down the right hand column to EMAIL.

Those of ya who have your clients setup correctly may then be experiencing DNS problems, as opposed to POP server problems. To those who qualify, I recommend using the numerical POP/SMTP server address; specifically 64.97.131.50

Any IMAP users complaining about HughesNet email?

//greg//
--
HN7000S/1.2Ghz Tualatin/1GB PC133 - W2K Pro/SP4 - G11/1410H - RSL screwed up since March 16th - NAT67.44.28.61 - DNS66.82.4.8 plus rollovers - Firefox 2.0.0.3 - SSL proxy switch - TrendMicro AV/firewall]]> http://www.dslreports.com/forum/remark,18640250 Mon, 09 Jul 2007 15:36:02 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18639878 anon : I called a few minutes ago and they said that they where working on the problem. Email should be up later today.]]> http://www.dslreports.com/forum/remark,18639878 Mon, 09 Jul 2007 14:37:20 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18639870 anon : Just an update- I got this about 20 minutes ago (14:09 EDT) in reply to my email to tech support about 7AM EDT. It came in through the address that DOES work....

Thank you for contacting HughesNet Technical Support. We appreciate the opportunity to assist you.

I understand how frustrating it must be for you since you are unable access your HughesNet email account, and we are sorry for the inconvenience caused to you.

I understand that you are unable to access your email account. HughesNet is experiencing technical difficulties with Webmail, which might have caused this issue. Our engineers are working on this issue and hopefully it will be resolved soon.

I wish I could have been more helpful, and thank you for contacting us.

]]> http://www.dslreports.com/forum/remark,18639870 Mon, 09 Jul 2007 14:35:28 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18639780 hjriver :
said by seagreen See Profile :

One of the more annoying labels in use around here recently is "fanboy". That's a simplistic and derogatory term that those posting this forum need to remove from their vocabulary (at least while posting here).
Thank you. :)
--
HN7000S/Satmex6/1190/0.78/pro-plus/Sig level: 65]]> http://www.dslreports.com/forum/remark,18639780 Mon, 09 Jul 2007 14:22:17 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18639778 Bill00 : FWIW, and coincidentally, about half an hour ago I received an email from GoDaddy and they are running a special where one can register 2 .NET domains with them for $5/year each.

Being a domain junky, I just registered a couple more with them, opting for 2 years each for a total of $20 plus the standard 40-cent per domain ICAAN fee. Dunno what I will do with them, but good .COM and .NET domains are getting harder and harder to find. Country-guy.net and country-gal.net are MINE! ;)

Standard disclaimer: No connection to GoDaddy other than as a frequent customer...

Bill.
--
HughesNet | DW7000 Pro (Non-static) | G3C | 95W | 1420MHz | Hor/Hor | Gateway 66.82.12.58 | CPQ/AMD Sempron 3200+ 1.79 GHz | 1.25GB RAM | XP Home/SP2 | LAN: WRT54G 3 x XP/SP2.]]> http://www.dslreports.com/forum/remark,18639778 Mon, 09 Jul 2007 14:21:52 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18639637 v8rail : Bill,

I agree 100%.

I have only one hughes account because HN will not send me news/account informations to my extern account. But they seem to have problems to do that also to their own email accounts.

Never used it in 6 years for any thing else. HN mail is useless...
--
Verizon Wireless Rev A, DW7000 with .74 dish (soon to be a birdbath)]]> http://www.dslreports.com/forum/remark,18639637 Mon, 09 Jul 2007 13:59:57 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18639632 peve :
said by seagreen See Profile :

One of the more annoying labels in use around here recently is "fanboy". That's a simplistic and derogatory term that those posting this forum need to remove from their vocabulary (at least while posting here).
Very well said, and good advice to heed!!!!!

PV
--
1.2M HN7000S - G16:99W - SkyData VoiceFlex Plan. 1.2M DW7000 - G11:91W IA300. 1.2M iDirect 3100 G11:91W]]> http://www.dslreports.com/forum/remark,18639632 Mon, 09 Jul 2007 13:58:40 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18639523 seagreen : One of the more annoying labels in use around here recently is "fanboy". That's a simplistic and derogatory term that those posting this forum need to remove from their vocabulary (at least while posting here).]]> http://www.dslreports.com/forum/remark,18639523 Mon, 09 Jul 2007 13:43:17 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18639055 Bill00 :
said by hcwiii See Profile :

...I guess this points out that, indeed, all those who have proposed avoiding using hughes mail, are much wiser than I...
I don't consider myself wiser than much of anyone (unless THEY prove that I am ;) ) but I will say that my 11 email accounts (NONE at Hughes) which are checked every 10 minutes 24/7 are cranking along fine.

A .US domain registered at GoDaddy for $5.99/year and another $5 per YEAR to host the domain at E-Rice.net, even if one only uses the 5 email accounts that come with the hosting package, makes a lot of sense to me...

Bill.
--
HughesNet | DW7000 Pro (Non-static) | G3C | 95W | 1420MHz | Hor/Hor | Gateway 66.82.12.58 | CPQ/AMD Sempron 3200+ 1.79 GHz | 1.25GB RAM | XP Home/SP2 | LAN: WRT54G 3 x XP/SP2.]]> http://www.dslreports.com/forum/remark,18639055 Mon, 09 Jul 2007 12:26:56 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638944 hcwiii : Believe me yesme2, I can hop on the 'dissin Hughes' wagon with the best of them - I really can't blame anyone for getting fed up and spouting when that urge strikes. It's easy to do.

