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chanur
Premium
join:2001-02-26
Colorado Springs, CO
| Re: Never had Sprint, but Sprint's Nextel blows I had and liked Sprint until the Nextel merger.
Without a doubt customer service crashed after that point, and walking into a Sprint/Nextel storefront started feeling like walking into a car dealership... they even had the 3 levels of warranty coverage they tried to stuff down your throat.
I dropped them mid contract and paid my termination fee's, and it was the best decision I have made cell phone wise in a long time.
I'm certain some brain in a suit thought of this wonderful idea as another cost cutting measure. Some part of me hopes he has his walking papers, but on the other hand the customers that are being dropped are actually benefiting, so who knows?
All in all I'm enjoying the public relations disaster they have made for themselves. | |
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Trinijoy
Premium
join:2005-09-12
Brick, NJ | I worked customer care, believe customers just call in to get credit and never pay a bill and will make up any sob story to get money. Believe me I feel no sympathy for these customers and they got what they deserved. | |
| | | | whocares
Premium
join:2003-07-26
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| said by Trinijoy  :I worked customer care, believe customers just call in to get credit and never pay a bill and will make up any sob story to get money. Believe me I feel no sympathy for these customers and they got what they deserved. =========================================
hey Son,YOU & SO MANY OTHERS need to get YOUR PRIORITIES togeather.
WITHOUT CUSTOMERS,YOU WOULDN'T HAVE A DAM JOB IF a person or company gives BAD service,WE the CUSTOMER,are the ones that have the right & CAN say good by to your company, SIMPLY because your personnel,ARE to lazy to do their job right or DON'T CARE about doing their job right | |
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Chuckles
Premium
join:2006-03-04
Saint Paul, MN
| Re: Never had Sprint, but Sprint's Nextel blows said by whocares :WITHOUT CUSTOMERS,YOU WOULDN'T HAVE A DAM JOB I think he said he worked in a call center. Not on a river. And since dams generate electricity I think there's much job security there.
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kustomerservice.net | |
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FiL
Premium
join:2005-08-16
Silver Spring, MD | Re: Never had Sprint, but Sprint's Nextel blows cue in the "No Applause" sign...that was a direct MISS!
A name change seems somewhat the proper thing to do now, Chucky boy...;) | |
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Chuckles
Premium
join:2006-03-04
Saint Paul, MN | Re: Never had Sprint, but Sprint's Nextel blows Why change my name? BTW I got a thumbs up  | |
| | | lefty1
join:2002-10-25
Clay, NY
| Jazzy1120 wrote: "WITHOUT CUSTOMERS,YOU WOULDN'T HAVE A DAM JOB IF a person or company gives BAD service"
I've worked customer service as well (not at Sprint), and if they're moochers, they're not the kind of customers any company wants; the only question is how much of it are they willing to tolerate.
"WE the CUSTOMER,are the ones that have the right & CAN say good by to your company"
The company has that right as well, and they're exercising it. Some customers may be getting screwed over by this action, but I'll bet most of them are sponges that Sprint has elected to do without. And unless you're one of them, what are you getting upset about? | |
| | supertech315
join:2006-03-01
Perris, CA | I'm with you brother but i'm sure is gotta be some exceptions | |
| | fldiver
Premium
join:1999-12-27
Jacksonville, FL
| Believe what you will, but Sprint screwed up my billing from DAY ONE! 3 months later, they are STILL working on it. I even spent over an hour explaining to the customer service rep what was wrong and why; they agreed it was wrong and it would corrected the following moment; needless to say, it was NOT. I don't appreciate your generalizing all customers into one bucket. There are those of us who value honesty, and I expect a lot of Sprint's issues are their own self induced problems. If I did not need high-speed access I would have stuck with T-Mobile and yes, they were extremely customer focused. Sprint better watch out, or they are likely to find themselves in a class-action lawsuit over this one. | |
| whocares
Premium
join:2003-07-26
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| said by en102 :I use Sprint/Nextel on my Blackberry, and service in general blows chunks. If it was on a personal line, I'd try to get my service cancelled that way as well  To be fair... AT&T (Cingular... AT&T Wireless - another carrier with personality disorder) has done similar with roaming. HEY en102, wow IF you were trying to stir up a hornets net you sure did with this post,(ROFL)
but yes have to agree with you as far as AT&T 6 their billing dept.
To be fair... AT&T (Cingular... AT&T Wireless - another carrier with personality disorder
but as long as "THEY owe me a credit, I'am happy,
a credit??, yes EVERY MONTH probally for last 5 yrs, my total, (I have EVERY OPTION with sw bell/SBC/ATT rxcept networking & the tv service, but my monthly bill for everything is BETWEEN $125.-4130.00, since AT&T took over, bill has been bouncing all around, (from a low of $56.00 to last month $101.00 some reason billing cannot get its act togeather, I just keep paying what I THINK" my bill is & let them try to figure out their paper work | |
| Tim618
join:2003-10-14
Garrettsville, OH
| To me it would seem if people were calling in hundreds of times a month about problems, they should have ditched them a looong time ago. Who cares if you've been with them your whole life or whatever. If your having so many problems, ditch them- the transition to another carrier couldn't be easier, plus you could keep the same number. I recommend verizon to all you sprinters that got cut off! | |
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Lil Jon
Premium
join:2006-06-26
Lawrenceville, GA
| said by en102 :I use Sprint/Nextel on my Blackberry, and service in general blows chunks. If it was on a personal line, I'd try to get my service cancelled that way as well Nothing personal against Sprint/Nextel... however, it appears that they've been trying to be too many things (CDMA provider, iDEN provider - bleeding customers, WiMax provider ) ... what's next ? To be fair... AT&T (Cingular... AT&T Wireless - another carrier with personality disorder) has done similar with roaming. VZ Wireless booted people for data card usage as well. I think T-Mobile is probably the only carrier that's a little more customer oriented. co-sign | |
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