Re: feeling the pressure?

Author	All Replies
raptor1418 Premium join:2002-12-03 Denver, CO	reply to djrobx Re: feeling the pressure? Why would they do anything for us loyal customers. They already have us and don't worry about us until we want to cancel service. I have experienced this personally with both my ISP and Sat provider. Both times (have done this twice with ISP and twice with Sat provider) I called and wanted to cancel and they dropped my rate or gave me a few months free to stay on. So in the end I actually got what a new customer got and the best part of it all is I told my sat provider up front that I wanted to pay the ETF over the phone right than and there to cancel my service. That got the ball rolling with out me even having to say I would stay if they gave me a better deal. Too bad I am still going to probably cancel in a few months anyway.
	to forum · permalink · 2007-07-09 14:04:50 ·

en102 Canadian, eh? join:2001-01-26 Valencia, CA	Right... you typically have to either threaten to leave, or have competition come by (Uverse?) before they'll react. DirecTv offered my $10/month disount for 6 months if I kept a 1 year contract (no rate increases). Works for me... I already have the service, and this brings the cost of my 3 sets on DTV to $50/month. -- Canada = Hollywood North
	to forum · permalink · 2007-07-09 15:28:16 ·

Time Warner Offers 1, 2-Year Contracts > feeling the pressure?