And perhaps mentioning their competition, Verizon FiOS, EvDO (hmmm, anything else?) makes a point.]]> http://www.dslreports.com/forum/remark,18638944 Mon, 09 Jul 2007 12:10:06 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638896 tanasii : I never got through to anyone using chat. The system logged me out after 50 minutes.
--
HN7000S/IA6 1433, .98 M dish, 2 W xmtr, Pro +]]> http://www.dslreports.com/forum/remark,18638896 Mon, 09 Jul 2007 12:04:21 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638810 tanasii : email is down here also, both primary and secondary accounts. I decided to try the chat, still waiting after 40 minutes.....]]> http://www.dslreports.com/forum/remark,18638810 Mon, 09 Jul 2007 11:48:40 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638801 anon : You are right. A valid criticism. Sorry to lean on Hughes a bit heavily, but despite their unwillingness to discuss anything openly they do take notice and respond to adverse criticism when it might affect their revenue.

The problem is not which mail ISP we are using (I don't use Hughes because of their past performance) but that all OUTGOING smtp mail is forced through their servers anyway, which means that regardless of how we receive it, when Hughes goes down for outgoing mail, so do we...]]> http://www.dslreports.com/forum/remark,18638801 Mon, 09 Jul 2007 11:47:34 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638658 hcwiii : well...

I emailed tech support about it, but they'll probly reply via my hughes address, rather than the earthlink address I suggested they use, in which case, I won't receive their reply!

Look over my posting history, but I've not had problems with Direcway/Hughes since I repointed and grounded the "installer's" crappy job.

No troubles until now.

But, my contract is coming up soon! and perhaps I'll have an option with that Verizon fiber-optic plan by then!

Wouldn't it be nice.

I guess this points out that, indeed, all those who have proposed avoiding using hughes mail, are much wiser than I.

I guess I'll go back to my old address...]]> http://www.dslreports.com/forum/remark,18638658 Mon, 09 Jul 2007 11:19:47 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638578 anon :

What happened to the usual amateur damage control guys? You know, "everyone else does it too" and "I've had Hughes for 107 years and this is my first ever problem"...

Oh well, maybe this is a double technical blooper - along with mail gone kaputz they managed to shut off their own systems.... ?]]> http://www.dslreports.com/forum/remark,18638578 Mon, 09 Jul 2007 11:05:52 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638351 anon : yep. same situation here. 3 accounts, 2 work, but not my default and most used address. arrrggg.]]> http://www.dslreports.com/forum/remark,18638351 Mon, 09 Jul 2007 10:27:57 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638280 anon : Last night Hughes' outgoing mail server claimed intelligently that it didn't recognise my username or password (same ones as always).

Today incoming mail is working fine through other ISP's but not Hughes, where the server refuses to respond. Outgoing mail returns with the error "invalid user ID or password"(!)

C'mon Hughes. We understand that you force us to use your outgoing server in order to prevent people dumping spam on everyone else... but doing so comes with a responsibility to keep things running no matter what.

You know - live backups and alternate routes for when (not if) something fails.

A professional service delivery service that quits when its one and only delivery van hiccups is not a professional delivery service, is it? ]]> http://www.dslreports.com/forum/remark,18638280 Mon, 09 Jul 2007 10:12:43 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638227 anon : I've got 2 email accounts and the wife has one. Not sure what the status of hers is, but my two, one works, and the other doesn't. Go figure, the one that does NOT work is my primary address. And, when I send to myself (primary) from the working address, I get a server/delivery error mailed back to me....

I've also tried the password reset thing, to no avail. I've tried checking the mail from Apple's Mail.app and Hughes's web based mail throught Hughes's connection, and I've tried through AT&T on my Treo....

Graveyard dead on all tries.

There was something on their customer care page about some sort of update between 12:30 and 6:30 AM EDT, and the notice is still up as of 9:30 AM EDT.

Must be nice to have your customers as a captive audience. I can't think of ANY reason to have Hughes as ISP if you have ANY other choices for broadband....]]> http://www.dslreports.com/forum/remark,18638227 Mon, 09 Jul 2007 10:00:36 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18638108 Vermonter : Using the web-based system one of our accounts connects fine (as it does with Outlook Express). The one that does not connect with OE returns a message on the web-based system saying "unable to connect to server". Sounds like one mail server is down.
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Hughesnet, DW4000, Satmex5, 1130, XP Pro SP2, 4.2.1.10]]> http://www.dslreports.com/forum/remark,18638108 Mon, 09 Jul 2007 09:36:09 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18637929 anon : 3 of my 4 accounts connected
only the one I use every day did not connect!

A$$]]> http://www.dslreports.com/forum/remark,18637929 Mon, 09 Jul 2007 08:52:53 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18637908 hcwiii : Yep, I can't seem to get my Hughes.net email either.

via webmail: "Could not connect to specified server"
and via my local mail-reader: "Could not connect to server"

I hope they're not rejecting my incoming mail.]]> http://www.dslreports.com/forum/remark,18637908 Mon, 09 Jul 2007 08:46:28 EDT Re: Hughes email down? http://www.dslreports.com/forum/remark,18637874 grohgreg : I noticed they were holding mail for some reason yesterday, but they're up and passing traffic this morning. Just sent myself a successful test message through an external mail server. It was forwarded to Hughes.net and directly back to me via the satellite connection.

//greg//]]> http://www.dslreports.com/forum/remark,18637874 Mon, 09 Jul 2007 08:34:51 EDT Hughes email down? http://www.dslreports.com/forum/remark,18637844 Vtblues : Is Hughes email server down? My account hasn't signed in properly since yesterday, I reset my password and still no luck.
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HughesNet/HN700S/Pro Plus Plan/.74 dish/Galaxy 16 (099 °W)1110.0 MHz/Win XP Home SP2/ P4 2.26 Gig 1 Gig of Ram
]]> http://www.dslreports.com/forum/remark,18637844 Mon, 09 Jul 2007 08:25:19 EDT