 JeffreyWilpon please sell the MetsPremium
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1 edit | reply to fAcEtIOUs
Re: Mmm, I see said by fAcEtIOUs:said by exocet_cm:1,200 customers whine so you cut em off... there ya go! Great idea Sprint! If they are calling 35 to 40 times a month or more and when many of the complaints are bogus(some customers do try to scam the system and get money back they aren't entitled too), darn right you dump them. Agreed. There is such a thing as "the customer is not always right". It's purely a business decision to dump those customers.
Edit: And I don't like Sprint at all, FWIW. Not a big fan of Big Bad Verizon either, but my Fios Internet and cell service with Verizon has been excellent, and never a billing error in the 3 years I've subscribed to Fios, and the ~7 years I've had Verizon, which I had back when it was Bell Atlantic Mobile.
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"When you get lost in your imaginatory vagueness, your foresight becomes a nimble vagrant."
[Ramblings] [RIP Millie 1993-2006]
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| the customer signs a contract. Sprint holds your feet to the fire in regards to your obligations, why not hold their feet to the fire when they screw up?
Or are you just the type of idiot that Sprint wants; A non-questioning direct-billing recipient of bad service that does not scrutinize your bill whatsoever? |
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JeffreyWilpon please sell the MetsPremium
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| said by S_engineer:the customer signs a contract. Sprint holds your feet to the fire in regards to your obligations, why not hold their feet to the fire when they screw up? Or are you just the type of idiot that Sprint wants; A non-questioning direct-billing recipient of bad service that does not scrutinize your bill whatsoever? First of all, I'm no idiot. Secondly, I don't use Sprint which, by definition shows I'm not an idiot. 
Lastly, if you read my above post - and I don't think you did because I clearly stated I don't have Sprint and I have never had a problem with any bill as far as over-charging, for as far back as I can remember. So, who's the idiot now? 
I scrutinize my Verizon cell bill every single month when it's due. It's the same $64.32 (give or take a few cents) every single month.
Look, I'm not a huge fan of big business. That being said, companies are in business to make money. If a person is causing them a revenue hit, then as a company, I believe that they are within their right to terminate the customer. Likewise, if you don't like the service, move on. It's not like Sprint is the only carrier.
I've personally had to "fire" customers from our families own consulting business. It's a choice that the business has, and it's a choice of the customer to go somewhere else.
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"When you get lost in your imaginatory vagueness, your foresight becomes a nimble vagrant."
[Ramblings] [RIP Millie 1993-2006]
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 FiLPremium
join:2005-08-16
Silver Spring, MD | ^"I clearly stated I don't have Sprint and I have never had a problem with any bill as far as over-charging, for as far back as I can remember."
Seems you overlook the fact the news item isn't about you...?
These guys felt the need to call in an clarify problems they thought existed. Seems ENTIRELY LOGICAL that if Sprint manned up to the problems, be it a real problem or p-noid customer, they MIGHT have found a concise way of telling their paying customers "you know what, your wrong and here's why" or "we'll fix that for you, sorry" (cold day in hell that last word is ever used by them).
One lady found many monetary problems in her bill, and so called to have them change it. Yet they shafted her. Why? Was it that her calling-in spree took up to much bandwidth(?), choking up the queue line? Or do they only do bizness with people that don't scrutinize their bill?
That's the problem right there. Don't offer free call in support numbers if you gonna get ya friggin panties wet when people 'call in'...lol. Otherwise, man the eff up. The money machine ain't stopping cuase of these few thousand people... |
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JeffreyWilpon please sell the MetsPremium
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| said by FiL:Seems you overlook the fact the news item isn't about you...? Of course the news isn't about me. I didn't overlook anything--I was relating my experiences with other carries in relation to Sprint. You overlooked that.
Calling in 40, 50 times in a time period is unnacceptible, and as much as I hate Sprint, I don't feel that bad about their decision to drop a handful of customers.
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"When you get lost in your imaginatory vagueness, your foresight becomes a nimble vagrant."
[Ramblings] [RIP Millie 1993-2006]
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