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| reply to ThrowDemsOut
Re: Mmm, I see I have to call Sprint every month because of a billing issue. Today I've been on the phone for 2 hours to try and resolve an issue that I've had since I got the phone 18 months ago. When they set up the account, they neglected to remove the previous owners' County information, so I was being charged tax in two different counties. For months they were trying to tell me that it was my fault, I set up the account incorrectly (went to a Sprint store and had them set it up, exactly how did I go wrong here? Oh yeah, I went to a Sprint store, I should have gone somewhere else). They have finally stopped charging me, but I still can't get refunded for the past 18 months of erroneous charges. They keep telling me it's some other department, or I have to get the money back from the County, or anything else they can think of besides actually taking care of the issue.
I also had issues with Roaming (why do I need to roam when I'm on Main St. in Frisco, 5 blocks from I-70???). Those seem to be resolved after about 10 calls.
I am out of my contract and as soon as I find a better provider (iPhone?) I'm so done with them. | |
 tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | said by maccentric:I am out of my contract and as soon as I find a better provider (iPhone?) I'm so done with them. Newsflash.. whyPhone is not a provider.. No wonder your having problems. 
If your roaming 5 blocks from I-70.. it appears the RF engineer didn't properly setup the antenna pattern during his "drive testing". You can open trouble tickets for this kind of issue.. Wanna get out of your contract since you hate them so much.. Then while your home, make a call then pull your battery. Do this 2 or 3 times a day for a week, then complain. Keep doing it. They can check this data and see they are not filling your needs. Maybe, just maybe you can get them to let you jump ship to Verizon or some other company without paying the ETF, but anyone else is just as bad and costs you more.. Your choice.. That's what makes this country great.. choices.  | |
| Yes, I'm quite aware that the iPhone isn't a service, it's a phone provided by AT&T, I just assumed there was a certain level of intelligence here that could make that leap (since there's only one carrier that has the iPhone, it implies that I'll be using that service, no?). Also, as I noted in your quote, I'm out of my contract, I'm just waiting to see how things pan out with the iPhone or if I should go with Verizon, who seems to have the best service out here.
Likely it is people like you who are manning the phones at Sprint which is the reason my bill is wrong practically every month (can't comprehend simple English, can't make rudimentary logical associations, etc.)
Newsflash?---yeah, thanks. Though you did provide some decent info after trying to make me sound like an idiot. | |
tc1uscg
join:2005-03-09
Saint Clair Shores, MI
2 edits | said by maccentric:Yes, I'm quite aware that the iPhone isn't a service, it's a phone provided by AT&T, I just assumed there was a certain level of intelligence here that could make that leap (since there's only one carrier that has the iPhone, it implies that I'll be using that service, no?). Also, as I noted in your quote, I'm out of my contract, I'm just waiting to see how things pan out with the iPhone or if I should go with Verizon, who seems to have the best service out here. Likely it is people like you who are manning the phones at Sprint which is the reason my bill is wrong practically every month (can't comprehend simple English, can't make rudimentary logical associations, etc.) Newsflash?---yeah, thanks. Though you did provide some decent info after trying to make me sound like an idiot. I didn't have to try .. switch providers (iPhone) You sorta did that yourself so lets not be pointing fingers on who did what. But then again, I'm not the one who wants to swap providers just for a phone.. Why didnt you just say Verizon or AT&T? Switching and implying its for the phone, Now that's not being an idiot, it's being stupid.. but hey.. it's your money. Who cares if you get service, as long as the phone looks cool. 
As far as manning the phones at Sprint.. Sprint can't afford me as a CSR.. I'd be giving away free this.. free that.. "Over charged, bad service? No problem.. Zero balance for the month. Anything else I can help you with today?" But if your a tech at a central office or network center, you might get lucky and talk to me one day. But then again, if you get the iphone.. maybe you won't. | |
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