raptor1418
Premium
join:2002-12-03
Denver, CO
 ·magicjack.com
 ·Mesa Networks
| reply to djrobx
Re: feeling the pressure?
Why would they do anything for us loyal customers. They already have us and don't worry about us until we want to cancel service.
I have experienced this personally with both my ISP and Sat provider. Both times (have done this twice with ISP and twice with Sat provider) I called and wanted to cancel and they dropped my rate or gave me a few months free to stay on.
So in the end I actually got what a new customer got and the best part of it all is I told my sat provider up front that I wanted to pay the ETF over the phone right than and there to cancel my service. That got the ball rolling with out me even having to say I would stay if they gave me a better deal. Too bad I am still going to probably cancel in a few months anyway. |
|
en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| Right... you typically have to either threaten to leave, or have competition come by (Uverse?) before they'll react.
DirecTv offered my $10/month disount for 6 months if I kept a 1 year contract (no rate increases). Works for me...
I already have the service, and this brings the cost of my 3 sets on DTV to $50/month.
--
Canada = Hollywood North |
|
